TTD Today Tomorrow Done, LLC

Complaint: [redacted] I am rejecting this response because: We expected the job to be done, professionally, at the price agreed uponWe were told repeatedly that the work would be completed by the scheduled date because enough time had been padded into the schedule to allow for possible rain daysWhen that date passed we requested a revised schedule and, to date, have not received one Beginning June 15th, we have been told that the work that needed repair (front walkway broken stone replacement, back stone patio grouting repair) and work that needed completion (chimney capstone repair) would be done ASAPOn June 24th, in a meeting with Daniel S [redacted] and his partner, Jon M [redacted] , we were told that these projects would be completed the next dayIn addition, we were told that outstanding projects not yet started would commence on June 26th or June 29th at the very latest, specifically the deck rail/stair extensionAgain, NO ONE has shown up to do ANY work since this meeting with Daniel and JonWe expressed concern during this meeting because we were made aware that Daniel was having surgery on July 2nd We were told that this would not affect the scheduleIt is now July 15th and we are still waiting The price of these projects is outside the realm of this complaintHowever, since the company has made a point of including this information, we will address it from our viewpointWith regard to the price of these projects, we hired this company to do several projects with the agreement that we would receive a 20% discount as first-time clients and if the projects were bundled On May 21st we paid a deposit of $4046.00, a 55% deposit based on the discounted price of $ After reviewing the specifications for each project we noticed that the deck rail/stair extension did not mention ***Daniel said that the price reflected [redacted] material and would revise the evaluation to reflect this, but the price was accurate On May 27th Daniel and Jon told us that they had made a mistake in the price because the quote for the deck rail/stair extension was for wood, not ***We had already signed the contract and made a deposit and would not agree to an increase in the original quote of $to $ for the deck rail/stair extensionDaniel agreed that it was their mistake, asked if we would agree to a $additional amount, and we didIn fact, the total price increased from $to $9803.39, a $increase in price, not the $we had agreed toWe decided to accept the new price of $ On June 4th we paid an additional deposit of $due to the increase in price for the deck rail/stair extension On June 5th we paid $to widen the front walkway because it was too narrowWhen the walkway was completed we noticed this and Daniel told us that it was ½ feet wide He then changed his story overnight and said that it was feet wideIn fact, it was less than feet wideWe showed Daniel and Jon a picture of our walker on the walkway to impress upon them the inadequacy of the work that had been done We paid the additional amount even though the original work was not to specifications because it was imperative that the work be corrected On June 16th we paid $as partial balance payment for work that had been completedThe power washing (reduced price $288) and the fireplace mortar repair (reduced priced $272.91) were completed on June 16thIn several emails from Daniel on June 15th he indicated that the chimney capstone would be completed when weather permittedHe also indicated that the grouting for the front walkway and back patio would be completed on June 16th When Daniel and his crew came on June 16th we also mentioned (as indicated in emails sent to the company) that the broken stone in the front walkway still needed to be replacedWe were reluctant to pay him such a large amount again, now totaling $8413.14, given that there was so much work that needed to be completed, repaired, or not even begunWe did make the payment with the understanding that the company would honor the contract We have been consistently misled with respect to the timeline of work completion and want this resolved as soon as possible We are open to reducing the company’s commitment by removing the deck rail/stair extension project, provided they reimburse us for the monies we have paid in excess of the remaining projects According to the final evaluation in contract Pa1, excluding the Pacontract as that contract was paid in full, the prices with the 20% discount are as follows: Mortar Repair (bricks in fireplace): $(original price $341.14) Chimney Seal Repair: $(original price $247.24) Flat – Blue Stone Walkway: $(original price $4451.00) Flat – Blue Stone Patio: $(original price $1650.00) Power Wash Deck: $.00(original price $360.00) Total price with 20% discount: $ We have paid the company $for projects in contract Pa1, again excluding Pabecause it was a separate contract and paid in full If the deck rail/stair extension project is removed from contract Pa1, the company must reimburse us $ This would not, however, relieve the company of their remaining contract obligations that have already been paid for Specifically: Complete Chimney Seal Repair Replace Front Walkway Broken Stone Repair Back Patio Grouting We, also, would like a resolution Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We NEVER selected a specific color of [redacted] materials to use for the deck rail/stair extension projectWe are currently reviewing options with our attorneyUntil further notice you are hereby notified that you should not enter onto our premises, nor should you send anyone from your company Sincerely, [redacted]

