Initial Business Response / [redacted] (1000, 10, 2016/01/28) */ That is not true when I spoke with [redacted] I told her it looked as though the key had been picked up. After throwing a tantrum & calling me a few choice words after professing she was a Christian nurse,she said she had cancelled our service to... come & make a key to the same vehicle she purchased our product for. I then said that is probably where the confusion is let me check with my suppliers and see if had even been ordered and by all means if it didn't we will gladly give a full refund. I checked with all my suppliers and the credit card report and a refund had never been given. I called her back that same day and told her to stop by and we will refund the $115.38 back on her card. At that point she told me I owed her and apology by the way she was treated. I told her I will not apologize for looking after my business. At no time did I speak bad to her I was simply trying to figure out what had gone wrong so we could fix it. In closing I did return her call the same day and told her to stop by and we will refund her credit card the full amount. Why she is claiming I will not refund is beyond me. She has yet to stop by and get the refund that has been offered to her. Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business owner's response is in whole his "spin" on the actual interaction between business and customer. My co-worker was with me when conversations took place, and it was by her advice and my husband's to NOT go back into this business establishment even to get a credit. I should not have to endure the condescending nature and verbal abuse from a business owner in which I had trusted my business with. It was insinuated that I was a thief and being dishonest and was grouped in with "all the customers trying to rip me off" by the owner. It is true that I did cancel part of my services. There were TWO transactions: one of which to have someone come to my home to program a key and I was to pay him onsite when he arrived. The other separate transaction was for the special order key fob that I never got. They failed to order the key, but when I called, the business told me I came in and got it, because they could not find it. I assured them this was not the case, it was insisted that I DID come get it, and insinuated that I was lying. My first communication was with Justin at this business. He was very friendly and assured me he would look into it and have the owner call me the next day. Two days later I called back, and spoke with the owner. He was very rude the first and second conversation. On the third and final call he admitted they never ordered the key and to come in and they would give a credit. After being treated like a liar and a thief, I did feel as though an apology was in order and I told the owner this. I do NOT believe in treating anyone this way and I was undoubtedly treated unjustly. at that point I was told "Lady, if you think for one MINUTE I'm going to apologize to you for taking care of my business, you got another thing coming!" my reply to him was "Sir, you take care of your customers and your business will take care of itself" and hung up. My co-worker was adamant about not going into this business and said "that guy has got some serious problems...don't go in there and if you do, don't go alone." And to clear one thing up for certain, I did not call this man ANY negative names or have any choice words. I was at work and conducted myself in a very professional manner. I did tell the man I am a Christian woman, because I am and I would never try to cheat someone out of money or purposely do wrong by them. After saying that, he laughed. I will never do business with this company again or will I recommend anyone to. No one should have to be treated in the manner I was, not even a "bad" customer. I would like a cashier's check or money order sent to H. C. [redacted] , Wheeler Bldng. Ste. 730, S. National, Springfield, MO XXXXX, so I do not have to go in an be forced to interact with this man. Final Business Response / [redacted] (4000, 18, 2016/02/08) */ If [redacted] does not feel comfortable coming in to the shop she is welcome to call with the cc number and we will refund it back to the card it was purchased with.
Initial Business Response /* (1000, 10, 2016/01/28) */
That is not true when I spoke with [redacted] I told her it looked as though the key had been picked up. After throwing a tantrum & calling me a few choice words after professing she was a Christian nurse,she said she had cancelled our service to...
come & make a key to the same vehicle she purchased our product for. I then said that is probably where the confusion is let me check with my suppliers and see if had even been ordered and by all means if it didn't we will gladly give a full refund. I checked with all my suppliers and the credit card report and a refund had never been given. I called her back that same day and told her to stop by and we will refund the $115.38
back on her card. At that point she told me I owed her and apology by the way she was treated. I told her I will not apologize for looking after my business. At no time did I speak bad to her I was simply trying to figure out what had gone wrong so we could fix it. In closing I did return her call the same day and told her to stop by and we will refund her credit card the full amount. Why she is claiming I will not refund is beyond me. She has yet to stop by and get the refund that has been offered to her.
