Tufts Medical Center

I have never been so disgusted in all my life. Today I had an *** and was admitted afterwards due to a ***. Once being admitted I was transferred into a bed on the 5th floor or the Proger building, also known as proger 5 north. The bed I was transferred into was covered in urine, not mine. After speaking with several people the charge nurse Kelly CRN told me that it wasn’t something that was their fault, and I quote “well someone must have come in and done it while you were on a walk” (I was getting ice. OK people, your telling me that while I went to get ice a random person entered my room, lifted the pee pad up and peed all over the bed and put it back down and left??? Are you kidding me?! Take some *** responsibility, how about an apology? Nope. Then had me sit in pee soaked clothes for over an hour while finding me another room and having me interrogated, having other nurses walk by saying rude comments like she’s a nut, having security come speak with me. Then stating “well the lab said it’s apple Juice” I requested to see that information and surprise they can’t give me that info... there is something seriously wrong with this woman. If she had owned up to it, said I am sorry I don’t know how this happened, anything to comfort the fact that I spent over 6 hours laying in someone else’s urine I wouldn’t be so unbelievably upset.

TUFTS Medical Center Physicians Organizations on August 8th 2019 sent me a bill for the services provided on 10/02/2018. I already have a payment plan in amount of $ 200.00 monthly for the services they are billing me, which I have been paying regularly, and my current up to date bill is $ 308.71. The bill I received today (the format looks different, without enclosed envelope for payment, and no history of payments made shown on bill) shows balance in amount of $ 1251.15 for the same services, under the same account number, already described in bill submitted to me on July 16 2019 which I regularly pay. I find this practice very troublesome, and this makes me think how such a reputable organization can make such drastic billing errors. I demand investigation and explanation why am I billed for the same services, occurred on the same dates, under the same account, with two bills in two different amounts.

I received a bill this month for my daughter who was seen at a satellite location, in May. I was shocked to find out that her blood work total was $568. At that point I figured it was my health insurance, so I gave them a call. After speaking to my health insurance I then immediately called Tufts. In order for me to receive full benefits with my insurance Tufts would need to change one simple billing code. After I requested them to change the billing code I was told that “we can’t change it that is how we bill”. I waited a few days then sent an email to billing, hoping that it went to a more higher up billing department but, I ended up with the same answer “it was billed correctly that is how we bill”. You would think that such a reputable establishment would want to be helping but instead is sticking me with an outrageous bill for only 4 vials of blood. Mind you, I did not choose to come here it was mandatory by my daughters primary care doctor (probably got a nice big cut for the referral ). On a side note-I am looking into civil rights due to the fact that out of the handful of tests that were ran on my daughter, they have charged at least 50% more for the same testing other facilities do! This is outrageous and totally taking advantage of its patients.

I had an appointment for a follow-up visit in March 2019 regarding my blood pressure. It was a 5 minute visit to check my blood pressure to make sure it is normal. I was only seen by a nurse and was not seen by my doctor this day. Both before and after this appointment, I asked the front desk what my payment was for the appointment. The front desk said since it was a follow-up, no payment is required. I asked if I would get a bill in the mail for that day's visit, and the front desk again said no. Several months later, in June 2019 I received a bill from Tufts in the mail for $176.00 (also listing a credit for $62.20 from my insurance). I am a doctor myself (who graduated from Tufts) and I am appalled that my simple follow up visit was billed as a "Op visit Ep Level 3" and now owe $113.80 for an issue [blood pressure] that I already monitor at home. Additionally, I was due for my physical at the end of May and I would have just waited for that instead of being billed for this $113.80 charge. I brought up this issue to the Tufts Billing Office who were incredibly dismissive. This office referred me to the Patient Relations Office who reviewed and subsequently denied my case. I later received a letter in the mail from the Patient Relationship Office which strangely included the statement "you and your father asked the hospital to review your charges" - my father does not live in this state and is neither affiliated with Tufts nor contacted Tufts regarding this dispute. In conclusion, I am upset that my long relationship with Tufts has been tarnished and I have lost an incredible amount of respect for this institution.

While a patient at Tufts my eye glasses were broken by a Tufts employee. They then refused to replace them making me pay for it out of pocket

Hello, I went in to do an allergy test due to a medical reason. However, when the claim got submitted it got submitted as a routine test and my insurance would not cover the cost. My insurance stated that if they change the routine code to just a normal allergy test due to medical condition, then they will cover all costs. The only medical procedure that was done was an *** challenge, I had an adverse reaction to *** and ***, they gave me an *** and had me sit in a chair to see if I had an allergic reaction to it, which I did. They even concluded that I am allergic to alll *** drugs. Fast forward 8 months and neither Tufts nor my insurance want to help me out and now I have an outstanding bill of more than $2,700 USD, which is what I earn a month. I am a recent college grad and I am working an entry level job that barely covers my bills and I just started working a month ago. I called the billings department to see if I can set up a payment plan and they told me they could not set up a payment plan due to the amount. They told me to call their financing and counseling department and when I did, I was told that there is no guarantee I will get any assistance due to the fact that I no longer live in the state. They even told me they cannot do anything for me and that I would have to pay the outstanding balance. They also told me and implied that if I don't pay the full amount now, they will have to send it to collections. They even told me that it would still go to collections if I made a partial payment.

