Tuffy's Appliance

Complaint: 10566323
I am rejecting this response because:There is a lot of incorrect information in these allegations. I am supplying the dates and pointing out the incorrect information.February 13, 2015:My boyfriend stayed outside the entire t**e S** was there working in the laundry room. I WAS home, but upstairs taking care of my children.February 14, 2015:
The laundry room is not in my house. It was downstairs in a shared laundry room with the complex. In order for Sal to access the area of the dryer, he indeed ended up having to move the washer to the left of the dryer (the one that flooded). Again, I was home at the t**e of service, and my boyfriend was there the entire t**e with h**.February 17, 2015:There was no damage done to unit A, as that unit is upstairs and the laundry room is downstairs. The damage was done to the apartment next to the laundry room, and tools were needed to extract all of the water and dry the walls and flooring. I was not made aware that any inspections were being done or else I would have been there as well. I was under the **pression that Del Mar was handling everything at the t**e. Per Del Mar, Tuffys cla**ed that the drain hose was too short and thats why it fell out and flooded. The washer has been in the laundry room for over 2 years and there was never any issue before.  March 23, 2015 :I received a call from C[redacted] at Del Mar stating that Tuffy's had at one point agreed to pay 50% of the damages, and then stopped responding when they tried to collect payment. At that point it had been over a month and they passed the issue on to me to resolve. At that point, I called Tuffy's to finally get the issue resolved. Del Mar was even willing to split the damages in thirds so everyone was paying less. "That we had agreed that in moving the washer around our technician had
broken the hose clamp on the washer (originally he had allegedly pulled
the drain hose out of the wall)" These words never came out of my mouth. I would like phone records that prove this if they are going to put words in my mouth. This company is completely dishonest and the notes in the rest of this email will prove that.April 3, 2015:J[redacted] at Del Mar notified me of this, and if they would have asked for a name I would have provided it. K**berly never mentioned that anything was handled or taken care of. When I explained the situation she apologized and assured me that she would be calling the owner, who already thought the issue was resolved. Not once did she mention that they were not intending to pay for the damages they caused. She even went as far as to apologize that this was not handled, and said she would call either myself or Del Mar with a t**e to meet at the property. April 4, 2015They never informed me that they weren't going to investigate. She again scheduled the call for Monday, April 6th between 10 and 12 for Tuffy h**self to come out. I did ask what this was going to accomplish since it has been so long and I was not sure what coming to the property again was going to do. She said she did not know and that Tuffy wanted to come out h**self to handle the situation. They were made aware that Del Mar did not want anything to do with this and it would only be myself for the appointment. April 6, 2015:I did leave a message (not yelling, again phone records will prove that) demanding that this be resolved today, as this went on too long and Tuffy was a no show to the appointment. Nobody was under the assumptoion that the meeting was canceled. When M[redacted] called me she said that the person who made the appointment (K**, who is apparently one of the owners) forgot to put it on the books so he never knew about the appointment. M[redacted]s words to me when she called back were "You said that this needs to be resolved today, well it will be, and we aren't paying for anything" She was rude from the start and continually interrupted me and was extremely unprofessional. Never once did I allege that the service guy disconnected the washer completely. I said that he moved it out to access the dryer, and in doing that, the hose detached (which is what happened). I also mentioned that his neglect in making sure nothing got detached when he put the washer and dryer back is what caused the flooding, and therefore they were responsible for the flooding that happened the next day when I used the washer. M[redacted] also mentioned that its in my lease that I am responsible for anyone I hire to repair my appliance so its my problem, not theirs. Never once did my "version" change, I also did not say “I know how to bring down a small
business, I work for a small business, I know exactly what I can do to
destroy your company.” Ms. Martinez then went so far as to threaten “I
will blow up your company.”I s**ply mentioned that I know how **portant reviews are for small business, as I work for one, and I would like to not have to "blow up the internet" with bad reviews. I assured M[redacted] that I will not, nor do I have any intention, of blowing up Tuffys. This was the second t**e I spoke with M[redacted], who was a lot more professional the second t**e around, and chose not to hang up on me this t**e. Never once did I scream, but yes, I did curse and I did raise my voice because dishonest people do not deserve respect. I did one review and did post, and will continue to post warning people of this company. It is my right as a citizen to make sure other people do not get treated this way, and that hopefully, they will finally admit to what they did and pay even 1/3 of the damages as requested which again, is what Del Mar said that they would settle on as well. I did tell M[redacted] about paying 1/3 each as well, but she denied that of course. I am not responsible for what Pam Brink did, and even asked her to remove them when I did see what was happening. This company is still not taking responsibility for the damages they have caused, and should still be responsible for paying for the damages. Because both myself and Del Mar are decent people, the offer to split it 3 ways still stands. Until Tuffy's decides to own up to their mistake, I will continue to deter people from using this company. Call it what you want, but the other reviews about damage and bad business do not lie!  Regards,
J[redacted]

