Tub Glaze Reviews (%countItem)
Tub Glaze Rating
Address: 3439 Prairie SW, Grandville, Michigan, United States, 49418
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Address: 3439 Prairie SW, Grandville, Michigan, United States, 49418
Phone: |
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Web: |
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Add contact information for Tub Glaze
Spent $450 to reglaze 2 sinks (more than original quoted amount) & our sinks look like crap! The workmanship is not quality. Asked for refund.
Spent $450 to reglaze two sinks (more than original quoted amount) & our sinks look like crap! The workmanship is not quality (looks like a seven year old painted sinks with wrong color) & the sinks started to crack almost immediately!!
After contacting *** he agreed to return but after weeks of trying to get someone to our home (we had two appointments they did not keep) I had another company assess. They said they cannot be repaired & would have to be replaced.
I called Harvey & told him I wanted full refund & he explained there is "no warranty" as the sinks will crack again when exposed to hot or cold water. I do recall being told there is "no warranty" which is confusing since it should be stated as "no guarantee" since they do offer to return (at their convenience of course) but I would never have invested $450 if the sinks could not be exposed to hot/cold water.
Not a happy customer & will continue to seek refund even if I have to do so in small claims court.
Full refund of $450 paid
I'm really sorry that we cannot please every customer. I go to a lot of extent to explain limitations and everything thoroughly, and then my workers do. In this situation, we explained that it was more expensive than it was probably worth. Also, this is probably not the best application, and may not work because of what they wanted us to do. But the customer was anxious that we help her, and they were selling their house, and wanted the sink to look better. When my worker got there, he also explained to the customer the same thing. He showed her "No warranty" was written on the invoice, and he put stars on both sides of those words to emphasize. The customer still insisted. We did the work. They were satisfied. Since, she sold her house. And then the repair broke down soon, as we told her it may do. She called & wanted us to come back. We tried to set it up, but she didn't return
messages. Finally she called back and said that a friend had told her that it couldn't be fixed, so she wanted her money back. We reminded her of the things that were said, both on the phone and when the worker was there, about there being No warranty. She didn't want to discuss any of those things. She only wanted to argue that she wanted her money back. We want to emphasize again that we told her it was not a good idea, and may not work or hold up, in that situation. I'm very sorry that we can't help everybody!
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never told that hot or cold water will make sink crack again. I AGREE that it is not the best application and should have been told that in advance of spending $450!! I was also not home when repair was completed, in fact I was out of the country. I did return phone calls and had appointment set up for their return twice and they did not show. I got a phone call after the arrival window both times that they had to cancel. I would like a full refund.