TSI Home Phone Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***---11/3/15I did not want a club dj and after speaking with others I thought it was very clear that we simply wanted someone with energy that was happy to be at workWe submitted our songs and only a few were playedYesterday I was told no settlement would be made unless the complaint was removed from the Revdex.com siteService were not provided according to conversations had nor with the dj who said he could do what was askedMay God bless your soul if it were your day you would want everything perfectYour pure evil and confrontational.11/5/- SEE ATTACHED DOCUMENTATIONGood morning I have attached all documents requested I didn't even realize how much we paid to elite I was only requesting and when I look at my statement we paid I reviewed the contract and they never signed or sent me anything with both our signatures everything I received was from someone name Nancy We would like to request a full refund based in accordance with the contract I have reached out to the videographer to see how long it will take to get a copy of the video and I do have witnesses that will tell you the songs on our list were not playedMy wife is on our bank account and again I travel that is the only reason she has been helping me with this issueShe moved to Chicago from Maryland and her family flew in to celebrate with us we made the best of it but when she sat down and then looked at me and said tell him to leaveHe again arrived early because he didn't have a car if we had asked for him early elite would have charged us additionalI appreciate everything that you have done for us but this is draining my wife so if they respond no again we will allow God to handle this.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I spoke with Christy and was told that if my wife removed her complaint then we could resolve the issue I will not do this back and forth now it's a matter of he said she said and I followed the guidelines in our contract again we didn't even ask truthfully for a full refund and you would think they would just issue the refund and be done with this, yet here we are new week same games

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I did fill out the forms and was told by the company after the fact there was a chance the system timed out and erased my forms My original quote was $which I ended up paying $ Part of that was for a Master of Ceremonies I am trying to figure out why a Master of Cermemonies never made any announcements I am also owed an extra hour which was not used I can't believe they blamed they usage of the microphone on the singer The acoustic cd was for the singer at the ceremony only I relayed that information to them Everything was supposed to be in orders and the dj told me on the phone because he said he had everything it wouldn't be a big deal to meet prior to the wedding He didn't ever come up to the bridal suite which he was asked to do This would have completely resolved the entire situation of the music not being on the forms I could have made a playlist on my phone for him This didn't happen because he wasn't prepared His assistant didn't do anything but eat plates of food at our wedding They never moves from their seats other then for the purpose if the buffet He left at and I have been charged til I am owed that as well This company is still not taking responsibility for ruining my ceremony The dj never even let me know he didn't have the music He just kept saying I don't have it Never offered up the forms or any idea on how to fix the situation They have had my address since the beginning

I have answered all the concerns and stand by my decision The customer never provided a single picture or video to us The only video and pictures we received were from our DJ We offered an initial $refund and never heard back from the customer Again, we stand by our decision

Bottom line is the customer did not supply us with a sufficient amount of information to perform her event the way she wanted it done Our DJ followed the information supplied to us and that is all that could have been done If the customer would have followed our procedure and filled out the Online Planning Forms and took time to speak with her DJ prior to her event date than all would have been different I have supplied you with many attachments showing the reason why I am not giving a refund over what is owed for second setup and time As a company that does between and events a year we know what we need to perform at our highest and when we do not have songs ahead of time or a sufficient planning form and timeline, then our hands are tied We understand that the customer was very busy but I wish she would have taken the time to go over her event and supply us with the songs that she wanted played because than we would have been on the same page and could have edited her remark about her supplying us with the Ceremony CD The customer assumed that she or her mother gave us the completed form which unfortunately did not happen.Best Regards