Initial Consumer Rebuttal /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business owner's response is in whole his "spin" on the actual interaction between business and customer. My co-worker was with me when conversations took place, and it was by her advice and my husband's to NOT go back into this business establishment even to get a credit. I should not have to endure the condescending nature and verbal abuse from a business owner in which I had trusted my business with. It was insinuated that I was a thief and being dishonest and was grouped in with "all the customers trying to rip me off" by the owner. It is true that I did cancel part of my services. There were TWO transactions: one of which to have someone come to my home to program a key and I was to pay him onsite when he arrived. The other separate transaction was for the special order key fob that I never got. They failed to order the key, but when I called, the business told me I came in and got it, because they could not find it. I assured them this was not the case, it was insisted that I DID come get it, and insinuated that I was lying. My first communication was with Justin at this business. He was very friendly and assured me he would look into it and have the owner call me the next day. Two days later I called back, and spoke with the owner. He was very rude the first and second conversation. On the third and final call he admitted they never ordered the key and to come in and they would give a credit. After being treated like a liar and a thief, I did feel as though an apology was in order and I told the owner this. I do NOT believe in treating anyone this way and I was undoubtedly treated unjustly. at that point I was told "Lady, if you think for one MINUTE I'm going to apologize to you for taking care of my business, you got another thing coming!" my reply to him was "Sir, you take care of your customers and your business will take care of itself" and hung up. My co-worker was adamant about not going into this business and said "that guy has got some serious problems...don't go in there and if you do, don't go alone." And to clear one thing up for certain, I did not call this man ANY negative names or have any choice words. I was at work and conducted myself in a very professional manner. I did tell the man I am a Christian woman, because I am and I would never try to cheat someone out of money or purposely do wrong by them. After saying that, he laughed. I will never do business with this company again or will I recommend anyone to. No one should have to be treated in the manner I was, not even a "bad" customer. I would like a cashier's check or money order sent to H. C. [redacted], Wheeler Bldng. Ste. 730, S. National, Springfield, MO XXXXX, so I do not have to go in an be forced to interact with this man.
Final Business Response /* (4000, 18, 2016/02/08) */
If [redacted] does not feel comfortable coming in to the shop she is welcome to call with the cc number and we will refund it back to the card it was purchased with.
Initial Business Response / [redacted] (1000, 10, 2016/01/28) */ That is not true when I spoke with [redacted] I told her it looked as though the key had been picked up. After throwing a tantrum & calling me a few choice words after professing she was a Christian nurse,she said she had cancelled our service to... come & make a key to the same vehicle she purchased our product for. I then said that is probably where the confusion is let me check with my suppliers and see if had even been ordered and by all means if it didn't we will gladly give a full refund. I checked with all my suppliers and the credit card report and a refund had never been given. I called her back that same day and told her to stop by and we will refund the $115.38 back on her card. At that point she told me I owed her and apology by the way she was treated. I told her I will not apologize for looking after my business. At no time did I speak bad to her I was simply trying to figure out what had gone wrong so we could fix it. In closing I did return her call the same day and told her to stop by and we will refund her credit card the full amount. Why she is claiming I will not refund is beyond me. She has yet to stop by and get the refund that has been offered to her. Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business owner's response is in whole his "spin" on the actual interaction between business and customer. My co-worker was with me when conversations took place, and it was by her advice and my husband's to NOT go back into this business establishment even to get a credit. I should not have to endure the condescending nature and verbal abuse from a business owner in which I had trusted my business with. It was insinuated that I was a thief and being dishonest and was grouped in with "all the customers trying to rip me off" by the owner. It is true that I did cancel part of my services. There were TWO transactions: one of which to have someone come to my home to program a key and I was to pay him onsite when he arrived. The other separate transaction was for the special order key fob that I never got. They failed to order the key, but when I called, the business told me I came in and got it, because they could not find it. I assured them this was not the case, it was insisted that I DID come get it, and insinuated that I was lying. My first communication was with Justin at this business. He was very friendly and assured me he would look into it and have the owner call me the next day. Two days later I called back, and spoke with the owner. He was very rude the first and second conversation. On the third and final call he admitted they never ordered the key and to come in and they would give a credit. After being treated like a liar and a thief, I did feel as though an apology was in order and I told the owner this. I do NOT believe in treating anyone this way and I was undoubtedly treated unjustly. at that point I was told "Lady, if you think for one MINUTE I'm going to apologize to you for taking care of my business, you got another thing coming!" my reply to him was "Sir, you take care of your customers and your business will take care of itself" and hung up. My co-worker was adamant about not going into this business and said "that guy has got some serious problems...don't go in there and if you do, don't go alone." And to clear one thing up for certain, I did not call this man ANY negative names or have any choice words. I was at work and conducted myself in a very professional manner. I did tell the man I am a Christian woman, because I am and I would never try to cheat someone out of money or purposely do wrong by them. After saying that, he laughed. I will never do business with this company again or will I recommend anyone to. No one should have to be treated in the manner I was, not even a "bad" customer. I would like a cashier's check or money order sent to H. C. [redacted] , Wheeler Bldng. Ste. 730, S. National, Springfield, MO XXXXX, so I do not have to go in an be forced to interact with this man. Final Business Response / [redacted] (4000, 18, 2016/02/08) */ If [redacted] does not feel comfortable coming in to the shop she is welcome to call with the cc number and we will refund it back to the card it was purchased with.
