Tucker's Truck Driving Academy

Below is the response for the complaint that [redacted] placed against our academyI will remain professional in this matterBut, I have feelings about this person that I won't disclose at this timeI have been in the business of trucking for over yearsThis person complaint was completely falseHis statements given to you were completely incorrectOut of over students graduated from our academy, we have never had any complaintsI am quite surprised at this candidates complaintWe bent over backwards to assist him to obtain his Class A CDLWhen this student was enrolled into our class, we agreed to pick him up from his hotel and bring him to the class and return him to his hotel every day until his class was completedHe understood that the hotel costs was at his expenseWe did not charge him for any transportation costsWhen he was in class, he fell asleep while classes were being taughtHe did that for daysI have other students in that class that were witness to thatHe had his permit alreadyHe gained his permit from another state ( UTAH ) and changed it over to WisconsinWhile I was picking him up in the mornings to take him to class, he told me his whole life storyHe changed his last name because of ( so he says ) people were taking his identity, stealing his wallet from his carHe says his last name was HollowayI went along with his story.I tried to instruct him with the State of Wisconsin's CMV booklet dated May along with logging and other materials pertaining to the trucking industryHe was reading material on the Internet and told me that I was wrong on what I was instructingI asked him to stop reading that material because it is a broad view of the entire United StatesIt does not concentrate on WisconsinHe refused to stop reading itHe felt that he knew everything about the trucking industryAs for his issue with HIVWe never knew he had HIV until he told usHIPPA laws prevent us from asking any questions about his health issuesHe never disclosed this information to Workforce Development nor our health care provider which performs the drug screens and DOT physicalsWhen I picked him up for class on the 20th of October, he was sneezing and coughingI asked him, "Are you catching a cold?"He said "Maybe"I said to him, "You can't get sick because we are in a closed environment with the truckLast year, a student had a cold and it took out the entire class including meSo, I said to him, I have some Lysol and hand sanitizer which I always keep on hand to try to protect myself and the class from catching any virusHe took offense to thatI asked him "Why?" He never responded until after the class had endedThat's when he told me I did that to him because I was aware that he was HIV positiveFrankly, I was flabbergasted as I had no knowledge of his medical history as he provided his Fed Med card from a different stateHe also provided us with a recent negative drug screen, so we were unaware of his status.As far as his performance in class, he did not perform his pre-trip inspections properly, he could not back up and his turns were not accurateHe hit curbs and caused damage to the left front steer tire on the tractor in which I have to pay forAs far as his statement that I would like to take some students out and shoot them in the head????? Again, I am flabbergastedNone of my students nor myself would ever make a statement as suchIt would not be tolerated in our Academy per our catalogA statement of that nature would be immediate terms for dismissal and would be discriminatory and inflammatory.In my opinion, this candidate should not be reimbursed for anythingHe completed two weeks and two days of classPer our policy, after hours, there would be no refundAlso, this candidate hotel room and board was at his expenseThe WIA program that he came thru , did not provide for any room and board, only tuitionAlso, transportation was not includedI went the extra mile for this candidate by picking him up daily, which I didn't have to doHe is out to take advantage of anyone and anything he can.I have never caused any of my students to issue complaints concerning our academy and the instructionI have years of experience in the field and of those years has been with a major trucking firmI know how to work with peopleI know how to instruct peopleBut, if someone has an agenda of deceit, I can't be responsible for thatI do have another student that saw everything that took placeHe will tell you the same thing I'm saying nowIf you wish, I'll provide his name and numberYou can hear it from himI try my best to instruct everyone that comes to TTDA, LLCthe best way I can with respect and knowledgeWe don't disrespect nor discriminate against anyone.None of our students have ever had any complaints as to the way they were instructed or treated in our class and I am saddened that this gentleman felt as if he had an issue with our Academy.Sincerely, [redacted] Academy Instructor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Below is the response for the complaint that [redacted] placed against our academy. I will remain professional in this matter. But, I have feelings about this person that I won't disclose at this time. I have been in the business of trucking for over 20 years. This person complaint was completely...

false. His statements given to you were completely incorrect. Out of over 150 students graduated from our academy, we have never had any complaints. I am quite surprised at this candidates complaint. We bent over backwards to assist him to obtain his Class A CDL. When this student was enrolled into our class, we agreed to pick him up from his hotel and bring him to the class and return him to his hotel every day until his class was completed. He understood that the hotel costs was at his expense. We did not charge him for any transportation costs. When he was in class, he fell asleep while classes were being taught. He did that for 5 days. I have other students in that class that were witness to that. He had his permit already. He gained his permit from another state ( UTAH ) and changed it over to Wisconsin. While I was picking him up in the mornings to take him to class, he told me his whole life story. He changed his last name because of ( so he says ) people were taking his identity, stealing his wallet from his car. He says his last name was Holloway. I went along with his story.I tried to instruct him with the State of Wisconsin's CMV booklet dated May 2015 along with logging and other materials pertaining to the trucking industry. He was reading material on the Internet and told me that I was wrong on what I was instructing. I asked him to stop reading that material because it is a broad view of the entire United States. It does not concentrate on Wisconsin. He refused to stop reading it. He felt that he knew everything about the trucking industry. As for his issue with HIV. We never knew he had HIV until he told us. HIPPA laws prevent us from asking any questions about his health issues. He never disclosed this information to Workforce Development nor our health care provider which performs the drug screens and DOT physicals. When I picked him up for class on the 20th of October, he was sneezing and coughing. I asked him, "Are you catching a cold?". He said "Maybe". I said to him, "You can't get sick because we are in a closed environment with the truck. Last year, a student had a cold and it took out the entire class including me. So, I said to him, I have some Lysol and hand sanitizer which I always keep on hand to try to protect myself and the class from catching any virus.. He took offense to that. I asked him "Why?" He never responded until after the class had ended. That's when he told me I did that to him because I was aware that he was HIV positive. Frankly, I was flabbergasted as I had no knowledge of his medical history as he provided his Fed Med card from a different state. He also provided us with a recent negative drug screen, so we were unaware of his status.As far as his performance in class, he did not perform his pre-trip inspections properly, he could not back up and his turns were not accurate. He hit curbs and caused damage to the left front steer tire on the tractor in which I have to pay for. As far as his statement that I would like to take some students out and shoot them in the head????? Again, I am flabbergasted. None of my students nor myself would ever make a statement as such. It would not be tolerated in our Academy per our catalog. A statement of that nature would be immediate terms for dismissal and would be discriminatory and inflammatory.In my opinion, this candidate should not be reimbursed for anything. He completed two weeks and two days of class. Per our policy, after 84 hours, there would be no refund. Also, this candidate hotel room and board was at his expense. The WIA program that he came thru , did not provide for any room and board, only tuition. Also, transportation was not included. I went the extra mile for this candidate by picking him up daily, which I didn't have to do. He is out to take advantage of anyone and anything he can.I have never caused any of my students to issue complaints concerning our academy and the instruction.. I have 20 years of experience in the field and 18 of those years has been with a major trucking firm. I know how to work with people. I know how to instruct people. But, if someone has an agenda of deceit, I can't be responsible for that. I do have another student that saw everything that took place. He will tell you the same thing I'm saying now. If you wish, I'll provide his name and number. You can hear it from him. I try my best to instruct everyone that comes to TTDA, LLC. the best way I can with respect and knowledge. We don't disrespect nor discriminate against anyone.None of our students have ever had any complaints as to the way they were instructed or treated in our class and I am saddened that this gentleman felt as if he had an issue with our Academy.Sincerely,[redacted]Academy Instructor