Tuition Options

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tuition Options is in receipt of the Revdex.com complaint filed by [redacted] on May 17, The company has researched this issue and Ms***’s private education loan with [redacted] College – Springfield, Pennsylvania We were able to secure a copy of the borrower’s ledger which confirmed that the balance of $4,remains due after all federal loans, grants and payments were applied to her account There is no ledger record stating payment on this loan would cease upon graduation As Ms [redacted] graduated prior to the school’s closing, this private education loan has not been discharged and remains due This loan was disbursed to Ms [redacted] on 6/27/in the amount of $ A monetary adjustment of $was processed on 4/10/resulting in the current balance due of $4, Tuition Options has attempted to reach Ms [redacted] via phone and email since receiving this complaint to review this issue and address questions; however, we have been unsuccessful We encourage the borrower to contact Tuition Options at [redacted] as soon as possible to make payment arrangements on this loan or to provide additional detail regarding prior conversations with [redacted] College regarding payment cessation following graduation We look forward to assisting Ms [redacted] with this issue

Tuition Options reached out to the borrower immediately upon receiving the Revdex.com complaint We discussed the change in payment date as well as phone issues and the borrower is satisfied with the response Should they need further assistance with their account or issues contacting Tuition Options, please do not hesitate to contact us a [redacted] to discuss We consider this matter closed Tuition Options

Tuition Options sincerely apologizes for the issues which occurred when Mr [redacted] attempted to speak with a customer service representative regarding his private education loan We recently worked with Mr [redacted] to finalize a loan modification and were unaware of prior issues reaching a Tuition Options representative Effective March 3, 2015, Mr [redacted] will be contacted via manual phone call or email only – automated calls have been turned off Our company strives to provide superior customer service and takes borrower issues very seriously Should Mr [redacted] experience any problems reaching a representative in the future, he should contact [redacted] , VP of Servicing, at [redacted] for direct assistance We look forward to assisting Mr [redacted] with his private education loan account Sincerely, Tuition Options

Tuition Options reached out to the borrower immediately upon receiving the Revdex.com complaint. We discussed the change in payment date as well as phone issues and the borrower is satisfied with the response. Should they need further assistance with their account or issues contacting
Tuition Options, please do not hesitate to contact us a *** to discuss. We consider this matter closed. Tuition Options

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My Computer Career per Dan P*** contacted me, was going to get paperwork together on Monday 08, at am showing that this was cancelled but I have not heard from him anymore
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business states that I tried contacting on "a day" that they were having phone problems. This is not an isolated incident. This has been going on for months, that, when their automated system calls me, I answer by saying hello, hello, then the system hangs up. On numerous occasions I've called the phone number back, only to have their system hang up on me, and makes it impossible to speak with a customer service rep. And sometimes when I do get a rep, they hang up when I explain why I'm calling. So, for the company to state that this was a one day problem they were having is completely untrueIt just happened on the day I filed the complaint, I had had my fill of the inept customer service and lack of desire to help me make my loan account goodI feel that they are just trying to accumulate phone calls in their records for quotas, and not to perform excellent customer service
Regards,
*** ***

Tuition Options partners with Florida Career College ("FCC") to service the school's private education loan program Mr*** contacted Tuition Options in early February to modify his existing private education loan with FCC - this request was approved and Mr*** e-signed the new
loan on 2/16/ On 2/24/15, Mr*** attempted to phone Tuition Options and experienced difficulty reaching a representative Unfortunately, Mr*** phoned Tuition Options at a time on 2/24/when the IVR phone system was experiencing problems - this caused the issue with him being unable to reach an agent We were able to reach Mr*** today, March 3, 2015, to discuss his loan(s) and issues with contacting the company He had questions regarding consolidation of his Federal and private student loansWe advised him that Tuition Options does not work with Federal loans so we cannot assist in this area Mr*** acknowledged the the recent loan rewrite and reviewed the payment amount and due date Tuition Options agreed to remove him from the auto dialer and all future calls and emails will be managed manually We apologized for any inconvenience experience regarding using the automated phone system Should Mr*** require additional assistance with his private student loan with FCC, we encourage him to phone or email Tuition Options for assistance Otherwise, I believe this matter has been resolved

Tuition Options is in receipt of the Revdex.com complaint filed by [redacted] on May 17, 2016.  The company has researched this issue and Ms. [redacted]’s private education loan with [redacted]...

