Tsunami Massage and Wellness

The complainant's blog was reported for content which violated Tumblr's Community Guidelines, which must be agreed to when creating an accountAfter reviewing the account, we terminated it in accordance with our policiesThe user was notified of the action taken against their account on June **, We have also responded to the user's email regarding their account to provide the ticket number of the original termination notice.Thank you, Tumblr Trust & Safety

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Tumblr's reply here contains deliberate distortions and omissions of this very messy history, and therefore it is a LIE! I apologize for the intensity of this language, but this behavior is inappropriate, and unprofessionalI have been very patient and persistent, but refusing to acknowledge that or Tumblr's part in creating this mess only further complicates these issues.It is true that my January ** request on my *** account was promptly remediedI appreciate itHowever, this has not always been case, and I still have outstanding issues on the *** account that have been ongoing for MONTHS! For example, a video was removed and Tumblr agreed this was removed in error and restored the videoHowever, the video (when restored by Tumblr) would not playI made a support on 11/**/16, and then followed up on 11/**/16, 11/**/16, 12/**/(when I realized a second video no longer playback), and 1/**/I have never received a response.On 11/**/16, I was told that two videos were restoredOne of these videos would not play backI replied to this email, and received no responseThe video still does not play back. On 08/**/16, I emailed about another video removalI don't know which video because Tumblr does not include links or tracking numbers with their appealI followed up on 09/**/On 9/**/16, I was told to appeal the remove through the abuse link (which I'd already done.) I replied on 09/**/16, and 10/**/Tumblr replied on 10/**/16, again sending me to file an appeal through the abuse linkI followed up on 10/**/and 11/**/16, and received no response(I appealed at least twice...possibly more.)There are other examples, but I think you get the idea.I have also calledI have tagged @staff and @support multiple times so that we could have a conversation about thisI have done everything I can to reach out to Tumblr and remedy this issuesTumblr's response has been to ignore meCurrently, the following videos do not consistently play back:*** (This one did actually playback on my first attempt today, and then stopped.)
***
All videos were recorded on my phone and have the same specsThey were uploaded the same wayNone are excessive longI replayed EVERY video on the *** account through the same browser (***) and (apart from one that I apparently never appealed, and the two listed above), all the others play.What do else does Tumblr want me to do? They have made it clear that this is aggravating for them, but how do they think I feel? I'm posting content that my mother, my coworkers, and children followIf there is adult content then _I_ want it removed, tooI'm not creating the problems, Tumblr isThen Tumblr is refusing to address the problems they've created, and treating me like garbage for raising the issue
I have had videos (out of maybe 100) removed for content violationsLet's work together to solve this so that I can go stop making constant appeals, and Tumblr can focus on other issues.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We appreciate this person contacting us through the Revdex.com but, unfortunately, as there is no information provided about the post in question, such as a post permalink or a blog URL, we have no way to look into this furtherWe do not have any reports from the email address listed as this person's
contact, so we cannot confirm what they are referencingWe would ask that the complainant contact us using our abuse forms, located at ***, so that we can obtain the necessary details regarding the post in questionThen we can investigate the issue and determine an action appropriate to our policies and proceduresThank you