Initial Business Response /* (1000, 10, 2016/01/28) */
That is not true when I spoke with [redacted] I told her it looked as though the key had been picked up. After throwing a tantrum & calling me a few choice words after professing she was a Christian nurse,she said she had cancelled our service to...
come & make a key to the same vehicle she purchased our product for. I then said that is probably where the confusion is let me check with my suppliers and see if had even been ordered and by all means if it didn't we will gladly give a full refund. I checked with all my suppliers and the credit card report and a refund had never been given. I called her back that same day and told her to stop by and we will refund the $115.38
back on her card. At that point she told me I owed her and apology by the way she was treated. I told her I will not apologize for looking after my business. At no time did I speak bad to her I was simply trying to figure out what had gone wrong so we could fix it. In closing I did return her call the same day and told her to stop by and we will refund her credit card the full amount. Why she is claiming I will not refund is beyond me. She has yet to stop by and get the refund that has been offered to her.
Initial Consumer Rebuttal /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business owner's response is in whole his "spin" on the actual interaction between business and customer. My co-worker was with me when conversations took place, and it was by her advice and my husband's to NOT go back into this business establishment even to get a credit. I should not have to endure the condescending nature and verbal abuse from a business owner in which I had trusted my business with. It was insinuated that I was a thief and being dishonest and was grouped in with "all the customers trying to rip me off" by the owner. It is true that I did cancel part of my services. There were TWO transactions: one of which to have someone come to my home to program a key and I was to pay him onsite when he arrived. The other separate transaction was for the special order key fob that I never got. They failed to order the key, but when I called, the business told me I came in and got it, because they could not find it. I assured them this was not the case, it was insisted that I DID come get it, and insinuated that I was lying. My first communication was with Justin at this business. He was very friendly and assured me he would look into it and have the owner call me the next day. Two days later I called back, and spoke with the owner. He was very rude the first and second conversation. On the third and final call he admitted they never ordered the key and to come in and they would give a credit. After being treated like a liar and a thief, I did feel as though an apology was in order and I told the owner this. I do NOT believe in treating anyone this way and I was undoubtedly treated unjustly. at that point I was told "Lady, if you think for one MINUTE I'm going to apologize to you for taking care of my business, you got another thing coming!" my reply to him was "Sir, you take care of your customers and your business will take care of itself" and hung up. My co-worker was adamant about not going into this business and said "that guy has got some serious problems...don't go in there and if you do, don't go alone." And to clear one thing up for certain, I did not call this man ANY negative names or have any choice words. I was at work and conducted myself in a very professional manner. I did tell the man I am a Christian woman, because I am and I would never try to cheat someone out of money or purposely do wrong by them. After saying that, he laughed. I will never do business with this company again or will I recommend anyone to. No one should have to be treated in the manner I was, not even a "bad" customer. I would like a cashier's check or money order sent to H. C. [redacted], Wheeler Bldng. Ste. 730, S. National, Springfield, MO XXXXX, so I do not have to go in an be forced to interact with this man.
Final Business Response /* (4000, 18, 2016/02/08) */
If [redacted] does not feel comfortable coming in to the shop she is welcome to call with the cc number and we will refund it back to the card it was purchased with.