Tsukasa of Tokyo

Initial Business Response /* (1000, 5, 2014/02/20) */
Upon reviewing the complaint with all the managers on staff as of today, we were not aware of this situationBy looking at the date of when this happened, we believe the person who the complainant talked to is someone who became
seriously ill and was working on and off around that same time and forgot to relay the message to usUnfortunately she has passed awayBy no means is it our intent to ignore any issues that arises with our customersWe apologize for any inconvenience we have given you and want to do right by youPlease let us know the details of what item was not given to you on that date so that we can correct this immediately
Sincerely,
Tsukasa Management
Initial Consumer Rebuttal /* (3000, 7, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I faxed a letter several times to the restaurant with a copy of the receipt and they did not respond even once until I receive a $refund and an apology the complaint is open
Final Business Response /* (4000, 13, 2014/03/25) */
Complainant's request for a letter of apology along with a check for ten dollars was granted promptly after receiving her rebuttal