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T.S.O. Adjustment Service

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Reviews T.S.O. Adjustment Service

T.S.O. Adjustment Service Reviews (3)

Dear [redacted] and Revdex.com,
I am in receipt of your complaint letter.  I am sorry to hear that you are unhappy with
how your claim is proceeding.  In your
complaint letter you state that you have, “yet to receive monies” as well that
it has been “six months” and all...

you hear from the office is, “any day now”.  You also state in your complaint that, “I
should have assigned my adjuster from the very beginning”.  Let me take this opportunity to clarify the facts
of our claims handling actions. 
You may not recall, but it was I who met you the first day
when you called TSO Adjustment Service and I was the one who came out to your
house on September 23, 2015 to discuss your damages with you.  I am the adjuster and have been from day
one.  Your statements in your complaint
are unfounded.  I have been handling your
claim from the beginning. 
I have been working on your claims for the past 4 months not
six months as you suggest.  I reported
your claims to the insurance company on September, 24, 2015, inspected them on
October 2, 2015, and mailed you your checks on October 22, 2015.  This refutes your contention that you have
yet to receive any money.  All this was
done in a timely and professional manner. 
When I paid you on these claims I informed you that I was unhappy with
the dollar amounts of these claims and would be pursuing additional money with
your insurance company.  On October 29,
2015 I sent our appraisal request forms to your insurance company in an effort
to get you additional funds. 
Unfortunately, at that point the claim handling was out of my hands as I
was waiting on the appraisers and umpire to come to a decision on your
claims.  I informed you numerous times
the current status of your claims as we went through the process.  I am sorry you are unhappy but sometimes it
takes a little bit of time to negotiate a proper settlement.  That being said, on February 1, 2016 I
informed you that I had received word from our appraiser that the claims have
been agreed upon and that I would contact you as soon as I receive the
additional payment from your insurance carrier.   I have also contacted the insurance company
numerous times in an effort to expedite payment in this matter. 
In regards to the handbags. 
When I initially inspected your claim there was no mention of any
handbags that were damaged.  After I
showed your claim to your insurance adjuster, I received a call from you
stating that you had found some handbags located in a closet that were damaged.  I came back out to your house to look at the
handbags.  I suggested you have a dry
cleaner look at your hand bags to determine the full extent of damage.  You informed me that you did not have a dry
cleaner so I suggested that you have [redacted]s Cleaners take a look at the
handbags as they are a reputable company which has been in business for over 50
years.  According to the [redacted]’s Cleaners
all of the handbags with the exception of 1 were able to be cleaned.  Consequently, I requested that the 1 handbag
be replaced and coverage be afforded for the cleaning of the other
handbags.  I understand that it was your
wish to be paid to have all of these handbags be replaced, unfortunately, that
is not how the insurance policy works.
I trust this clarifies the situation.  I am sorry if you are unhappy however,
misstating the facts so you can file a complaint is not helpful and frankly
quite slanderous.  I have been in
business over 20 years and take what I do very seriously thinking of my
customers as family.  I have pushed your
claims as far as I could.  As I have
previously informed you, we are expecting additional funds from your insurance
carrier.
As soon as payment is received I will contact you to
schedule an appointment to disperse the funds.
Sincerely,
Timothy *.
O[redacted]
Owner/Public
Adjuster

Dear [redacted] and Revdex.com,
I am in receipt of your complaint letter.  I am sorry to hear that you are unhappy with
how your claim is proceeding.  In your
complaint letter you state that you have, “yet to...

receive monies” as well that
it has been “six months” and all you hear from the office is, “any day now”.  You also state in your complaint that, “I
should have assigned my adjuster from the very beginning”.  Let me take this opportunity to clarify the facts
of our claims handling actions. 
You may not recall, but it was I who met you the first day
when you called TSO Adjustment Service and I was the one who came out to your
house on September 23, 2015 to discuss your damages with you.  I am the adjuster and have been from day
one.  Your statements in your complaint
are unfounded.  I have been handling your
claim from the beginning. 
I have been working on your claims for the past 4 months not
six months as you suggest.  I reported
your claims to the insurance company on September, 24, 2015, inspected them on
October 2, 2015, and mailed you your checks on October 22, 2015.  This refutes your contention that you have
yet to receive any money.  All this was
done in a timely and professional manner. 
When I paid you on these claims I informed you that I was unhappy with
the dollar amounts of these claims and would be pursuing additional money with
your insurance company.  On October 29,
2015 I sent our appraisal request forms to your insurance company in an effort
to get you additional funds. 
Unfortunately, at that point the claim handling was out of my hands as I
was waiting on the appraisers and umpire to come to a decision on your
claims.  I informed you numerous times
the current status of your claims as we went through the process.  I am sorry you are unhappy but sometimes it
takes a little bit of time to negotiate a proper settlement.  That being said, on February 1, 2016 I
informed you that I had received word from our appraiser that the claims have
been agreed upon and that I would contact you as soon as I receive the
additional payment from your insurance carrier.   I have also contacted the insurance company
numerous times in an effort to expedite payment in this matter. 
In regards to the handbags. 
When I initially inspected your claim there was no mention of any
handbags that were damaged.  After I
showed your claim to your insurance adjuster, I received a call from you
stating that you had found some handbags located in a closet that were damaged.  I came back out to your house to look at the
handbags.  I suggested you have a dry
cleaner look at your hand bags to determine the full extent of damage.  You informed me that you did not have a dry
cleaner so I suggested that you have [redacted]s Cleaners take a look at the
handbags as they are a reputable company which has been in business for over 50
years.  According to the [redacted]’s Cleaners
all of the handbags with the exception of 1 were able to be cleaned.  Consequently, I requested that the 1 handbag
be replaced and coverage be afforded for the cleaning of the other
handbags.  I understand that it was your
wish to be paid to have all of these handbags be replaced, unfortunately, that
is not how the insurance policy works.
I trust this clarifies the situation.  I am sorry if you are unhappy however,
misstating the facts so you can file a complaint is not helpful and frankly
quite slanderous.  I have been in
business over 20 years and take what I do very seriously thinking of my
customers as family.  I have pushed your
claims as far as I could.  As I have
previously informed you, we are expecting additional funds from your insurance
carrier.
As soon as payment is received I will contact you to
schedule an appointment to disperse the funds.
Sincerely,
Timothy *.
O[redacted]
Owner/Public
Adjuster