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I was originally signed in for 4 hours of DJ entertainment. Then I was talked into this "better deal'. Master of Ceremony's , lighting, and the portable microphone. As with most brides I am trying to have the best wedding possible for what I can afford. This was more then what I wanted to pay from my $550 quote, but what the heck. My guest and my wedding will only happen once. I realize that they are blaming me for not having any ceremony music, and taking no responsibility for their DJ coming to meet with me prior to the wedding as we had agreed. Everything could have been avoided. No one wanted to take responsibility, and yes I became furious after the wedding was over. When it was over I as a professional and went to the company to explain what a nightmare this was. I was met with a nasty attitude, not one bit of responsibility. The customer service went right out the door when she knew she had her money. I held my tongue the whole night and believe me everyone there noticed what happened. We made the best of what we had because we were not about to let the money we spent on this wedding go to waste. My master of ceremony sat in one spot with his microphone that didn't work, while his (asst/gf) that was not cleared with me ate 3 plates of food that cost $20 a plate, and for a bride who was doing my own announcements while my Mastery of Ceremony was sitting and his asst was on her 3rd plate of food. Nothing like doing someones job while they are eating your food. You can't get to eat or visit because your doing the dj's job who has still not left the booth to help me make a plan. Maybe if I had the chance to sit down and not have to do his job I wouldn't have cared how much she ate. When you pay $795 for a DJ and Master of Ceremony should the bride be taking time away from her guests to yell and get them in the room announcing the garter and bouquet throw herself. We missed all our toast and many other things clearly this Master of Ceremony should have been leading the crowd too. It was a beautiful wedding because we all played out this circus that was created without any guidance. Even without his 'forms" which their own web man said could have timed out and erased all of our information. A professional would have known how to get up and make this happen, he did not know he sat there, with no advice or even idea on how to get the problem under control. When I contacted the company the day after our wedding they told me that the singer did not hold the microphone right and that is why it continued to cut in and out. She has been a professional singer for over 30 years so we know that is not the issue. The DJ told us that he did not set up the dance floor lights because it was still light outside when he got there, we did not know it was our responsibility to inform them that the sun goes down every 24 hours or so. When I contacted the company the lady I spoke with advised me that we got what we paid for and would not be refunding any money to us. We went to the wedding sites and reviewed their company. We also complained to your company. After we posted our review the company contacted us again with a distasteful email threatening us for our poor reviews. They told us that they have attorneys looking into our complaints and if there is anything that is not 100% correct that they will summon us to OH to court to sue us. Fortunately we have nothing to worry about since we told the truth. They advised us that they were going to reimburse us for the lights, mic, and extra hour that we were charged for and did not receive but they have not sent us a check or tried to contact us again. We advised them that we will file a case at the [redacted] County courthouse this week if we have not received our refund. The company advised us that our wedding songs were not played because we never submitted any songs. She said that she was looking at our account and no songs were on the list. We told her that we have an email of songs that are on the list that we sent to our family members and then they changed their argument to say that the songs might have "timed out" and lost the songs. They also told us that they contacted the venue and talked to the owner and said the owner gave them rave reviews and that we are just being difficult. So we contacted the venue to talk to the lady and she said that is absolutely not what she told them and was very upset that they lied about her business to us and called them back to advise them that they have been removed from her business suggestions in the future due to their poor performance and then lying to us about what she really said. They are a terrible business and the reviews I have read are almost identical to the issues we faced. Unfortunately I did not do my job and research their business well enough prior to hiring them. I saw they were a few hundred dollars cheaper than other companies. However, this is the time that you really do get what you pay for. I have read all the other complaints and I feel sorry for people who have been taken advantage of by such bad business practice. They are literally the joke of the wedding. how in the world they think they gave me anymore then the initial agreement of dj which I was quoted at $550 with no set up fee. Anything outside of that is simple theft, breach of contract, and questionable business practices.

I have said all that I need to say I have supplied all the attachments that go with this complaint The refund of $will be processed when this issue has been completed We did not over charge this customer the attached signed contract proves that The customer told us that she may or may not have the DJ setup twice and that is in her data file She was well aware that if she did not use the extra setup she would be issued a refund We have emails asking the customer for her address to send the $refund so don't understand her complaint that we never contacted her about the refund Bottom line is the customer did not supply us with enough information prior to the day of the event and her submitted planning forms contradicted what she actually wanted If the customer would have taken the time to plan than we would have had everything that she wanted We do not have every song but if we are told which songs are needed prior to the event we will have the music If I felt that the customers complaint was caused by my company not doing the job that we promise with the information given I would have given a refund beyond the $but with all the research that I have made I have concluded that we did all that we were told to do based on the customer's submitted forms Beyond what the customer wanted but did not submit I cannot be held liable for my DJ not having songs that were not given to us and not knowing what needed to be done at the ceremony when nothing was given to us ahead of time I have said all that is needed, I have exhausted everything that I know and everything that is in black and white I will only respond more if the customer can give me concrete evidence proving that she somehow gave us the songs she is complaining about or an email with the written timeline/guide line telling us how her ceremony was going to happen and without this there is nothing left to discuss