Hello,Tumblr's support team does it's best to read and respond to every email we receiveDue to a high volume of requests from users, this means the we can't always respond immediatelyI've investigated this claim and confirmed that we already responded to the complainant's email at 10:am
today, March *, The user will find instructions for how to reset their password in the email we sent themThanks, Tumblr Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They claimed: "The user was notified of the action taken against their account on June **, 2015." I rebut: I was not notified on June *** Had I received that notice, I would not have had to write four more letters to get a response, nor would I have involved the Revdex.com in thisTumblr only sent me that message today after they read my complaint hereAnd their reasons for termination are full of allegations, which they will not allow me to respond toI can accept the termination, but the allegations are slanderous.They claim: "We have also responded to the user's email regarding their account to provide the ticket number of the original termination notice." I rebut: Sadly, the ticket numbers they sent me, they know full well are not available for me to review due to the terminationAnd the claims that they had sent me warnings a year ago - they were also sent without the ability for me to see the supposed offenses and fix them or make amendsI am not sure if there is anything else to accomplish here, other than to leave this as a record of their practicesBut I feel like they have put up a smokescreen to the truth, which I fear may never really be revealedSo, I felt compelled to, at the very least, object their allegations. Thank you for your help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: [Your Answer Here]I wanted to respond one more time, but this is basically a closed case.I've tried to play these videos on two browsers on my laptopOn my phoneAnd on a computer at workThe videos are not technically different than any other videos which I recorded on my phone and uploaded through the Tumblr appYet, they seem to play for Tumblr and will not play for me across devices or software.It has taken MONTHS for Tumblr to tell me that "well...it works for us...so go to the help forum", despite numerous attempts ON MY PART to resolve this problemAnd this solution is really passing the buckWhat if this nor method STILL WON'T HELP OR RESPOND? Then we're right back here, only with a closed caseI'm pretty reasonable to want these issues addressed rather than prolonged.I don't know what to do, except to say that I am very disappointed in a company where I give good content, and help to create their goodwill, but where I have to escalate things JUST TO GET BASIC ISSUES ADDRESSED.You know, in all of this, I'm just trying to ensure the company's services are working properly, and in two Revdex.com responses, the company hasn't even said, "I'm sorry." You know that's free, right? It doesn't concede anythingAnd it doesn't change anything, but it lets me know that someone is listening.
Regardless, I don't have solutions at this point, and Tumblr obviously doesn't want to take any steps to remedy this on their own, so...I guess we can close the issue until the help form leads us right back here
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Kevin Harrison

We are really sorry but because security is a top priority to us, we can’t give out the login info for an accountAnd as much as we sympathize with your dilemma, and that of other users, we have to honor the existing credentialsYou’re welcome to create a new account at
***, and we hope we’ll see you again soon on ***Thank you

At this time, I have not been contacted directly by Tumblr regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question
above
Sincerely,
*** ***

Unfortunately, as they have not listed their account information, there's no way for us to investigate this issue. It would best if the user went to our Help Docs and examined the article about Two factor authorization, which is located here:...

[redacted]If that doesn't help, they can contact us using the Contact Support button on the righthand side. Then we could collect their account information to look into this more thoroughly.Thank you, Tumblr Support

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted].Sincerely,[redacted]

The complainant's blog was reported for content which violated Tumblr's Community Guidelines, which must be agreed to when creating an account. After reviewing the account, we terminated it in accordance with our policies. The user was notified of the action taken against their account on June **,...

2015. We have also responded to the user's email regarding their account to provide the ticket number of the original termination notice.Thank you, Tumblr Trust & Safety

We appreciate the user writing back. As we explained, we have restored all videos reported to us and have sent the information to our engineering team to determine why the content was originally removed. With regards to the two posts in this latest correspondence: http://[redacted].tumblr.com/post/151083794050/slo-mo-bunny-charge-whelpyou-know...⇄ of these videos play for me. The first is a 33 second video of the bunny approaching a hand in slow-mo for head scratches. The second is a 9 second video of a bunny being pet. If the user would like to contact us at our help forms (www.tumblr.com/help), we'd be happy to try and troubleshoot why the video isn't playing for them but does play for us. Additionally, if there are other posts that have been removed in error, the user can appeal those using this online form: https://www.tumblr.com/abuse/video-appeal Thank you, Tumblr Trust & Safety

Hello,The complainant reported the post on May **, 2016 and we responded on May ** after reviewing the content. The photo appears to have been taken in a public setting and was not violating the complainant's copyright, so it there did not violate our Community Guidelines, which are located at...

[redacted] As such, we did not remove the post. We explained this in our response to the complainant, reiterating the reason we could not act when they wrote in again. Per our policies, we cannot take further action at this time.

Unfortunately, as we explained to this user in previous correspondences, we can't give out login information, nor can we change it since that would violate our policies on account security. As a user has control of their own account, we leave it up to them to keep their login information up to date....

Since there is nothing further we can do, we've been unable to respond differently to the user's emails about the same issue.

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tumblr regarding complaint ID [redacted].Sincerely,[redacted]