Tufesa USA

Don't know what happened to ac but I was sweating up a storm unconforbul no where to put your drink hard to charge your phone unhappy worst ridr in my life

I reserved 3 tickets for a departure wAs not able to board. But I was still charged for tickets! It none of tufesa websites do they state a policy of non cancelation or refunds! But it any case if we did not board why did I get charged? When you dont post Nothing about policies on your sites

Hello Revdex.com.

We have a report that indicates that our office did call and inform [redacted] of the possibilty that our bus schedule may be cancelled .

At 11:00 am we also advised [redacted] the option of getting her refund through the commissioned agentand looking...

another form of transportation in case that our bus would eventually be cancelled.

We have noted that [redacted] verbally opted to get her refund .

At 4:00 pm that afternoon our bus did continue on with its travel plan but [redacted] had allready opted not to wait and ask for a refund .

Our staff went though negotiations with [redacted] shortly after this incident .

This case was settle in Good Faith with [redacted] on the 28th of May.

Attached you will find that a money order for $150.00 that we sent to [redacted] as she agreed upon .

The Commissioned Agent that sold her the ticket,[redacted], also refunded her the price of the ticket .

We regret the fact that we were unable to provide the service for her and sincerely apologize for the bad experience .

Thank You .

?

Good AfternoonRevdex.com and [redacted] .

My staff out of California has been trying to contact you by phone but have not received a returned call .

We would be glad to to help you with this situation .

The best way to contact me is to email me at

href="mailto:[redacted]">[redacted] and [redacted]

I would like to relay this information to you so that we may followup on any lost luggage claim .

We will need to see your portion of the luggage tag from the luggage that was lost .  

This tag is given to you while loading your luggage upon boarding and has a number which will help identify your luggage.

We will also need to see your portion of you travel ticket .

I would also like to point out that we TUFESA are only responsible for a maximum of $250 per luggage peice .

This is also stated on the back side of your travel ticket .

We would be more that happy to help you with this situation via email, or you could call our corporate offices at ###-###-#### and ask for [redacted] or [redacted] .

Meanwhile will try again to call you and email you . Look forward to your response .

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Hello Revdex.com.

We have a report that indicates that our office did call and inform [redacted] of the possibilty that our bus schedule may be cancelled .

At 11:00 am we also advised [redacted] the option of getting her refund through the commissioned agentand looking...

another form of transportation in case that our bus would eventually be cancelled.

We have noted that [redacted] verbally opted to get her refund .

At 4:00 pm that afternoon our bus did continue on with its travel plan but [redacted] had allready opted not to wait and ask for a refund .

Our staff went though negotiations with [redacted] shortly after this incident .

This case was settle in Good Faith with [redacted] on the 28th of May.

Attached you will find that a money order for $150.00 that we sent to [redacted] as she agreed upon .

The Commissioned Agent that sold her the ticket,[redacted], also refunded her the price of the ticket .

We regret the fact that we were unable to provide the service for her and sincerely apologize for the bad experience .

Thank You .

?

Review: On Wednesday April 16th I was schedule to take the bus from San Diego departing at 12:20 to Las Vegas. I arrived to the pick up location around 11:00 am. The bus still had not arrived at 12:20. I called the number listed on my ticket 855-384-7646 at 12:14.

During this call, I was told the bus was delayed 2 hours, but that it would be coming to the pickup location.

I called the same number again at 1:18.

I was told the bus would arrive between 1:40-2:00.

I called the same number again at 1:57

I was told the bus was in Tijuana. I was told they had trouble at the boarder and it would be several more hours. This was the first indication I heard that the bus would not be arriving. As I tried to secure other travel plans to Las Vegas, I continued to call the number listed on my ticket. The bus remained stuck at the border. I was told it would not be coming to San Diego on the 16th at 1:57.

Because I did not find out that the bus was severely delayed until 2 pm, I was not able to secure other bus travel arrangements. I was forced to rent a car to reach my destination on time. This car rental cost me over $300 and a lot of un-due stress.Desired Settlement: I expect payment for the rental car, gas, and taxis I was forced to take because the bus failed to show up. Had your operators been honest and upfront with me when I called the first time, I would have been able to secure other, less expensive, travel arrangements.

Business

Response:

Hello Revdex.com.

We have a report that indicates that our office did call and inform [redacted] of the possibilty that our bus schedule may be cancelled .

At 11:00 am we also advised [redacted] the option of getting her refund through the commissioned agentand looking another form of transportation in case that our bus would eventually be cancelled.