February 13, 2015: Tuffy's Appliance Service was contacted by Del Mar Property Management to repair a Kitchen Aid...

Dryer that had stopped producing heat at the tenant J[redacted]'s house located at 1550 Newport Ave unit A in Grover Beach. The service c**l was then scheduled with Ms. M[redacted] for the following day (Feb 14, 2015) between the hours of 11 am. 12 pm.
February 14, 2015:
Our technician S** went to the house at the specified time and was let in by the tenants boyfriend who then went inside of the house leaving the technician in the laundry room to complete the job of replacing a therm** fuse in the back of the dryer. In order to get behind the dryer, S** had to remove a laundry basket that was packed between the dryer serviced and a separate tenants washer to the right of dryer (not the one that flooded), he then tipped the dryer forward to access the back panel. The job was completed without issue and without any other appliances having to be moved. The tenant, J[redacted], was not home at the time of service.
The service was completed and the technician was paid as follows:
Service c**l- $69.95
1-therm** fuse -$20.04
for a tot** of $89.99
paid with check #102 by tenants boyfriend who then signed the bottom of the invoice upon completion.
(copy of invoice has been included)
February 17, 2015:
3 days after the service had been done, we were contacted by J[redacted] with Del Mar Property Management who informed us that their tenant (J[redacted]) was claiming that we were responsible for a flood that occurred in her laundry room that resulted in damages done to unit #A as well as her neighbors house tot**ing $410 in clean up costs and that they felt we should have to pay h**f of the cost, $205. When asked why the tenant believed we were responsible J[redacted] said that “the tenant had witnessed our technician move the washer which caused the drain hose to come out, which then caused the unit to flood the next time she used the washer.” I explained to J[redacted] that when replacing therm** fuses in dryers it wouldn't be practic** to move the washer at **l as you can tip the dryer forward and fix it or pull it straight out since they are much lighter and easier to move than washers, but I still scheduled a time for the technician to come out and make sure he didn't have to move the washer in order to reach the dryer. S** met a representative of Del Mar Property Management at the tenants house (Ms. M[redacted] was again not present) and he took pictures of the placement of the appliances in the laundry room (2 washers & 2 dryers). He determined that there would be no reason whatsoever to have moved the washer at **l let **one move it enough to pull the drain hose from the w**l drain. The washer that flooded (as seen in the picture provided) is located in the far corner of the room with the dryer that was serviced directly to the right of it with between 18 & 24 inches of empty space (where the laundry basket had origin**ly sat when our technician was first there to service dryer) before the next washer unit to the right of the dryer serviced. When the property management c**led us again after meeting with the technician, we explained that we could find no evidence that we were at fault for the damage caused by the washer flooding. We believed the matter to be done as we never heard back from Del Mar Property Management and Ms. M[redacted] had never reached out to contact us.
 March 23, 2015 :
We were c**led again by C[redacted] from Del Mar Property Management, who informed M[redacted], who was answering c**ls that day, that the tenant J[redacted] was c**ling them & telling them that a representative from Tuffy's Appliance had agreed to pay h**f the tot** cost of damages. That we had agreed that in moving the washer around our technician had broken the hose clamp on the washer (origin**ly he had **legedly pulled the drain hose out of the w**l) which caused the flood and that we were now ignoring **l attempts the tenant made to contact us. Up to this point the only contact with the tenant J[redacted] herself was to schedule the origin** service c**l; any other contact  had been done through Del Mar property management and at no time had we ever admitted fault or agree to pay any amount of money.
March 24, 2015:
After meeting with M[redacted] and the Technician S** to discuss everything that had happened initi**ly and following the repair done on February 14, I then had M[redacted] call C[redacted] to let her know that we have not, are not, and we will not claim responsibility for a washer flooding days after we worked on a dryer. C[redacted] informed us that the tenant had been told this, as well as that under her lease agreement she was responsible for the washer and any repairs or costs resulting from the damage and that Del Mar Property Management were no longer involved in this matter, that it had been done as a courtesy after the tenant, J[redacted], c**led requesting them to handle the situation. Once again, we thought this was the end of it.
April 3, 2015:
The tenant, J[redacted], contacted us and spoke with me, Kimberly. She told me that someone from Del Mar Property Management (no name given) had c**led her and told her that after we reached an agreement with them (Del Mar Property Management) to pay h**f of the $410 bill for the repairs caused by the flooding washer we then ignore any further contact by them and that they told her that they wouldn't handle it anymore because “they don't want to de** with a company that is so unprofession** that they would completely ignore a situation like this.” Ms. M[redacted] told me that she would be handling the situation from that point on, to which I told her that the situation had been handled from our end and that if she wanted we could schedule a meeting where her, I, the technician, as well as a representative from the property management could meet at her house and we could go over everything and explain our position on the matter and get everyone on the same page without having to relay messages to anyone else. I scheduled with her for the following Monday (4/6/15) and I **so left a message with Del Mar Property Management for them to contact me so I can verify that the time scheduled would work for them as well.
April 4, 2015
Ms. M[redacted] c**led again to tell us that her property management said they didn't want to be a part of the meeting, that it would be only her, and then asked how meeting with her 2 months after the incident would help figure out what happened, she was informed that we weren't going to investigate the incident we would be going to settle the matter so that there was no more back and forth between employees of Tuffy's appliance, her, and the property management. We agreed to meet Monday April 6, 2015 at 10 am.
April 6, 2015:
M[redacted] checked the messages on the office phone and listened to Ms. M[redacted] yelling on the phone demanding that the matter be settled today, that we needed to c**l her back and resolve this immediately. Under the assumption that the meeting was canceled and that it would be settled via phone, M[redacted] c**led Ms. M[redacted] back and told her that “we are not responsible.” Ms. M[redacted], during this conversation, **leged that our technician had actu**ly disconnected the washer completely to move it and then failed to properly re inst**l the water hose (this being her third version of events since we were made aware of this on February 17) she then proceeded to scream and curse at M[redacted] over the phone, threatening our business saying that, “I know how to bring down a sm**l business, I work for a sm**l business, I know exactly what I can do to destroy your company.” Ms. M[redacted] then went so far as to threaten “I will blow up your company.” M[redacted] had no choice but to hang up on Ms. M[redacted] as she wouldn't stop yelling and swearing at her. Ms. M[redacted] then proceeded to c**l back 6 times in a row. We made a point to c**l Del Mar Property Management one last time to see if we could straighten out whatever confusion was happening and to find out where they stood on the matter, we were told that they weren't leg**ly responsible for the washer, therefore didn't want to be in the middle of it and they wished us luck in de**ing with the tenant Ms. M[redacted]. Ms. M[redacted] was c**led back after a few hours so that it could be discussed reasonably but once she was told again that we would not be paying her any amount of money, because paying her to go away would be admitting we were responsible for the washer flooding, she proceeded to scream and M[redacted] informed her that there was nothing left that we can do for her. Ms. M[redacted] then told M[redacted] that she would be posting **l over the internet that we are crooks and what we did, that she would take us to court and report us to the Revdex.com. She was told that that was her right and she can go ahead, but that we were done de**ing with the matter in the way she was trying to handle it. 
Following the end of these sever** heated conversations with Ms. M[redacted] that day, our Facebook **erts started going off constantly, she posted a review (perfectly fine, that's what the review section is for) but then she started making numerous postings **leging that we admitted fault and were now denying any involvement. She was banned from our page (her review still stands, we will not remove it, but **l of her posts were automatic**ly removed upon her banning from the page) shortly after she was banned, someone named Pam Brink, claiming to be J[redacted]'s mother, began posting non stop. She never made any of her own posts, but was harassing other customers by repeatedly copy+pasting her post over and over on the posts praising our company. Pam Brink then **so had to be banned over her excessive postings. Ms. M[redacted] then began posting in sever**  Facebook Groups such as “Centr** Coast Exchange Group CA” and “Centr** Coast Houses For Rent & S**e”, saying we flooded her house and would do the same to anyone else who used us, that we didn't care, we ignored her after we agreed to pay her for damages, etc.. (screen shots included)
April 8, 2015
Ms. M[redacted]'s mother, Pam Brink, has now began posting on Facebook (screen shots included) **leging that we had agreed to pay 1/2 of  the costs of damage, then 1/3 of the cost, but now are denying any involvement at **l. Not anywhere in previous complaints had it been claimed that we offered to pay 1/3 of the cost. We here at Tuffy's Appliance will no longer be accepting c**ls or replying to Facebook posts meant to antagonize a response out of us from Ms. M[redacted] or any members of her family. As of this point we are fully prepared to go to sm**l claims court or answer to the Revdex.com as she has threatened, but my employees will not be harassed or threatened with bodily harm. Any further additions to this document will be any other instances where Ms. M[redacted] or her family members slander, threaten, or harass us. As of April 8, 2015 we will no longer be responding.