The incident regarding the work not being fully completed or finalized on [redacted] ** is for a variety of reasonsMy clients ***, and [redacted] are being taken care of and not forgottenThe main reason why the work wasn't completed on time was because of my employees not working accordingly with the schedule givenWith that I had to find other employees to come work to fix and finalize the work that my other employees started but didn't finalizeWith that I had to work the budget accordingly, unfortunately the budget was off and my clients are being unreasonable at this point; the price that was for the "original" as for the "final price" are completely off there was a mistake in our system and we don't know what caused this typo Being that it was our mistake and not the clients we honored the price that was written on the "final price" this caused the budget to be off by -$1,the "original" price should have been "$14,308.38" (when you add the jobs in Pa1) and not "$16,460.39" the discount should have been "$2,861.67" (20% Off all new clients) and not "$6,657" (we don't understand how this happened) The "Final price" should have been "$11,446.71" and not "$9,803.39" with that being said we understand that the client is always right so that's why I took the initiative of accepting a company loss and continuing with our promise given to the clientAfter this my clients wanted additional space in the walk way (width) so we had to write a separate contract for the additional work requestedThe Pacontract was for "$864.82" and this was specifically only to add an addition of 5-inches in each sideFor both contracts Pa& Pathe total original investment required was "12,311.53" They are still getting all that they were promised, unfortunately with my guys not doing what they needed to do, the budget being off, there being raining days (unable to work)I recently just got out of heart surgery, I went on 7/2/for surgery and have been in recovery ever since I have been and am going through a lot right now and my clients don't need excuses, and that's why I just want it done just as much as they doIts very upsetting for me to hear this especially coming from them since they are very nice people and are getting an amazing deal overall Please let me know how I can better be of service, Thank You!Sincerely, Daniel S [redacted] - Founder (Ext:***)James C [redacted] - VPOJon M [redacted] - President Today Tomorrow Done, LLC [redacted] www[redacted] .comToday Tomorrow Done, LLC Fairfield County's personal asset care specialists Individualized Specialists for all Interior or Exterior, Repair or Maintenance

*** *** * *** *** We are aware that you don't want any of our employees at your property which will be the case until we have permissionWith that we are here to provide you with the service and we do have the material nowTodd S*** one of our *** representatives went over to your house and had you choose and verify the color of the ***; which was a special orderAlso with the confusion that the whole deck was built of of *** because that's what was said, which it is not; only the top part (hand rail, and deck flooring is ***) the actual support beams, rails, and all over parts are notWe were and are willing to build a custom PVC rail to continue the look of your deck which was not properly built nor leveled from the geicoWe sincerely apologies for all the inconvenienceOnce you have spoken with your lawyers please let us know the final decision

We are going to install the deck extension as we agreed.  If [redacted] and [redacted] want to cancel the contract there is a cancellation fee, we don't want to go another route other than completing the work.  We are very upset with how the work wasn't completed at the time when should have been. [redacted] and [redacted] have every reason to be upset, all we can do is just get the work done which we will. I am still waiting for the Rope Swing [redacted] material which is the color choice that they confirmed with [redacted]). We are going to complete all the work. All of this will be taken care of ASAP. Once the special order arrives I have my guys ready to go. The day that the deck is being worked on, is the day that we finalize the work with the front walk way (minor crack in 1 blue stone) , removing the grout and filling in the gaps with compacted sand,  and sealing the exterior cap on the chimney.

