Tu Cows Inc.

Initial Business Response /* (1000, 5, 2014/12/15) */
On Friday, December 12th a supervisor contacted the customer via e-mail to apologize and get an address to reship the package toThe customer responded with the approved addressAn expedited reshipment of the package was sent on December 15th
We will verify with the customer that they received the new shipment once the tracking says it was delivered
Please feel free to contact us if there is anything else we can do to resolve this situation

We apologize for the inconvenience this has caused. We see that order *** was placed on Monday 12/19/at 6:50pm CST. Since the order was placed later in the day on Monday we processed and packed the order on Tuesday, and then the order picked up by *** on Wednesday 12/21/at
12:19pm. The order arrived in California on 12/24/2016. However, due to the holidays *** was not shipping orders on 12/24-12/26. Our shipping timeframe is 2-business days after order processing (you can locate our shipping policy online here: http://shop.mercola.com/pages/domestic-shipping) Due to the holidays those days are not considered business days (12/24-12/26). *** attempted delivery on 12/27/which would have been business day #3, but it was noted by *** that no one was available to receive delivery. We will be in contact with *** to see why only one attempt was made to deliver this order. We agree that sending the package to an access point that was closed until 1/5/is completely unacceptable. We would like to make this right for you since we do value your business and want to ensure your satisfaction. The order still remains at the access point it was delivered to. We have contacted *** and made note to deliver this to your home since it is hard for you to get to that access point. We have refunded you in full for this order. The refund number is ***. We again apologize for the delay in receiving this order and the inconvenience it has caused you.
Mercola Customer Service Management