Review: I purchased a used washer and dryer,(my second one from this place in 3 years) on Friday September 27, 2013. I had put a $100.00 deposit on it on 9/17/2013 and when they delivered it I paid with a check in the amount of $600.00 check number 5221. When drying clothes on Friday night, the dryer kept shuting off and coming back on, since the dryer obviously did not go with the front load washer, it was not a front load dryer and they had to use an extension cord with a 3 prong adapter to reach the plug. This was not code saftey either/I called Saturday and told them that the dryer was shuting on and off by itself and then Saturday I washed 5 pairs of brand new pants and dried on knits delicate and that cycle did not work, it was just cold air. I called Tuffy on Monday morning, September 30, 2013 and told him that he needed to come and get the washer and dryer that the dryer's cycles did not work and ruined some of my clothes. He came out and was going to attempt to fix, but I told him I could not be without a washer and dryer and that the dryer kept shutting on and off and that I had ordered a brand new Whirlpool from Home Depot. He stood up told me that he would bring me my check and cash back and he never did. His crew just came out and picked up the washer and dryer and did not have my $700.00 refund. I only had it for 3 days.I stopped payment on the $600.00 dollar check and that was a charge of $25.00 dollars so at this time I need a refund of $125.00 dollars and he is not returning any of my calls. I had his worker sign the sales reciept that they picked it up on October 2, 2013, but did not include my money.I'm a widow and disabled and don't pick money off a tree to pay for things. I was shocked at his behavior since I have known him for years.There is the safety issue also of using an extension cord because the dryer was for a side by side set, not a stackable.Please help me in this situation and if not I will be forced to take him to small claims court.Thank you, Kathie ShulerDesired Settlement: I would like the $100.00 dollars in cash that I put down for the deposit and $25.00 dollars for the stop payment on the check. Thank goodness I did the stop payment or I may have been out $700.00 dollars.

Review: I hired Tuffys in February to fix my dryer. While servicing my dryer, the serviceman had to pull out both my washer and dryer. In doing that, the hose to the dryer got detached and because he failed to check everything was still connected after pulling it out, the washer flooded the next time I used it resulting in hundred of dollars worth of damage. Both myself and my property management company have tried working with them without any success. At one point they did agree to pay half, but are now saying that since they were hired to fix my dryer they aren't responsible for the damage from their neglect with my washer. The woman I spoke with in April 6 2015 also refused to give me the owners name and refused to let me speak with anyone else regarding the manner. Also told me to look up business records if I wanted the owners name. She advised that I will need to take them to small claims court of I want to try and get anything from them.Desired Settlement: $450 for damages and repairs done to the apartment

Business

Response:

February 13, 2015: Tuffy's Appliance Service was contacted by Del Mar Property Management to repair a Kitchen Aid Dryer that had stopped producing heat at the tenant J[redacted]'s house located at 1550 Newport Ave unit A in Grover Beach. The service c**l was then scheduled with Ms. M[redacted] for the following day (Feb 14, 2015) between the hours of 11 am. 12 pm.February 14, 2015:Our technician S** went to the house at the specified time and was let in by the tenants boyfriend who then went inside of the house leaving the technician in the laundry room to complete the job of replacing a therm** fuse in the back of the dryer. In order to get behind the dryer, S** had to remove a laundry basket that was packed between the dryer serviced and a separate tenants washer to the right of dryer (not the one that flooded), he then tipped the dryer forward to access the back panel. The job was completed without issue and without any other appliances having to be moved. The tenant, J[redacted], was not home at the time of service.The service was completed and the technician was paid as follows:Service c**l- $69.951-therm** fuse -$20.04for a tot** of $89.99paid with check #102 by tenants boyfriend who then signed the bottom of the invoice upon completion.(copy of invoice has been included)February 17, 2015:3 days after the service had been done, we were contacted by J[redacted] with Del Mar Property Management who informed us that their tenant (J[redacted]) was claiming that we were responsible for a flood that occurred in her laundry room that resulted in damages done to unit #A as well as her neighbors house tot**ing $410 in clean up costs and that they felt we should have to pay h**f of the cost, $205. When asked why the tenant believed we were responsible J[redacted] said that “the tenant had witnessed our technician move the washer which caused the drain hose to come out, which then caused the unit to flood the next time she used the washer.” I explained to J[redacted] that when replacing therm** fuses in dryers it wouldn't be practic** to move the washer at **l as you can tip the dryer forward and fix it or pull it straight out since they are much lighter and easier to move than washers, but I still scheduled a time for the technician to come out and make sure he didn't have to move the washer in order to reach the dryer. S** met a representative of Del Mar Property Management at the tenants house (Ms. M[redacted] was again not present) and he took pictures of the placement of the appliances in the laundry room (2 washers & 2 dryers). He determined that there would be no reason whatsoever to have moved the washer at **l let **one move it enough to pull the drain hose from the w**l drain. The washer that flooded (as seen in the picture provided) is located in the far corner of the room with the dryer that was serviced directly to the right of it with between 18 & 24 inches of empty space (where the laundry basket had origin**ly sat when our technician was first there to service dryer) before the next washer unit to the right of the dryer serviced. When the property management c**led us again after meeting with the technician, we explained that we could find no evidence that we were at fault for the damage caused by the washer flooding. We believed the matter to be done as we never heard back from Del Mar Property Management and Ms. M[redacted] had never reached out to contact us. March 23, 2015 :We were c**led again by C[redacted] from Del Mar Property Management, who informed M[redacted], who was answering c**ls that day, that the tenant J[redacted] was c**ling them & telling them that a representative from Tuffy's Appliance had agreed to pay h**f the tot** cost of damages. That we had agreed that in moving the washer around our technician had broken the hose clamp on the washer (origin**ly he had **legedly pulled the drain hose out of the w**l) which caused the flood and that we were now ignoring **l attempts the tenant made to contact us. Up to this point the only contact with the tenant J[redacted] herself was to schedule the origin** service c**l; any other contact had been done through Del Mar property management and at no time had we ever admitted fault or agree to pay any amount of money.March 24, 2015:After meeting with M[redacted] and the Technician S** to discuss everything that had happened initi**ly and following the repair done on February 14, I then had M[redacted] call C[redacted] to let her know that we have not, are not, and we will not claim responsibility for a washer flooding days after we worked on a dryer. C[redacted] informed us that the tenant had been told this, as well as that under her lease agreement she was responsible for the washer and any repairs or costs resulting from the damage and that Del Mar Property Management were no longer involved in this matter, that it had been done as a courtesy after the tenant, J[redacted], c**led requesting them to handle the situation. Once again, we thought this was the end of it.April 3, 2015:The tenant, J[redacted], contacted us and spoke with me, Kimberly. She told me that someone from Del Mar Property Management (no name given) had c**led her and told her that after we reached an agreement with them (Del Mar Property Management) to pay h**f of the $410 bill for the repairs caused by the flooding washer we then ignore any further contact by them and that they told her that they wouldn't handle it anymore because “they don't want to de** with a company that is so unprofession** that