We hired TTD to paint the trim on our home. The contract said that the work is guaranteed for 5 years. Within 4 years the trim started to peel significantly in several prominent places on the front of our home. We have tried repeated to contact this firm using the phone number listed in our contract and online. The numbers are no longer functioning numbers. We simply want them to honor the guarantee and take care of the problem.

Complaint: [redacted]
I am rejecting this response because:
We NEVER selected a specific color of [redacted] materials to use for the deck rail/stair extension project.
We are currently reviewing options with our attorney. Until further notice you are hereby notified that you should not enter onto our premises, nor should you send anyone from your company.
Sincerely,
[redacted]

The incident regarding the work not being fully completed or finalized on [redacted]  is for a variety of reasons. My clients [redacted], and [redacted] are being taken care of and not forgotten. The main reason why the work wasn't completed on time was because of my employees not working...

accordingly with the schedule given. With that I had to find other employees to come work to fix and finalize the work that my other employees started but didn't finalize. With that I had to work the budget accordingly,  unfortunately the budget was off and my clients are being unreasonable at this point; the price that was for the "original" as for the "final price" are completely off there was a mistake in our system and we don't know what caused this typo.  Being that it was our mistake and not the clients we honored the price that was written on the "final price"  this caused the budget to be off by -$1,643.32 the "original" price should have been "$14,308.38" (when you add the jobs in Pa1)  and not "$16,460.39"  the discount should have been "$2,861.67" (20% Off all new clients) and not "$6,657" (we don't understand how this happened) The "Final price" should have been "$11,446.71" and not "$9,803.39" with that being said we understand that the client is always right so that's why I took the initiative of accepting a company loss and continuing with our promise given to the client. After this my clients wanted additional space in the walk way (width) so we had to write a separate contract for the additional work requested. The Pa2 contract was for "$864.82" and this was specifically only to add an addition of 5-6 inches in each side. For both contracts Pa1 & Pa2 the total original  investment required was "12,311.53" They are still getting all that they were promised, unfortunately with my guys not doing what they needed to do, the budget being off, there being 5 raining days (unable to work). I recently just got out of heart surgery, I went on 7/2/15 for surgery and have been in recovery ever since.  I have been and am going through a lot right now and my clients don't need excuses, and that's why I just want it done just as much as they do. Its very upsetting for me to hear this especially coming from them since they are very nice people and are getting an amazing deal overall.  Please let me know how I can better be of service, Thank You!Sincerely, Daniel S[redacted] - Founder (Ext:[redacted])James C[redacted] - VPOJon M[redacted] - President Today Tomorrow Done, LLC[redacted]
[redacted]www.[redacted].comToday Tomorrow Done, LLC Fairfield County's personal asset care specialists Individualized Specialists for all Interior or Exterior, Repair or Maintenance

Complaint: [redacted]
I am rejecting this response because:
We expected the job to be done, professionally, at the price
agreed upon. We were told repeatedly that the work would be completed by the
scheduled date because enough time had been padded into the schedule to allow
for possible rain days. When that date passed we requested a revised schedule and,
to date, have not received one.  Beginning
June 15th, we have been told that the work that needed repair (front
walkway broken stone replacement, back stone patio grouting repair) and work
that needed completion (chimney capstone repair) would be done ASAP. On June 24th,
in a meeting with Daniel S[redacted] and his partner, Jon M[redacted], we were told that
these projects would be completed the next day. In addition, we were told that
outstanding projects not yet started would commence on June 26th or
June 29th at the very latest, specifically the deck rail/stair
extension. Again, NO ONE has shown up to do ANY work since this meeting with
Daniel and Jon. We expressed concern during this meeting because we were made
aware that Daniel was having surgery on July 2nd.  We were told that this would not affect
the schedule. It is now July 15th and we are still waiting.
 