To Whom It May Concern:
Roman"">
In response to the said customer's complaint I will address
all the concerns listed.
First, claims our equipment failed. My DJ arrived to
the venue one hour and five minutes before start and while setup he noticed an
audio cord that looked damaged. He told his assistant that he was going
to go and buy a new one and for her to stay behind and continue setup and to collect
the ceremony CD. We tell our DJs to
arrive about an hour before the event so if something happens then they have
enough time to fix the problem. We do
not have the customer pay for setup or tear down. This is not a time to plan the evening,
planning is supposed to be done prior to the event day. Our DJ returned before contracted start time
and even before the guest started arriving.
There was never a problem with his sound system
Second, claims she paid for services not received. The customer paid for a second equipment
setup with the understanding that if he setup one time then she would be
reimbursed which she was told verbally and in an email. We have in numerous emails that we asked her
for her mailing address to send the refund check. We also found that our DJ did not setup the
dance lights and therefore also informed her that we would reimburse her for
that as well. I do not see the complaint
here? Our DJ said that initially he did
not setup the lights because it was still light out, and just forgot to set them
up later on which was his fault
Third, wedding ceremony music not played. The complaint is simple because the customer
did not submit the songs in question. I
am attaching her planning forms which will show that they are not listed. She wrote on the Planning form that she would
be providing an acoustic CD. If the
customer would have taken the time to speak with our DJ prior to the wedding
day this could have been avoided. We
cannot read the customer’s mind and when things change from the submitted
planning forms and not communicated how does she expect us to know the songs
that she wants played?
Fourth, wireless microphone was not working. The wireless microphone cut out during the
performed song because the performer held the microphone incorrectly. If the microphone is help too close to the
body it will cut out. This is a risk of
using a wireless microphone versus a wired microphone. Our DJ did a sound check before the event and
after the event and nothing was wrong with the microphone
Fifth, claiming the DJ did not do any announcements. All announcements were made that were listed
on the planning forms. I have no idea
why the customer would claim that the announcements were not made?
To Conclude: I
personally spoke to the customer, DJ and the venue. I have attached the customer complaint, her
comment card, the DJs rebuttal, customer’s contract and the customer’s
submitted planning forms. I spoke with
the venue and they told me that the DJ was professional and the only issue she
saw was the ceremony music. This issue
happened because the customer did not give us the song, did not give us any
direction and did not plan with the DJ prior to the wedding dayI have decided
with all the evidence that I have collected that the only refund that will be
rendered is the extra setup and the dance lights which came to $75. This will be mailed on Monday Sept
2015. If you have any questions or need
additional information please contact me
Thank you,

