Tuf Trucks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The company never called me this week as they claim to have done I have not received any type of verbal or written guarantee that the warranty cancelation was sent to the lender and how much it was They did nothing to resolve the cost of my having to replace the rims due to the faulty rim that was originally on the truck I purchased causing the studs that kept breaking off

I am writing in response to the complaint from *** ***It is the policy of Tiffany Transportationto refund funds in th same way they were receivedMr***'s deposit was in the form of twodifferent credit cards In the amount of $each, dated 10/06/2017.On October 12, Mr***
requested a credit for his depositAt that time Mr*** was only ableto provide the full Credit Card# (which is necessary to process a refund) ending In ***As you can seeby attached documetation the credit was immediately processedWe do not keep full credit cardnumbers on file for securlty reasons.Mr*** was asked to provide the full card number for card ending in ***On October 17, when hefinally called with tha information, the credit was immediately processed per attached documentation.Sincerely,Michael ** ***Operations Manager

We apologize you experienced this issue and have done everything in our power to try and reconcile the situation. We also apologize that your salesman is trying to stir the pot - this particular employee has been terminated for misconduct and has gone out of his way to try and sabotage us to...

previous customers, but what he is alleging is not true. We have been in business for over 50 years and go out of our way to ensure vehicles are 100% when they leave the shop. We would never purposely ignore a broken or unsafe wheel during reconditioning. Your warranty cancellation has been processed and the lending institution will receive the refund amount we discussed this week. If you have any additional questions, requests or concerns please contact me directly at [redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The company never called me this week as they claim to have done.  I have not received any type of verbal or written guarantee that the warranty cancelation was sent to the lender and how much it was.  They did nothing to resolve the cost of my having to replace the rims due to the faulty rim that was originally on the truck I purchased causing the studs that kept breaking off.