TugBoat Inn & Restaurant Reviews (1)
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TugBoat Inn & Restaurant Rating
Address: 182 Howard St Unit 108, San Francisco, California, United States, 94105-1611
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Mr. [redacted] made a reservation on 9/22/15 for 10/1/15 and gave his [redacted] card to be processed for an advance deposit to hold the reservation. He was advised at the time of reservation what the cancellation policy was. There is a $25 fee for cancellation for any reason, provided we have at...
least 3 days notice. With less than 3 days notice the deposit is non-refundable. Our policy is stated on our website, on our rate sheet, on our confirmation forms and on our cancellation forms. We also verbally advise every phone reservation. Mr [redacted] cancelled his reservation on 9/29 which was within the 3 day window, therefore his deposit was non-refundable. The 3 day cancellation period is not uncommon in a resort area, in fact most of the hotels in our town have the same policy that we do. In fact, there are a couple of hotels with a 7 day cancellation policy. Mr. [redacted]'s comment about 48 hours is not necessarily universal in the lodging industry.Although we normally do adhere to our cancellation policy, as a good will gesture we have refunded Mr. [redacted]'s [redacted] card for the deposit amount less a $25 routine cancellation fee. This refund was processed today. [redacted]General ManagerTugboat Inn