The first concern that she only heard from DJ Murph on 8/is false. I called *** personally on 8/immediately after hearing from our originally assigned DJ that he was in the emergency room. I did not speak to her directly but left a message stating that her DJ was in the hospital
and we had to reassign her event to DJ Murph. I told her that all of her forms that she submitted (Request List and Planning Form) would be emailed to her new DJ and that I had informed the venue of the change. I then told *** to call me if she had any concerns. I heard from *** the next morning as she was screaming at me on the phone calling me a liar and that she knew her DJ was not in the hospital. I told her that the DJ had called me the day before from the hospital and if he was not at the hospital than he was not telling me the truth. I than told her that if she was unhappy that I would cancel her event and would refund her money she told me that she would call me back. Shortly after I received a call from DJ Murph telling me that *** just call him and asked him if he would do her event for $and he said no I work for Elite and have a great relationship with them and would never pull anything like that on them. Within minutes I received a call from *** with an apology and telling me that she will be happy with DJ Murph. Second concern that he wore street clothes which is again. DJ Murph wore a suit to her event and all other events he does unless specified.Third concern that DJ Murph did not do the introductions. This was because the microphone was taken away from him by the wedding planner. DJ Murph had me fax all the introductions to the venue because his printer was causing him trouble and he wanted to make sure that the announcements were done correctly. I followed up with the venue and they confirmed that the announcements were received and they gave it to the DJ. Why would DJ Murph go through all that trouble if he was not going to do the announcements in the first place? Fourth concern is that DJ Murph recorded ***'s event without consent. DJ Murph did record the event because him and I felt that after *** treated us so poorly before the event that she may come back and try to get money back even though there was not a valid reason so we decided to record evidence that would prove the event was going well. We did not use the recording for sales purposes or promotional reasons just for evidence.Fifth concern is that *** had to keep going to the DJ to tell him what to do next. This would have all been avoided if *** would have submitted a Timeline. Without a timeline the event is hard to follow and therefore may need some help from the bride for direction on what to do next. For instance, according to the video the bride decided after her introductions that she wanted the cake cutting which is not a typical place to do the cake cutting and with a timeline DJ Murph would have been more prepared for it.As for the other concerns with getting the issue resolved we did call the venue and the only thing they could tell me again was that they remember talking with DJ Murph and they gave him the Planning Form that I faxed over. They also said that they remember he came in to setup in street clothes but left in dress cloths. With the venues response and the video evidence we found that there was not a real valid complaint. The other complaints were all hearsay and could not be backed up included the drinking alcohol (which our DJs do not drink or smoke during events). We asked *** to send the video she said she had but we never received it, therefore, the other two owners decided to offer her $and I as the third owner was against even that. The customer kept DJ Murph the entire time, she did not call me if there was an issue which I told her to do the night of because she was so upset about the switch and the video evidence showed that the guest were dancing, her songs were played and the wedding planner never gave the mic back to DJ Murph. The last complaint was that we have our customers who receive refunds sign a statement saying that the refund is acceptable and renders no other complaints. We do this so we know that both us and the customer are in agreement. Thank you