Review: This company was supposed to represent me in a claim with my insurance company The [redacted]. I contacted them on June 1st 2013 regarding my basement being flooded. The [redacted] sent an adjustor to meet with my adjustor on the 26th. My adjustor arrived early and at that time I told him what was damaged and asked him specifically to note that the washer was damaged in the flood. When the adjustor arrived they knew each other and suggested that I go upstairs and they would contact me when they finished. Another month passed and I received a check to repair the floor and walls but no mention of any personal property that was damaged. I called TSO and was told they would check into it. After several calls and many weeks passed I was told by TSO daily that they could not reach the adjustor he was not returning their calls. I called the insurance company myself and spoke to the adjustors supervisor then he sent a small check that did not include the my replacing the washer or the plumbing fees. I was told by the [redacted] that if I used a certified plumber to replace the water heater I would be reimbursed. At this time I called TSO and asked about the discrepancy and they said the adjustor would come back out and look at the old washer again. I told them it had been over 2 months and I replaced the washer and discarded the old one. TSO said that was too bad there was nothing they could do. From the time I hired TSO until this time they only called me once to set up an appointment to see the damage. No one ever said keep the washer for 3 months. They had lame excuses for not contacting the company on my behalf. I believe they cut a deal with the other adjustor. I believe I did not receive adequate representation. I believe I should be compensated for the plumbing fees and something for the washer I replaced. I want to warn other consumers not to use this company hey are only out to get paid.Desired Settlement: TSO was paid for services not rendered. I believe I should be reimbursed $500 for half the cost of the washer and plumbing fees that they never pursued.

Business

Response:

November 22, 2013

Dear [redacted]:

We received the complaint letter you forwarded from our customer [redacted].

We were hired by **. [redacted] on 6/3/2013 to handle a claim resulting from her hot water heater tank leaking into her unfinished basement and damaging some of her personal property.

We secured **. [redacted] a settlement and issued her a check on 6/20/2013 and an additional check on 7/30/2013.

**. [redacted]’s complaint which we discussed with her numerous times both myself, the owner, and my office manager, concerns her desire to be compensated for the cost of repairing her hot water heater and the replacement of her washing machine. As we explained to **. [redacted] the plumbing repair is not covered under her policy. The resulting water damaged is covered but the repair to the plumbing itself is not. Maintaining the plumbing system is the insured’s responsibility as a homeowner.

In regards to the washing machine, the water that leaked on the floor was not deep enough to justify replacement of the washer. For this washing machine to be damaged beyond repair the motor would have to be fully submerged under water. That was not the case in this situation. The water only got about 6” deep and the motor on this machine is much higher than that. We got **. [redacted] compensated to have the machine checked and serviced by an appliance repairman.

I feel we did everything possible for **. [redacted] and am sorry she is unhappy with the outcome.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] is not telling the truth. I was never compensated for and no appliance person ever looked at my washer. Please ask him for any proof of this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] did not address the matter of him sending an appliance repair person to look at my washer. That never happened and that is what I requested proof of in addition to any payment received for

the damage to the washer. I also have all of my paperwork from TSO and the insurance company.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I called [redacted]'s office daily and his secretary in formed me that she spoke to [redacted] and he said the insurance was finished with the claim and did not approve any payment for the washer because they did not feel the water was high enough to have damaged the washer. I asked him how they knew where the water was since they did not come out until 3 weeks after the incident. He said they could tell by the water marks on the wall. I did not get rid of the washer until the end of August after he said the case was closed and there would be no further payments. Then when I complained about his lack of communication and my disappointment about the way the case was handled he said he never told me to discard the washer. No he never told me to discard the washer but he did tell me the case was closed there would be no further payments . I called this man's office everyday and was given the run around they could not reach the adjustor, [redacted] will call me. This went on for so long that I called the insurance company myself and left messages for the adjustor and his supervisor. This was not my job, that is why I hired and adjustor. I feel that TSO did a very poor job of representing my case. The lack of communication from [redacted] and the poor response from his office is unacceptable and I feel I paid him to do a job that was not done well at all. I would not recommend TSO to anyone their unprofessional manner and poor lack of communication is very disappointing. You could represent yourself better. I feel that I paid for services I never received and I am extremely disappointed in TSO.

Regards,

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Description: Adjusters - Public

Address: 580 Virginia Drive Suite 130, Ft Washington, Pennsylvania, United States, 19034

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