they would completely ignore a situation like this.” Ms. M[redacted] told me that she would be handling the situation from that point on, to which I told her that the situation had been handled from our end and that if she wanted we could schedule a meeting where her, I, the technician, as well as a representative from the property management could meet at her house and we could go over everything and explain our position on the matter and get everyone on the same page without having to relay messages to anyone else. I scheduled with her for the following Monday (4/6/15) and I **so left a message with Del Mar Property Management for them to contact me so I can verify that the time scheduled would work for them as well.April 4, 2015Ms. M[redacted] c**led again to tell us that her property management said they didn't want to be a part of the meeting, that it would be only her, and then asked how meeting with her 2 months after the incident would help figure out what happened, she was informed that we weren't going to investigate the incident we would be going to settle the matter so that there was no more back and forth between employees of Tuffy's appliance, her, and the property management. We agreed to meet Monday April 6, 2015 at 10 am.April 6, 2015:M[redacted] checked the messages on the office phone and listened to Ms. M[redacted] yelling on the phone demanding that the matter be settled today, that we needed to c**l her back and resolve this immediately. Under the assumption that the meeting was canceled and that it would be settled via phone, M[redacted] c**led Ms. M[redacted] back and told her that “we are not responsible.” Ms. M[redacted], during this conversation, **leged that our technician had actu**ly disconnected the washer completely to move it and then failed to properly re inst**l the water hose (this being her third version of events since we were made aware of this on February 17) she then proceeded to scream and curse at M[redacted] over the phone, threatening our business saying that, “I know how to bring down a sm**l business, I work for a sm**l business, I know exactly what I can do to destroy your company.” Ms. M[redacted] then went so far as to threaten “I will blow up your company.” M[redacted] had no choice but to hang up on Ms. M[redacted] as she wouldn't stop yelling and swearing at her. Ms. M[redacted] then proceeded to c**l back 6 times in a row. We made a point to c**l Del Mar Property Management one last time to see if we could straighten out whatever confusion was happening and to find out where they stood on the matter, we were told that they weren't leg**ly responsible for the washer, therefore didn't want to be in the middle of it and they wished us luck in de**ing with the tenant Ms. M[redacted]. Ms. M[redacted] was c**led back after a few hours so that it could be discussed reasonably but once she was told again that we would not be paying her any amount of money, because paying her to go away would be admitting we were responsible for the washer flooding, she proceeded to scream and M[redacted] informed her that there was nothing left that we can do for her. Ms. M[redacted] then told M[redacted] that she would be posting **l over the internet that we are crooks and what we did, that she would take us to court and report us to the Revdex.com. She was told that that was her right and she can go ahead, but that we were done de**ing with the matter in the way she was trying to handle it. Following the end of these sever** heated conversations with Ms. M[redacted] that day, our Facebook **erts started going off constantly, she posted a review (perfectly fine, that's what the review section is for) but then she started making numerous postings **leging that we admitted fault and were now denying any involvement. She was banned from our page (her review still stands, we will not remove it, but **l of her posts were automatic**ly removed upon her banning from the page) shortly after she was banned, someone named Pam Brink, claiming to be J[redacted]'s mother, began posting non stop. She never made any of her own posts, but was harassing other customers by repeatedly copy+pasting her post over and over on the posts praising our company. Pam Brink then **so had to be banned over her excessive postings. Ms. M[redacted] then began posting in sever** Facebook Groups such as “Centr** Coast Exchange Group CA” and “Centr** Coast Houses For Rent & S**e”, saying we flooded her house and would do the same to anyone else who used us, that we didn't care, we ignored her after we agreed to pay her for damages, etc.. (screen shots included)April 8, 2015Ms. M[redacted]'s mother, Pam Brink, has now began posting on Facebook (screen shots included) **leging that we had agreed to pay 1/2 of the costs of damage, then 1/3 of the cost, but now are denying any involvement at **l. Not anywhere in previous complaints had it been claimed that we offered to pay 1/3 of the cost. We here at Tuffy's Appliance will no longer be accepting c**ls or replying to Facebook posts meant to antagonize a response out of us from Ms. M[redacted] or any members of her family. As of this point we are fully prepared to go to sm**l claims court or answer to the Revdex.com as she has threatened, but my employees will not be harassed or threatened with bodily harm. Any further additions to this document will be any other instances where Ms. M[redacted] or her family members slander, threaten, or harass us. As of April 8, 2015 we will no longer be responding.