I am responding to the complaint about not wanting to work with the customer and that if they did not take the Revdex.com complaint down than I would not give them a settlement. This was not understood correctly, what I said was that I did not want to work with two complaints at one time. I told the customer that we could either work through the complaint together or we could work through the Revdex.com but I did not want to work with him on one side and than respond to his wife on the Revdex.com. By no means did I ever tell them that if they took down the Revdex.com complaint that I would give them a settlement, I just did not want to work on the same complaint on two fronts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** To Whom It May Concern:On Wednesday before my wedding (June 15, 2016) I was informed by my wedding coordinator to call the DJ in regards to the power situation for the ceremony (See screenshots) so I called him and we spoke about needing a power supply for the outdoor ceremonyHe told me that I either needed a heavy duty extension cord or he would bring his generatorI told him I would get back to him if I could provide the extention cordI then called the company after, informing them of what was going onThey too said if I could provide an extention cord that things would be fineThe DJ called the next day while I was gathering things for my rehearsal and informed me that if I couldn't provide the extention cord that his generator would be an additional cash feeThe company then called while I was on the phone so I told him I would see what I could do and switched over to speak to the company who told me to get back to them before 7pm if possible to let them know if I would provide an extention cordI did not have an answer nor did I have time to call them back before 7pm due to the rehearsalI called the company the following morning informing them that I had found someone with an extention cord and they (Dave) said okayI was never informed that he was considered the "sales department"Regardless, he said he would relay the information as all three persons (Dave, Nancy, and Christy) seemed to know what was going onThe extention cord was plugged into the outdoor outlet on theporch of the venue and run across the one-lane parking lot to the ceremony locationI had informed the company from the very beginning that my ceremony was across the parking lot- not across the street (see screenshot of company's notes from my client login). The DJ was already sfor the reception inside the building- He had arrived at 3pmHe had known the ceremony was outdoors across the parking lot and had even drove by the venue prior to June 18th to check things outI was told by several people that the extention cord was down prior to 4pmWhy it took until 4:20pm for him to be ready outside, when he should have been set up outside already waiting for the extention cord that was down prior to 4pm, is beyond meAccording to the company's "Signature Guarantee", the DJ would be on time and ready to perform at the time reserved, which was 4pmSee screenshots. As for a lack of a timeline, I was told by the company that their DJ's can keep the events moving along themselves as all of their DJ's "have at least weddings under their belt" so for me to not have specific times for things to begin, such as the bouquet toss, garter toss, mother/groom, father/bride dances, etc, seemed acceptable by the company AND the DJ himselfHe had asked me as well when he was finally assigned to me weeks before my wedding and I told him that the company had said that I did not need to be worried about the specific times for things to start and he assured me that we would "go with the flow"That was also when we spoke about the "bidding" for a full dance with the bride and groom. In regards to moving along the events, something the professional DJ was in charge of as it states on the company's website in their definition of a Master of Ceremonies (see screenshot), a guest of the wedding told him when to start the bridal dances, both I AND my photographer told him twice to start the bouquet toss and to do thegarter toss after, which was not done, he did not make announcements for toasts, and the guests could not understand him talking into the microphone the absolute majority of the timeThe company's website claims that their DJ's average years experience that are seasoned and well-trained and would not send a trainee or unprofessional entertainerI do not know any professional wedding DJ to play songs such as "*** *** ***" by *** *** that sing about a husband CHEATING ON HIS WIFEWhether it was requested or not, a professional knows that songs such as that are COMPLETELY inappropriate for a weddingHad the reception not been videoed, I would not have known that such inappropriate songs were played while the groom and I were outside having pictures doneSee screenshot. You will see from the statements made by the photographer and server that the company's claims on their behalf are UNTRUEThe company and DJ claim that the groom and I were outside for the majority of the time, yet claimed that I harassed the DJ the whole nightHow I could be in two places at the same time is beyond meI spoke with the DJ twice the entire night, once to let him know to start the bouquet toss song and then begin the garter toss after, which he didn't, and once at the end of the night at 9:30pm to tell him we were breaking down the hall since only immediate family and a couple friends were left and would be done by 10pm (an hour early than my reception was supposed to last for) Please see statements and screenshotsI will be sending the coordinator's statement when she gets back from vacation out of stateThe wedding planner was not someone I personally knew, however I came to find out we went to the same high school together laterShe was doing my event for free because she was building her portfolio for her upcoming business that she plans to officially open next year after she gains more experienceThe company's claim, once again, is falseSee screenshots.As for the phone call from my husband: He came home right after I had received the company's email stating that I would receive no refund past the hour not used and saw that I was clearly upsetHe then called the company, and according to him, he made no threats and did not ask for money backHe told Christy that their "DJ wasterrible" and the profanity that she is referring to is when he then said right after, "You don't know how to run your *** business" which is when she went off and said "You don't talk to me like that, you don't talk to a lady like that, I'm the owner, who is your mother? Who is your mother?", etc, and even when he said "I apologize" she cut him off and said she was done and hung up the phoneI would love to hear the recording that the owner said she would post under every negative review I had posted, as she stated in her voicemail to me afterwards. In regards to what was said in my review on *** ***, which later was corrected as she had requested, I wrote in my 3rd sentence, "They subcontract people that only need to pass a simple interview"I have the original review for proof if requestedTo say that I was lying about how she runs her business is quite the stretch, as I made an assumption based upon my experience with the inexperienced and unprofessional DJ they sent me that works for a masonry company, according to his voicemailSo for that, I apologize for making what I considered a safe assumption. On a side note, when the company sent me the DJ's response to my complaint, they failed to include the first sentence that states that he thought I was going to be a problemI will gladly include that email as well if requested. All in all, the company has lied several times in an attempt to make me look completely at fault for having a disorganized, unprofessional DJ that did not engage the guests and made no proactive approach to make the wedding run smoothly.A full refund is requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I provided what was requested and what I had available at the timeWith my last response pictures were provided to show my claimI made the last contact by email with Dave 08/and it became a blame gameI called later that day and spoke to Christy and was told she would give me a contact on 08/and I never received a call backI made the first and last contactThe is not acceptable I had to pay the Coordinator more because he had to act as the VJ for the entire wedding, due to the fact the the DJ said he does not do thatAgain I feel that half of my money back is a fair requestI should not have had to pay for a service that I was told would be provided , and I should not have had to spend the majority or my wedding at the DJ booth
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I did not want a club dj and after speaking with others I thought it was very clear that we simply wanted someone with energy that was happy to be at workWe submitted our songs and only a few were playedYesterday I was told no settlement would be made unless the complaint was removed from the Revdex.com siteService were not provided according to conversations had nor with the dj who said he could do what was askedMay God bless your soul if it were your day you would want everything perfectYour pure evil and confrontational

