Tuffguy Plumbing

The claim that we are a secondary provider for *** is completely falseWe severed all ties with CCHS/ [redacted] on 12/5/after multiple issues with them providing parts and payment for claimsCCHS administers your policy and is required to send someone else to complete the repairs with no further charge to youAt the time we diagnosed the refrigerator we were still under contract with CCHS so your claims that we took the deductible with no intention of completing repairs is again falseI would suggest you 1)contact them to demand another servicer ( if they still have any willing to work with them) and 2) Find another home warranty provider who actually has the capability to pay servicers in your areaI am also going to reach out to them and find out why you have not been assigned another servicer as soon as we sent them out terminationIf I cannot have them honor their end of the agreement I will send you a check for the deductible and fight with them for reimbursementWe will be in contact with you withing business days

I am rejecting this response because: It was reassigned since you weren't responsiveYou no longer work for them since you couldn't properly fullfill your obligation on this serviceYou can't completely ignore a customer or just not show up when you wantYou completely ignore my emails and phone calls for over a month before suppsedly attempting to come again with the partThen you didn;t show up three timesAt that point the warranty service reassigned the repair