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TugBoat Inn & Restaurant

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Mr. [redacted] made a reservation on 9/22/15 for 10/1/15 and gave his [redacted] card to be processed for an advance deposit to hold the reservation.  He was advised at the time of reservation what the cancellation policy was.  There is a $25 fee for cancellation for any reason, provided we have at...

least 3 days notice.  With less than 3 days notice the deposit is non-refundable.  Our policy is stated on our website, on our rate sheet, on our confirmation forms and on our cancellation forms.  We also verbally advise every phone reservation.  Mr [redacted] cancelled his reservation on 9/29 which was within the 3 day window, therefore his deposit was non-refundable.  The 3 day cancellation period is not uncommon in a resort area, in fact most of the hotels in our town have the same policy that we do.  In fact, there are a couple of hotels with a 7 day cancellation policy.  Mr. [redacted]'s comment about 48 hours is not necessarily universal in the lodging industry.Although we normally do adhere to our cancellation policy, as a good will gesture we have refunded Mr. [redacted]'s [redacted] card for the deposit amount less a $25 routine cancellation fee.  This refund was processed today. [redacted]General ManagerTugboat Inn

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Address: 182 Howard St Unit 108, San Francisco, California, United States, 94105-1611

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