TuffLeash.com

Thank you for your letter dated Thursdayjanuary, 11, 2018 in reference to [redacted]'s interaction with [redacted]. We appreciate the dialogue and we would like to resolve the issue at hand regarding his dog leash extender. As previously stated, we arc happy to issue [redacted] a...

refund for his product even though we have previously offered several solutions to solve the "clip issue." Unfortunately, we cannot issue a refund unless we receive the "defective" product back for inspection. We respectfully ask that his leash extender be returned to us so we can process the refund in the amount of $34.94. Please Return To: [redacted] I have also enclosed a copy of our published [redacted] that covers the return process, shipping costs, etc. for your reference. Thank you again for your time, and we look forward to sending [redacted] a refund in the amount of $34.94 via [redacted] once we have received the product back in our warehouse.Regards,[redacted]