I have said all that I need to say.  I have supplied all the attachments that go with this complaint.  The refund of $75 will be processed when this issue has been completed.  We did not over charge this customer the attached signed contract proves that.  The customer told us that she may or may not have the DJ setup twice and that is in her data file.  She was well aware that if she did not use the extra setup she would be issued a refund.  We have emails asking the customer for her address to send the $75 refund so don't understand her complaint that we never contacted her about the refund.  Bottom line is the customer did not supply us with enough information prior to the day of the event and her submitted planning forms contradicted what she actually wanted.  If the customer would have taken the time to plan than we would have had everything that she wanted.  We do not have every song but if we are told which songs are needed prior to the event we will have the music.  If I felt that the customers complaint was caused by my company not doing the job that we promise with the information given I would have given a refund beyond the $75 but with all the research that I have made I have concluded that we did all that we were told to do based on the customer's submitted forms.  Beyond what the customer wanted but did not submit I cannot be held liable for my DJ not having songs that were not given to us and not knowing what needed to be done at the ceremony when nothing was given to us ahead  of time.  I have said all that is needed, I have exhausted everything that I know and everything that is in black and white.  I will only respond more if the customer can give me concrete evidence proving that she somehow gave us the songs she is complaining about or an email with the written timeline/guide line telling us how her ceremony was going to happen and without this there is nothing left to discuss.

To Whom It May Concern:To start, we are a DJ wedding and private party company.  We do not go into club or bars therefore we do not advertise clubbing DJs.  We are not professional mixing DJs and do not have a license to mix songs.  We can blend one song into the next so there is not...

