[redacted] , Thank you so much for taking the time to call regarding case [redacted] After reviewing supporting document, our company has chosen not to refund amended tax preparation fees to Shelly [redacted] I’m limited to in the amount of information I can respond to because of privacy concerns, but will say that only one amended return was filed and both Mrand Mrs [redacted] info was processed to find the best possible tax outcomeMrs [redacted] was required to sign in different locations before the return was filed to the IRS, one of these documents states it is okay for us to efile the return to the IRSAnother goes over her tax liabilities or refund and filing statusI ensure you we strive to offer the best possible service to our clientsThank you
[redacted] , Thank you so much for taking the time to call regarding case [redacted] After reviewing supporting document, our company has chosen not to refund amended tax preparation fees to Shelly [redacted] I’m limited to in the amount of information I can respond to because of privacy concerns, but will say that only one amended return was filed and both Mrand Mrs [redacted] info was processed to find the best possible tax outcomeMrs [redacted] was required to sign in different locations before the return was filed to the IRS, one of these documents states it is okay for us to efile the return to the IRSAnother goes over her tax liabilities or refund and filing statusI ensure you we strive to offer the best possible service to our clientsThank you