We have noted that [redacted] verbally opted to get her refund .

At 4:00 pm that afternoon our bus did continue on with its travel plan but [redacted] had allready opted not to wait and ask for a refund .

Our staff went though negotiations with [redacted] shortly after this incident .

This case was settle in Good Faith with [redacted] on the 28th of May.

Attached you will find that a money order for $150.00 that we sent to [redacted] as she agreed upon .

The Commissioned Agent that sold her the ticket,[redacted], also refunded her the price of the ticket .

We regret the fact that we were unable to provide the service for her and sincerely apologize for the bad experience .

Thank You .

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My 84-year old mother took a trip from [redacted] to [redacted]. The A/C was not on at all. Temperature in [redacted] was 92. [redacted] the halfway point was 102, and in [redacted] in was 93. The passengers asked the driver to turn on the A/C, later yelled at him to turn it on. He just ignored them. For 3 hours the passengers roasted aboard.
The bus ran an hour late.
When my mother boarded she asked the driver where she should sit. He told her to take seat 20. My mother asked why so far back? Being elderly with a walking difficulty, she likes to sit upfront. Lots of empty seats in front. His reply: "That's where the old people sit".

Review: On 11/27/2013 I used their bus services to travel from San Jose California to Indio California, in bus #[redacted]

when I arrived to Indio one of my suitcase has lost. I been contacting them but not answer.

Its not fair the they take advance of an old women to abuse her.Desired Settlement: In my suitcase I had my savings of $3,000 dollars and personal clothing

Business

Response:

Good AfternoonRevdex.com and [redacted] .

My staff out of California has been trying to contact you by phone but have not received a returned call .

We would be glad to to help you with this situation .

The best way to contact me is to email me at [redacted] and [redacted]

I would like to relay this information to you so that we may followup on any lost luggage claim .

We will need to see your portion of the luggage tag from the luggage that was lost .

This tag is given to you while loading your luggage upon boarding and has a number which will help identify your luggage.

We will also need to see your portion of you travel ticket .

I would also like to point out that we TUFESA are only responsible for a maximum of $250 per luggage peice .

This is also stated on the back side of your travel ticket .

We would be more that happy to help you with this situation via email, or you could call our corporate offices at ###-###-#### and ask for [redacted] or [redacted] .

Meanwhile will try again to call you and email you . Look forward to your response .

I needed a bus from [redacted] to [redacted]. I found this company on [redacted] The price was great for the distance. The busses seem to be newer in great condition. Maybe they got new ones since the last negative review as the air conditioning also was on the entire time where I was a little cold unless I had a jacket. I transferred to a new bus in [redacted] where they currently have it off. They have personal ceiling air and lights.
The busses are comfortable though I have not driven with other companies to compare with. They have outlets for electrical devices. The company seems to be originated from [redacted] as all I have seen speak Spanish though I do not. This has not been a problem for me. Customer service was helpful over the phone.
The only confusing thing I encountered was trying to find the pickup location at [redacted]. The address stated was correct there is just two tour bus loading zones on two different streets so it confused me. I just waited at the corner until I saw the bus arrive. It turned out to be the road next to the park not the parking lot.
The drivers are very friendly. I would definitely ride through this company again. The office buildings may not be fancy but that shouldn't matter anyways as I wanted an affordable bus ride home.
The first bus had movies playing the whole time. Some were In English with spanish subtitles the last one that played was only in spanish. The second bus it was off but they probably would of turned it on if I asked but it was a ride from 8 pm to 4 am so I was glad it was off so I could sleep.
So yes its a great company but if people prefer luxury probably should just ride a plane.

I chose Tufesa because it was my cheapest option. The driver was rude initially and the bus was full of [redacted] speaking[redacted]. Gave me dirty looks and were rude. Will never travel with them again.

Tufesa Bus Lines did on Outstanding job over this last weekend. Not only are the busses clean among many other upgrades the customer service is A+++. Outstanding, bus drivers, dispatchers and customer service! I can't tell you how impressed I am! Thank you.

-- Called to determine if we could bring small dog along in carrier used to carry dog in airplane cabin. Had intended to take bus from Las Vegas to destination in AZ not served by air (after flying in to LAS). But answer appeared to be categorically NO. Hence, won't be using TUFESA for transportation -- at least on this trip.

-- That said, staff answering phone was prompt, courteous, and seemed knowledgeable.