a sharp ending and dead time in between the next song.  They asked my DJ to mix songs and because he had some club experience he said that he would.  [redacted] told him that he wanted two minutes of a song than mixed into another.  It took my DJ numerous phone conversations and 5 weeks worth of planning to mix the songs the customers wanted.  He arrived five hours before the event to setup and had all the music preloaded and ready to go.  After the event had started [redacted] approached our DJ and told him that two minutes of one song was too long and now he only wanted one minute than switch to another song.  Since the songs were premixed this was virtually impossible for the DJ with his equipment to mix songs on the fly.  This is something a professional club DJ can do but we are a mobile DJ that specializes in wedding and private parties.  I am attaching a copy of the song list our DJ played with notes showing the times they were played.  I will have a written statement from my DJ I will attach when received.  Addressing the customer service comment on myself, I never said that I was not into customer service, I said that I was not in the customer service department I was the owner.  No one from my company ever spoke to [redacted]'s wife prior to or before the Revdex.com complaint was issued.  I did direct the customers to the Revdex.com for their complaint because that is what my Revdex.com representative told me is a tool that I can use.  He told me that if I were to receive a complaint to direct them to the Revdex.com because that is why you are there.  I never saw it as being argumentative, and telling the customer my rating on the Revdex.com is also a tool to use when talking to customers.  I guess not sure how to respond to this part of the complaint.After all the research and talking it over with the other owners we have decided that no refund will be issued.  We feel that we did more than what our contract stated, I believe that the customer expected a clubbing DJ but hired a wedding DJ.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was originally signed in for 4 hours of DJ entertainment.  Then I was talked into this "better deal'.  Master of Ceremony's , lighting, and the portable microphone.  As with most brides I am trying to have the best wedding possible for what I can afford.  This was more then what I wanted to pay from my $550 quote, but what the heck.  My guest and my wedding will only happen once.  I realize that they are blaming me for not having any ceremony music, and taking no responsibility for their DJ coming to meet with me prior to the wedding as we had agreed.  Everything could have been avoided.  No one wanted to take responsibility, and yes I became furious after the wedding was over.  When it was over I as a professional and went to the company to explain what a nightmare this was.  I was met with a nasty attitude, not one bit of responsibility.  The customer service went right out the door when she knew she had her money.  I held my tongue the whole night and believe me everyone there noticed what happened.  We made the best of what we had because we were not about to let the money we spent on this wedding go to waste.  My master of ceremony sat in one spot with his microphone that didn't work, while his (asst/gf) that was not cleared with me ate 3 plates of food that cost $20 a plate, and for a bride who was doing my own announcements while my Mastery of Ceremony was sitting and his asst was on her 3rd plate of food. Nothing like doing someones job while they are eating your food. You can't get to eat or visit  because your doing the dj's job who has still not left the booth to help me make a plan.  Maybe if I had the chance to sit down and not have to do his job I wouldn't have cared how much she ate.  When you pay $795 for a DJ and Master of Ceremony should the bride be taking time away from her guests to yell and get them in the room announcing the garter and bouquet throw herself.  We missed all our toast and many other things clearly this Master of Ceremony should have been leading the crowd too.  It was a beautiful wedding because we all played out this circus that was created without any guidance.  Even without his 'forms" which their own web man said could have timed out and erased all of our information.  A professional would have known how to get up and make this happen, he did not know he sat there, with no advice or even idea on how to get the problem under control.  When I contacted the company the day after our wedding they told me that the singer did not hold the microphone right and that is why it continued to cut in and out. She has been a professional singer for over 30 years so we know that is not the issue. The DJ told us that he did not set up the dance floor lights because it was still light outside when he got there, we did not know it was our responsibility to inform them that the sun goes down every 24 hours or so. When I contacted the company the lady I spoke with advised me that we got what we paid for and would not be refunding any money to us. We went to the wedding sites and reviewed their company. We also complained to your company. After we posted our review the company contacted us again with a distasteful email threatening us for our poor reviews. They told us that they have attorneys looking into our complaints and if there is anything that is not 100% correct that they will summon us to OH to court to sue us. Fortunately we have nothing to worry about since we told the truth. They advised us that they were going to reimburse us for the lights, mic, and extra hour that we were charged for and did not receive but they have not sent us a check or tried to contact us again. We advised them that we will file a case at the [redacted] County courthouse this week if we have not received our refund. The company advised us that our wedding songs were not played because we never submitted any songs. She said that she was looking at our account and no songs were on the list. We told her that we have an email of songs that are on the list that we sent to our family members and then they changed their argument to say that the songs might have "timed out" and lost the songs. They also told us that they contacted the venue and talked to the owner and said the owner gave them rave reviews and that we are just being difficult. So we contacted the venue to talk to the lady and she said that is absolutely not what she told them and was very upset that they lied about her business to us and called them back to advise them that they have been removed from her business suggestions in the future due to their poor performance and then lying to us about what she really said. They are a terrible business and the reviews I have read are almost identical to the issues we faced. Unfortunately I did not do my job and research their business well enough prior to hiring them. I saw they were a few hundred dollars cheaper than other companies. However, this is the time that you really do get what you pay for. I have read all the other complaints and I feel sorry for people who have been taken advantage of by such bad business practice.  They are literally the joke of the wedding.  how in the world they think they gave me anymore then the initial agreement of dj which I was quoted at $550 with no set up fee.  Anything outside of that is simple theft, breach of contract, and questionable business practices.

I stand by my original statement.  I have responded to all the issues.  I contacted all the paid vendors and with their response I have made my decision.  Just a note, the wedding planner was not a paid vendor but a friend and this was her first wedding.

The customer kept the DJ the entire night.  The customer did not call me the night of the wedding saying that she had issues which because she was so upset with having a new DJ I gave her my direct personal cell phone number telling her that she could call me the night of if there were any issues.  The main reason for our decision was the customer failed to fill out our online forms which gives us the best possible outcome of all our events.  We tell all our customers the day of booking, four weeks before their event and again the last week if still not filled out that all three forms are essential and the customer decided to go against our policy and not fill out the Time Line.  We are standing by our decision.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I spoke with Christy and was told that if my wife removed her complaint then we could resolve the issue I will not do this back and forth now it's a matter of he said she said and I followed the guidelines in our contract again we didn't even ask truthfully for a full refund and you would think they would just issue the refund and be done with this, yet here we are new week same games.

I have answered all the concerns and stand by my decision.  The customer never provided a single picture or video to us.  The only video and pictures we received were from our DJ.  We offered an initial $100 refund and never heard back from the customer.  Again, we stand by our decision.