To Whom It May Concern:MrPlanat purchased his Vehicle Service Contract on 11/07/Mr [redacted] googled our services, and called in to purchase a service contract from the sellerA service contract exists to cover repairs that are needed caused by failures that occured prior to the sale of the contract, not to cover "pre-existing" conditionsThis claim was filed on 2/27/An inspector was sent on 3/1/The inspector determined that the cause of failure pre-dated the sale of the contract, and the contract was denied under the "Exclusions" section of the contractAn inspection report was generated and is on fileTherefore, this claim is not cover-able under the contract sold to Mr [redacted] Signed,CarGuard Administration, INC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The Original response to the claim from the company "This customer took the car prior to us being able to pay for the repair." -- Correct the repair shop released the vehicle in the anticipation of the paymentWhat are your expectations? I should have left my vehicle at the shop for nearly month, since you never sent the check to the repair shop"Upon investigation, as a customer service courtesy, we are reimbursing this customerA check will be disbursed tomorrow and mailed to his address." -- What "courtesy"The reimbursement of the approved claim is an obligation not a courtesyYou have failed to timely send a check directly to the shop Here some email correspondence:Me to Company: 01/11/ Could you please send the payment to the shop asap? Company to me: 01/11/The claim is with Accounting.......Do you have your vehicle? Or are you still waiting to pick it up? I checked with accounting and it is in line to be processed.Me to company:02/13/18We are yet to receive the paymentI was assured the check was mailed out last weekCould you please follow up on the paymentI believe the processing time is way overdueCompany to me:02/14/18:i will check on this today and so onup until today no check "We hope this resolves this customer's complaints" - The complaint will be resolved once the approved claim is going to be paidSo far no payments Regards, [redacted]
To Whom It May Concern (Revdex.com):CarGuard Administration, INC is an administrator of Vehicle Service ContractsThis means that a direct marketing seller or a dealership pays CarGuard a fee to administer claims on their behalf and be the party that is obligated to pay claims on the Service Contract FormCarGuard does not engage in marketing of any kind directly to consumersCarGuard currently has over entities, both dealerships and direct to consumer sellers, who sell service contractsWe have no way to know, based on the limited information provided, who actually initiated the call, however it was not CarGuard.We have sent out a mass e-mail to all of our sellers telling them to add the number and name on this complaint to their internal DNC Lists, however, CarGuard does not make the calls, is not liable for the calls, and therefore this complaint is not against CarGuardTo address eh allegation that the customer wasn't provided the seller's information, it is a violation of our CarGuard seller agreement for a seller to not disclose their identity and properly explain this relationshipWe are hereby requesting this complaint be closed out as "Information Only" because the entity in question that this complaint is about is not CarGuard AdministrationSigned, Elijah N***CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I did not google or solicit car guard they called me repeatedly attempting to sell me an extended warranty contractThe part that failed worked perfectly until the date of the failure it was well after the contract was entered into all the pre-conditions were metThey insured the car after days and or milesThe failed part a hydraulic strut would make the car undrivable during that period How could I Possibly drive miles without a hydraulic system where the car was to inches lower on the right-hand side than the left and making it impossible to drive and make turns without the wheels rubbing on the vehicles body The car was inspected prior to its sell by Mercedes Benz and there were absolutely no defective parts Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:Mr [redacted] purchased a Vehicle Service Contract from one of our sellers, [redacted] in Stuart FL on September 9th, On November 15th, 2016, Mr [redacted] took his vehicle into Webb Hyundai reporting engine issuesAfter sending an inspector out to the repair facility, it was determined that the engine oil was quarts low due to a lack of maintenancePer the terms and conditions of the service contract, the claim was deniedAfter receiving this complaint, we reached out to the seller, [redacted] and they agreed to issue the customer a full refund for all of the money they paid into the policy, which totaled $The customer stated they were satisfied with this resolutionA copy of the cancelled check from [redacted] to the customer is attached to this response Signed, [redacted] Chief Executive OfficerCarGuard Administration, INC
