Tuf - Enuff Auto and Marine Performance

Customer dropped his vehicle off on...

5/10/2016.  It was completed and picked up on 5/23/2016.  No complaints at this time from customer. He the called us on 5/25/2016 informing us that he would like the clutch pedal adjusted "more to his liking", than the factory setting that it left our shop with. He made an appointment at that time to have his clutch adjusted on 5/29/2016. We subsequently adjusted his clutch according to his preferences on that date while he waited.There was no other discussion or complaints at that time.  We have had no further contact from him until we received the Revdex.com complaint letter dated 7/22/16.  We contacted him to resolve this new matter on 7/26/16 to set up an appointment. We then talked at our shop on 7/28/16 with his wife, and a mechanic friend that had previously worked on his vehicle. At that time he admitted that he had never ordered, had been invoiced, or paid for the disputed spark plugs. We agreed to talk further on 8/1/16 as he had a pressing appointment to get to. Before leaving he and his mechanic agreed that perhaps some of his other complaints were unfounded. During further discussion with customer and his wife on 8/1/16, he agreed that a reimbursement of $125 would be satisfactory in resolving this issue. We then issued him a business check [redacted] in the amount of $125. He then initialed and signed the agreement that he was satisfied.See attachmentIf any further information or clarification is needed please do not hesitate to contact me directly at [redacted].RegardsTimothy J[redacted]OwnerTuf-Enuf Auto and Marine Performance[redacted]

we did settle on 125,00 but it was with great reluctance and hesitation, we did meet with tuff enuff on there property 2 times but the meetings where getting ;more and more hostile. I greatly disagree with times statement that our previous mechanic with on the fence.  I truly belive tuff enuff is a company that is not honest, and I will not return to them for business nor will I recommend them to anyone. My receipts  do not add up the what they actually charged me, I dropped my care off and gave them 500.00  3 days later travis called me wanting 800.oo more,  I gave him 1000,00 he called me add said he wanted to paint the shorud and gasket cover at that time I ask him how much are you charging me for this, he replied 2,800,00,  I replied go ahead with the work. I was called into the shop to look at his progress, and look at the real  main seal, after that tever 1 week later told me to come pick up my care.I then gave him the 2,8.00.00. when I picked my car up it was outside the gate, and I complained about the clutch. he adjusted the cluth and I drove the car home. next day there was oil all on my garage floor.  I called him, he said bring car in. he looked car he could not find  oil leak and at that time I told him about my parts that had been switched. clamps missing off my care, and used a rubber seal on  the main seal, and that why my car is still leaking that's why I will not return my car to him, he has lied about the work and his invoice does not match up with the work that was done. he made up work on invoice that was not done.