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T&T Alignment, Inc.

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T&T Alignment, Inc. Reviews (2)

Thank you for contacting us.  Our records show that the customer came in on 12/6/16 and had an alignment done and we rotated his tires.  This is all we have record of. We have contacted the customer asking them to stop by our shop so we can see what we can work out.    We will...

let you know what our assessment is and what agreement we have come to after we see the car.  Thank you, [redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: [redacted].Owner
Contact Phone: (XXX)XXX-XXXX
Contact Email: N/A
After inspection of customers truck,we found 2 bad studs on r/f wheel. We removed and replaced all 6 studs on that wheel at customers request and split...

charges. Customer stated concern of other 3 wheels not knowing the history of the truck because it had just been recently purchased. We then pulled and inspected all three other wheels and found no problems, at this time we applied anti-seize lubricant to all studs and re-torqued wheels as needed. Customer still stated concern but could not afford to change all others because of the holidays, we then told him we could change parts and he could pay after first of the year if that would help or if he wanted to come in before he took his upcoming trip we would gladly inspect and re-torque all lugs at no cost. He declined the help and contacted you people, I will gladly reimburse customer this $80.00 and wish him well.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still believe t&t was at fault for the original issue, but will accept the refund of the repair charges because that was all I wanted in the first place. I have had good experiences with this business in the past.

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Address: 629 W Inyokern Rd, Ridgecrest, California, United States, 93555-2507

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