To Whom It May Concern:MrPlanat purchased his Vehicle Service Contract on 11/07/Mr [redacted] googled our services, and called in to purchase a service contract from the sellerA service contract exists to cover repairs that are needed caused by failures that occured prior to the sale of the contract, not to cover "pre-existing" conditionsThis claim was filed on 2/27/An inspector was sent on 3/1/The inspector determined that the cause of failure pre-dated the sale of the contract, and the contract was denied under the "Exclusions" section of the contractAn inspection report was generated and is on fileTherefore, this claim is not cover-able under the contract sold to Mr [redacted] Signed,CarGuard Administration, INC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The Original response to the claim from the company "This customer took the car prior to us being able to pay for the repair." -- Correct the repair shop released the vehicle in the anticipation of the paymentWhat are your expectations? I should have left my vehicle at the shop for nearly month, since you never sent the check to the repair shop"Upon investigation, as a customer service courtesy, we are reimbursing this customerA check will be disbursed tomorrow and mailed to his address." -- What "courtesy"The reimbursement of the approved claim is an obligation not a courtesyYou have failed to timely send a check directly to the shop Here some email correspondence:Me to Company: 01/11/ Could you please send the payment to the shop asap? Company to me: 01/11/The claim is with Accounting.......Do you have your vehicle? Or are you still waiting to pick it up? I checked with accounting and it is in line to be processed.Me to company:02/13/18We are yet to receive the paymentI was assured the check was mailed out last weekCould you please follow up on the paymentI believe the processing time is way overdueCompany to me:02/14/18:i will check on this today and so onup until today no check "We hope this resolves this customer's complaints" - The complaint will be resolved once the approved claim is going to be paidSo far no payments Regards, [redacted]
To Whom It May Concern (Revdex.com):CarGuard Administration, INC is an administrator of Vehicle Service ContractsThis means that a direct marketing seller or a dealership pays CarGuard a fee to administer claims on their behalf and be the party that is obligated to pay claims on the Service Contract FormCarGuard does not engage in marketing of any kind directly to consumersCarGuard currently has over entities, both dealerships and direct to consumer sellers, who sell service contractsWe have no way to know, based on the limited information provided, who actually initiated the call, however it was not CarGuard.We have sent out a mass e-mail to all of our sellers telling them to add the number and name on this complaint to their internal DNC Lists, however, CarGuard does not make the calls, is not liable for the calls, and therefore this complaint is not against CarGuardTo address eh allegation that the customer wasn't provided the seller's information, it is a violation of our CarGuard seller agreement for a seller to not disclose their identity and properly explain this relationshipWe are hereby requesting this complaint be closed out as "Information Only" because the entity in question that this complaint is about is not CarGuard AdministrationSigned, Elijah N***CEO
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I did not google or solicit car guard they called me repeatedly attempting to sell me an extended warranty contractThe part that failed worked perfectly until the date of the failure it was well after the contract was entered into all the pre-conditions were metThey insured the car after days and or milesThe failed part a hydraulic strut would make the car undrivable during that period How could I Possibly drive miles without a hydraulic system where the car was to inches lower on the right-hand side than the left and making it impossible to drive and make turns without the wheels rubbing on the vehicles body The car was inspected prior to its sell by Mercedes Benz and there were absolutely no defective parts Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To Whom It May Concern:Mr [redacted] purchased a Vehicle Service Contract from one of our sellers, [redacted] in Stuart FL on September 9th, On November 15th, 2016, Mr [redacted] took his vehicle into Webb Hyundai reporting engine issuesAfter sending an inspector out to the repair facility, it was determined that the engine oil was quarts low due to a lack of maintenancePer the terms and conditions of the service contract, the claim was deniedAfter receiving this complaint, we reached out to the seller, [redacted] and they agreed to issue the customer a full refund for all of the money they paid into the policy, which totaled $The customer stated they were satisfied with this resolutionA copy of the cancelled check from [redacted] to the customer is attached to this response Signed, [redacted] Chief Executive OfficerCarGuard Administration, INC