Consumer

Response:

Review: 10566323

I am rejecting this response because:There is a lot of incorrect information in these allegations. I am supplying the dates and pointing out the incorrect information.February 13, 2015:My boyfriend stayed outside the entire t**e S** was there working in the laundry room. I WAS home, but upstairs taking care of my children.February 14, 2015:The laundry room is not in my house. It was downstairs in a shared laundry room with the complex. In order for Sal to access the area of the dryer, he indeed ended up having to move the washer to the left of the dryer (the one that flooded). Again, I was home at the t**e of service, and my boyfriend was there the entire t**e with h**.February 17, 2015:There was no damage done to unit A, as that unit is upstairs and the laundry room is downstairs. The damage was done to the apartment next to the laundry room, and tools were needed to extract all of the water and dry the walls and flooring. I was not made aware that any inspections were being done or else I would have been there as well. I was under the **pression that Del Mar was handling everything at the t**e. Per Del Mar, Tuffys cla**ed that the drain hose was too short and thats why it fell out and flooded. The washer has been in the laundry room for over 2 years and there was never any issue before. March 23, 2015 :I received a call from C[redacted] at Del Mar stating that Tuffy's had at one point agreed to pay 50% of the damages, and then stopped responding when they tried to collect payment. At that point it had been over a month and they passed the issue on to me to resolve. At that point, I called Tuffy's to finally get the issue resolved. Del Mar was even willing to split the damages in thirds so everyone was paying less. "That we had agreed that in moving the washer around our technician had

broken the hose clamp on the washer (originally he had allegedly pulled

the drain hose out of the wall)" These words never came out of my mouth. I would like phone records that prove this if they are going to put words in my mouth. This company is completely dishonest and the notes in the rest of this email will prove that.April 3, 2015:J[redacted] at Del Mar notified me of this, and if they would have asked for a name I would have provided it. K**berly never mentioned that anything was handled or taken care of. When I explained the situation she apologized and assured me that she would be calling the owner, who already thought the issue was resolved. Not once did she mention that they were not intending to pay for the damages they caused. She even went as far as to apologize that this was not handled, and said she would call either myself or Del Mar with a t**e to meet at the property. April 4, 2015They never informed me that they weren't going to investigate. She again scheduled the call for Monday, April 6th between 10 and 12 for Tuffy h**self to come out. I did ask what this was going to accomplish since it has been so long and I was not sure what coming to the property again was going to do. She said she did not know and that Tuffy wanted to come out h**self to handle the situation. They were made aware that Del Mar did not want anything to do with this and it would only be myself for the appointment. April 6, 2015:I did leave a message (not yelling, again phone records will prove that) demanding that this be resolved today, as this went on too long and Tuffy was a no show to the appointment. Nobody was under the assumptoion that the meeting was canceled. When M[redacted] called me she said that the person who made the appointment (K**, who is apparently one of the owners) forgot to put it on the books so he never knew about the appointment. M[redacted]s words to me when she called back were "You said that this needs to be resolved today, well it will be, and we aren't paying for anything" She was rude from the start and continually interrupted me and was extremely unprofessional. Never once did I allege that the service guy disconnected the washer completely. I said that he moved it out to access the dryer, and in doing that, the hose detached (which is what happened). I also mentioned that his neglect in making sure nothing got detached when he put the washer and dryer back is what caused the flooding, and therefore they were responsible for the flooding that happened the next day when I used the washer. M[redacted] also mentioned that its in my lease that I am responsible for anyone I hire to repair my appliance so its my problem, not theirs. Never once did my "version" change, I also did not say “I know how to bring down a small

business, I work for a small business, I know exactly what I can do to

destroy your company.” Ms. Martinez then went so far as to threaten “I

will blow up your company.”I s**ply mentioned that I know how **portant reviews are for small business, as I work for one, and I would like to not have to "blow up the internet" with bad reviews. I assured M[redacted] that I will not, nor do I have any intention, of blowing up Tuffys. This was the second t**e I spoke with M[redacted], who was a lot more professional the second t**e around, and chose not to hang up on me this t**e. Never once did I scream, but yes, I did curse and I did raise my voice because dishonest people do not deserve respect. I did one review and did post, and will continue to post warning people of this company. It is my right as a citizen to make sure other people do not get treated this way, and that hopefully, they will finally admit to what they did and pay even 1/3 of the damages as requested which again, is what Del Mar said that they would settle on as well. I did tell M[redacted] about paying 1/3 each as well, but she denied that of course. I am not responsible for what Pam Brink did, and even asked her to remove them when I did see what was happening. This company is still not taking responsibility for the damages they have caused, and should still be responsible for paying for the damages. Because both myself and Del Mar are decent people, the offer to split it 3 ways still stands. Until Tuffy's decides to own up to their mistake, I will continue to deter people from using this company. Call it what you want, but the other reviews about damage and bad business do not lie! Regards,

J[redacted]