Tuffy Auto Service Centers

I received service from Tuffy on [redacted] I brought my [redacted] in late October complaining that my check engine light was on and the car was having issues acceleratingI also explained that I was having issues with the breaksI received a quote the next day with several things that needed to be done to my carA bulk of the work was breaks, tire rods and alignmentI was told that the acceleration issue was because I needed a tune upI told the guy that helped me that I was considering getting rid of it and that's when he told me that my car has a "good engine"I dropped my car off to them on November 22nd with my print off that they gave me and highlighted what I wanted doneDan told me "let me check it out again"I gave him the ok to do thatHe called and told me the same thing about my breaks and I told him to go ahead and do breaks (pads rotors), tune up and brake hoseWhen I came back to pick my car up on the 26th I was told told by the original mechanic I encountered "Yeah, there is a knocking sound in the engineMaybe it's a gasket or somethingYou might want to consider if you want to keep the car." All of this was shared AFTER I went through my financing processI just grabbed my keys and drove offAs I started the car, I could hear the knocking (I had NEVER heard that sound before) As I drove it STILL had issues acceleratingI got home and tried to turn the car back on to test it and it took me minutes to even get it to start againI had never had these issues beforeI took my car back and calmly told them what was going onI left the car thereTwo days later Dan called me to inform me that I needed an ignition module and that he would charge me $for the part and not for the laborHe gave me the option to write a check and have it cashed laterWhen I told him that I was not pleased with the process and that I wish this would have been diagnosed properly he proceeded to tell me "I know these things, you don'tThe knocking was there"I addressed his comment with hostility and he quickly retracted his wordsThere were was even a point when he made a comment about how customers like to come back a month later when things are worseThe driving condition of my car was the same it was when it was brought both timesI decided to not get the work done because I no longer trusted what I was being toldAs a customer I was very upset that I was never informed of this in advanceI could have included this in my NextStep financing processI am not pleased with how this was handled and feel more discomfort driving my car then I ever have

to whom it may concern, this vehicle that was worked on for the above complaint # had absolutely zero repairs done that would or could be related to the problem at hand, however, me and my crew are very fair and compassionate people and have offered to help with getting this car fixed*** has
been called several times and we are more than willing to help out with said repairs, we however have not gotten ant return phone callsI am a more than reasonable person witch my repeat business more than proves

We would be happy to go to mediation or arbitration to resolve this conflict

I received service from Tuffy on [redacted]. I brought my 2003 [redacted] in late October complaining that my check engine light was on and the car was having issues accelerating. I also explained that I was having issues with the breaks. I received a quote the next day with several things that needed to be done to my car. A bulk of the work was breaks, tire rods and alignment. I was told that the acceleration issue was because I needed a tune up. I told the guy that helped me that I was considering getting rid of it and that's when he told me that my car has a "good engine". I dropped my car off to them on November 22nd with my print off that they gave me and highlighted what I wanted done. Dan told me "let me check it out again". I gave him the ok to do that. He called and told me the same thing about my breaks and I told him to go ahead and do breaks (pads rotors), tune up and brake hose. When I came back to pick my car up on the 26th I was told told by the original mechanic I encountered "Yeah, there is a knocking sound in the engine. Maybe it's a gasket or something. You might want to consider if you want to keep the car." All of this was shared AFTER I went through my financing process. I just grabbed my keys and drove off. As I started the car, I could hear the knocking (I had NEVER heard that sound before) As I drove it STILL had issues accelerating. I got home and tried to turn the car back on to test it and it took me 5 minutes to even get it to start again. I had never had these issues before. I took my car back and calmly told them what was going on. I left the car there. Two days later Dan called me to inform me that I needed an ignition module and that he would charge me $160 for the part and not for the labor. He gave me the option to write a check and have it cashed later. When I told him that I was not pleased with the process and that I wish this would have been diagnosed properly he proceeded to tell me "I know these things, you don't. The knocking was there". I addressed his comment with hostility and he quickly retracted his words. There were was even a point when he made a comment about how customers like to come back a month later when things are worse. The driving condition of my car was the same it was when it was brought both times. I decided to not get the work done because I no longer trusted what I was being told. As a customer I was very upset that I was never informed of this in advance. I could have included this in my NextStep financing process. I am not pleased with how this was handled and feel more discomfort driving my car then I ever have.

[redacted] had his car towed to us to have us install his crankshaft sensor. The sensor on the car was bad. We attempted to remove the old one and it was seized in the transmission. I told him & Ms. [redacted] that the old one would not come out but that I could try to soak it down some more...

with a penetrant and keep trying. They told me to continue doing that. We kept trying until the part of the sensor that was protruding from the transmission broke off. I called and told [redacted] that the only way we could get the sensor out was to pull the transmission and that it would cost around $700. He told me he did not want to put that kind of money into the repair. The old sensor no longer could perform the job it was intended to do and it is seized in the transmission body. Those conditions were already present when we received the vehicle. The fact that the protruding part of the sensor broke off is 1) because the sensor is seized, 2) irrelevant, because if it were not seized we could get it out without having to remove the transmission. I did give an estimate to complete the repairs, but the customers did not want to have them done.