College – Springfield, Pennsylvania.  We were able to secure a copy of the borrower’s ledger which confirmed that the balance of $4,621.00 remains due after all federal loans, grants and payments were applied to her account.  There is no ledger record stating payment on this loan would cease upon graduation.  As Ms. [redacted] graduated prior to the school’s closing, this private education loan has not been discharged and remains due.  This loan was disbursed to Ms. [redacted] on 6/27/13 in the amount of $4670.00.  A monetary adjustment of $49.00 was processed on 4/10/14 resulting in the current balance due of $4,621.00.  
Tuition Options has attempted to reach Ms. [redacted] via phone and email since receiving this complaint to review this issue and address questions; however, we have been unsuccessful.  We encourage the borrower to contact Tuition Options at [redacted] as soon as possible to make payment arrangements on this loan or to provide additional detail regarding prior conversations with [redacted] College regarding payment cessation following graduation. 
 
 
We look forward to assisting Ms. [redacted] with this issue.

Tuition Options reached out to the borrower immediately upon receiving the Revdex.com complaint.  We discussed the change in payment date as well as phone issues and the borrower is satisfied with the response.  Should they need further assistance with their account or issues...

contacting Tuition Options, please do not hesitate to contact us a [redacted] to discuss.  We consider this matter closed. 
Tuition Options

The school (lender), confirmed on January 10, 2018, via email with the borrower that his account had been zeroed out, closed and the servicer, Tuition Options, managed the same steps.  Tuition Options sent a formal account closure notification on January 15, 2018, to the borrower and also provided an account detail report and transaction history showing a zero balance and that the account has been cancelled on the Tuition Options platform.  This matter is considered resolved and closed.

Tuition Options sincerely apologizes for the issues which occurred when Mr. [redacted] attempted to speak with a customer service representative regarding his private education loan.  We recently worked with Mr. [redacted] to finalize a loan modification and were unaware of prior issues reaching a Tuition Options representative.  Effective March 3, 2015, Mr. [redacted] will be contacted via manual phone call or email only – automated calls have been turned off. 
 
Our company strives to provide superior customer service and takes borrower issues very seriously.  Should Mr. [redacted] experience any problems reaching a representative in the future, he should contact [redacted], VP of Servicing, at [redacted] for direct assistance.    
 
We look forward to assisting Mr. [redacted] with his private education loan account.   
 
Sincerely,
 
Tuition Options

Tuition Options sincerely apologizes for the issues which occurred when Mr. [redacted] attempted to speak with a customer service representative regarding his private education loan.  We recently worked with Mr. [redacted] to finalize a loan modification and were unaware of prior issues reaching a Tuition Options representative.  Effective March 3, 2015, Mr. [redacted] will be contacted via manual phone call or email only – automated calls have been turned off.  Our company strives to provide superior customer service and takes borrower issues very seriously.  Should Mr. [redacted] experience any problems reaching a representative in the future, he should contact [redacted], VP of Servicing, at [redacted] for direct assistance.     We look forward to assisting Mr. [redacted] with his private education loan account.    Sincerely, Tuition Options

Tuition Options is in receipt of the Revdex.com complaint filed by [redacted] on May 17, 2016.  The company has researched this issue and Ms. [redacted]’s private education loan with [redacted] College – Springfield, Pennsylvania.  We were able to secure a copy of the borrower’s ledger which confirmed...

that the balance of $4,621.00 remains due after all federal loans, grants and payments were applied to her account.  There is no ledger record stating payment on this loan would cease upon graduation.  As Ms. [redacted] graduated prior to the school’s closing, this private education loan has not been discharged and remains due.  This loan was disbursed to Ms. [redacted] on 6/27/13 in the amount of $4670.00.  A monetary adjustment of $49.00 was processed on 4/10/14 resulting in the current balance due of $4,621.00.   Tuition Options has attempted to reach Ms. [redacted] via phone and email since receiving this complaint to review this issue and address questions; however, we have been unsuccessful.  We encourage the borrower to contact Tuition Options at [redacted] as soon as possible to make payment arrangements on this loan or to provide additional detail regarding prior conversations with [redacted] College regarding payment cessation following graduation.     We look forward to assisting Ms. [redacted] with this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tuition Options partners with schools to service their institutional loan programs.  As such, Tuition Option has been servicing this borrower account per the agreement with the school/lender.  Our company has been in contact with the borrower since receiving the Revdex.com complaint and...