I am finally receiving my payment back however due to their mix up the formula that I purchased for the upcoming group in June has expired. I lost over 6 boxes and they refuse to refund my money or take the expired formula back. If they did not accuse me of never paying and embarrassing me this would never happened. Also, since June it took so Long for Tufts to get back to me that I had to file a second complaint and todate there is no explanation for the time gap in resolving this. They have the receipts for the formula that I had purchased that would have been good if I was allowed to attend the class in June.

This complaint is about incorrect billing code was used by Tufts Medical Center to process blood work related to Annual Physical Exam visit. My spouse (***) had Annul Physical Exam visit at Tufts Medical Center on 07May18 with Dr. ***. Our insurance (***) covers Annual Physical Exam and blood work at 100%. The blood work for this visit was treated with diagnostic code instead of routine blood work as part of Annul Physical Exam. My insurance will pay for the blood if it is not treated as diagnostic code compare to part of Annual Physical Exam.

Actual blood work was performed by *** Medical Center lab at their location. I am trying to resolve this matter with Tufts Medical Center’s manager *** Diostni for last 90 days. I have been get lot of back and forth and run around about this incorrect billing. Based on my most recent conversation with *** 23July18, I was told that correct billing was faxed to *** Medical Center for them to submit to my insurance. I called *** Medical Center yesterday (04Sep18) and found out that they did not received any fax from Tufts Medical Center.

Today (05Sep18), I spoke to Representative from Tufts Medical Center and I was told that there was no issue with billing and Dr. *** spoke to my insurance.
It looks like to me that I am getting penalized to pay $87.82 to *** Medical Center for Tufts Medical Center’s mistake and which is not right. These individuals are well trained in their profession and they should know their work and responsibility towards their patients. They are not fulfilling their responsibility and owning their mistake. Now they are treating themselves correct and making me pay for their mistake.

I have gone through similar mistake made by this facility about 2 years ago. In my case, they processed blood work on separate day from Annual Physical Exam visit. It took me long time to resolve that issue.

Best Regards,
*** and

I joined the wellness group I paid for 12 weeks of the program due to health issues I got permission to postpone my attendance to a future group. I tried at the beginning of this year and attended one class and then decided in June to start again. I called and was confirmed. Upon arriving to the group paid for parking and just when I was going to the group I was told that I was trying to attend the group without paying. I was told that they lost the receipt of my original payment and they cannot find it. I was embarrassed and set up because they could have told me this over the phone prior to me arriving that day. I had several boxes of formula now went to waste because of this situation that expired in June. I asked for the date that my original payment would have been and I cannot get any help from Tufts. I feel very uncomfortable continue in the program and want a refund and the money back for the boxes of formula that I lost because of this stunt Tufts pulled. One time I was present for my appointment and while I was there the person I was supposed to see came out never spoke to me and told the secretary to cancel my appointment I was there 30 minutes prior to my appointment that is the unprofessional things that happens there.

on 7/6/18 I received a notice by mail from a collection agency, *** that I have an outstanding debt with ***, Inc. As a result my personal information and my individual health identifiable information has been released by Tufts Medical Center and affiliated ***, *** to a collection agency without my knowledge or my authorization. I disputed the debt on 7/13/18 and requested that Tufts Medical Center and *** rescind all my personal and health identifiable information immediately and delete all adverse entries that were made in regards to this alleged debt from my credit report. I have not heard back from Tufts Medical Center or ***, Inc within the requested time frame and I made two written requests on 7/13/18 and 8/3/18. I filed a complaint with CFPB and currently waiting to hear back. Prior to the initial notice from the collection agency I have not received any bills from ***, ***. I received bills from Tufts Medical Center only and paid my annual deductible according to my health insurance in full. Furthermore, I have not received any bills for the amounts stated on the outstanding alleged debt.

I went to Tufts Medical Center for multiple tests in November and December of 2017 for which I received at least 10 bills with different charges for the same services. I contacted Tufts Billing on March 5, 2018 requesting a full invoice which included all services performed and the charges for those services, the amount I have already paid as well as the amount my insurance paid and the amount I owe. I received a response that I would be provided the information requested, which to date I have not been. Instead I received additional bills as well as threatening letters from a collection agency. I am trying to work with Tufts to ensure my bill is paid but they are not providing me with all of the information that I requested.

I am receiving calls from debt collectors for a bill from Tufts Medical that I still have not yet seen. The staff at Tufts originally had input my mailing address incorrectly - I have now corrected the address 3 separate occasions. When I call about the issue I usually get transferred around and put on hold for about 30 minutes before I can get in touch with someone. Most recently, the person I spoke to informed me that he would mail me a copy of the bill as well as e-mail me a copy of the bill. I have seen neither, and it has been well over a month since that interaction.

I am seeking the help of the Revdex.com in obtaining a copy of the bill so that I can pay it. Additionally, I want to make the Revdex.com aware of the poor practice at Tufts Medical Center. I should not be receiving harassing calls from debt collectors about a bill that Tufts had repeatedly failed to show me.