The price of these projects is outside the realm of this
complaint. However, since the company has made a point of including this
information, we will address it from our viewpoint. With regard to the price of
these projects, we hired this company to do several projects with the agreement
that we would receive a 20% discount as first-time clients and if the projects
were bundled.
 
 On May 21st
we paid a deposit of $4046.00, a 55% deposit based on the discounted price
of $7356.39.  After reviewing the
specifications for each project we noticed that the deck rail/stair extension
did not mention [redacted]. Daniel said that the price reflected [redacted] material and
would revise the evaluation to reflect this, but the price was accurate.
On May 27th Daniel and Jon told us that they had
made a mistake in the price because the quote for the deck rail/stair extension
was for wood, not [redacted]. We had already signed the contract and made a deposit
and would not agree to an increase in the original quote of $2096.01 to $7265
for the deck rail/stair extension. Daniel agreed that it was their mistake,
asked if we would agree to a $2000 additional amount, and we did. In fact, the total
price increased from $7356.39 to $9803.39, a $2447 increase in price, not the
$2000 we had agreed to. We decided to accept the new price of $9803.39.
On June 4th we paid an additional deposit of
$1345.86 due to the increase in price for the deck rail/stair extension.
On June 5th we paid $864.82 to widen the
front walkway because it was too narrow. When the walkway was completed we
noticed this and Daniel told us that it was 3 ½ feet wide.  He then changed his story overnight and
said that it was 3 feet wide. In fact, it was less than 3 feet wide. We showed
Daniel and Jon a picture of our walker on the walkway to impress upon them the
inadequacy of the work that had been done.  We paid the additional amount even though the original work
was not to specifications because it was imperative that the work be corrected.
On June 16th we paid $2156.46 as partial
balance payment for work that had been completed. The power washing  (reduced price $288) and the fireplace
mortar repair (reduced priced $272.91) were completed on June 16th. In several
emails from Daniel on June 15th he indicated that the chimney
capstone would be completed when weather permitted. He also indicated that the
grouting for the front walkway and back patio would be completed on June 16th.
When Daniel and his crew came on June 16th we also mentioned (as
indicated in emails sent to the company) that the broken stone in the front
walkway still needed to be replaced. We were reluctant to pay him such a large
amount again, now totaling $8413.14, given that there was so much work that
needed to be completed, repaired, or not even begun. We did make the payment with
the understanding that the company would honor the contract.
 
We have been consistently misled with respect to the
timeline of work completion and want this resolved as soon as possible.
 
We are open to reducing the company’s commitment by removing
the deck rail/stair extension project, provided they reimburse us for the
monies we have paid in excess of the remaining projects. 
 
According to the final evaluation in contract Pa1, excluding
the Pa2 contract as that contract was paid in full, the prices with the 20%
discount are as follows:
 
Mortar Repair (bricks in fireplace):  $272.91 (original price $341.14)
Chimney Seal Repair: 
$197.79 (original price $247.24)
Flat – Blue Stone Walkway:  $3560.80 (original price $4451.00)
Flat – Blue Stone Patio:  $1320.00 (original price $1650.00)
Power Wash Deck: 
$288 .00(original price $360.00)
Total price with 20%
discount: $5629.50
 
We have paid the company $7548.32 for projects in contract Pa1, again excluding
Pa2 because it was a separate contract and paid in full.
 
If the deck rail/stair extension project is removed from
contract Pa1, the company must reimburse us $1918.82.
 
This would not, however, relieve the company of their
remaining contract obligations that have already been paid for.
 
Specifically:
1.    
Complete Chimney Seal Repair
2.    
Replace Front Walkway Broken Stone
3.    
Repair Back Patio Grouting
 
We, also, would like a resolution.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We NEVER selected a specific color of [redacted] materials to use for the deck rail/stair extension project.We are currently reviewing options with our attorney. Until further notice you are hereby notified that you should not enter onto our premises, nor should you send anyone from your company.
Sincerely,
[redacted] [redacted]