also has discussed with the school/lender.  Tuition Options has closed this loan account on its platform and returned the account to the school - the borrower has been updated on this account closure.   Tuition Options instructed the borrower on Friday, January 5, 2018, to communicate directly with the school/lender regarding the open balance with the school.  We consider this issue closed.

Review: Tuition options calls me with an automated system. When I answer the phone, the call disconnects automatically. I've called back several times, only to have the system hang up automatically. I called back, pressed the prompt for school representative, got a customer service rep, she didn't seem very concerned about the situation, and as I was explaining the problem with the phone system to her, she hung up on me. I tried to call back again, the phone rings once, then the system hangs up. I am trying to work out payment arrangements with my student loan, but they are making it extremely difficult to contact the. I feel like they are trying to place obstacles in my way so that I cannot make a payment. This happens every month where they call with their automated system, then hang up on me.Desired Settlement: I would like to see this company cited for poor business practices, and I would like this loan to be written off due to the impossibility of contacting someone to work out arrangements. To me, this seems illegal to send bills to someone, and advertise a phone # in the letter, then hang up when I try to call to work out arrangements or make a payment by phone.

Business

Response:

Tuition Options partners with Florida Career College ("FCC") to service the school's private education loan program. Mr. [redacted] contacted Tuition Options in early February 2015 to modify his existing private education loan with FCC - this request was approved and Mr. [redacted] e-signed the new loan on 2/16/15. On 2/24/15, Mr. [redacted] attempted to phone Tuition Options and experienced difficulty reaching a representative. Unfortunately, Mr. [redacted] phoned Tuition Options at a time on 2/24/15 when the IVR phone system was experiencing problems - this caused the issue with him being unable to reach an agent. We were able to reach Mr. [redacted] today, March 3, 2015, to discuss his loan(s) and issues with contacting the company. He had questions regarding consolidation of his Federal and private student loans. We advised him that Tuition Options does not work with Federal loans so we cannot assist in this area. Mr. [redacted] acknowledged the the recent loan rewrite and reviewed the payment amount and due date. Tuition Options agreed to remove him from the auto dialer and all future calls and emails will be managed manually. We apologized for any inconvenience experience regarding using the automated phone system. Should Mr. [redacted] require additional assistance with his private student loan with FCC, we encourage him to phone or email Tuition Options for assistance. Otherwise, I believe this matter has been resolved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The business states that I tried contacting on "a day" that they were having phone problems. This is not an isolated incident. This has been going on for months, that, when their automated system calls me, I answer by saying hello, hello, then the system hangs up. On numerous occasions I've called the phone number back, only to have their system hang up on me, and makes it impossible to speak with a customer service rep. And sometimes when I do get a rep, they hang up when I explain why I'm calling. So, for the company to state that this was a one day problem they were having is completely untrue. It just happened on the day I filed the complaint, I had had my fill of the inept customer service and lack of desire to help me make my loan account good. I feel that they are just trying to accumulate phone calls in their records for quotas, and not to perform excellent customer service.

Regards,

Business

Response:

Tuition Options sincerely apologizes for the issues which occurred when Mr. [redacted] attempted to speak with a customer service representative regarding his private education loan. We recently worked with Mr. [redacted] to finalize a loan modification and were unaware of prior issues reaching a Tuition Options representative. Effective March 3, 2015, Mr. [redacted] will be contacted via manual phone call or email only – automated calls have been turned off. Our company strives to provide superior customer service and takes borrower issues very seriously. Should Mr. [redacted] experience any problems reaching a representative in the future, he should contact [redacted], VP of Servicing, at [redacted] for direct assistance. We look forward to assisting Mr. [redacted] with his private education loan account. Sincerely, Tuition Options

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,