In response to Mr *** complaint Mr *** is/was a customer of our contractor Mr Mark D***The way our system is set up there are no prices displayed on delivery tickets which protects the contractors from having their pricing shown to their customer( we would be
involved as to how much the contractor charges their customer for the materials - that is their decision) If prices are to be displayed it would need to be changed in the system ahead of time to have them print.Mr *** paperwork was processed on 6/26/through channels after delivery or saleBecause neither the contractor or the customer informed Tully Building Supply ahead of time that this was going to be a tax exempt job it was processed with sales taxWhen we have TE job we require all paperwork to be in our office ahead of time that we can make sure that the correct paperwork has been signed by all partiesI was not made aware of any problems until I received a call from Mr*** on Monday morning 7/6/Mr *** called the Tully office early that morning requesting his sales tax money backBecause I wasn't aware of any problems I told him so and would need to look into itBecause we take all of our contractors/customers complaints or problems seriously I worked on trying to contact all parties involved that morningBecause that salesperson was out with other customers over hours away I wouldn't have been able to meet with him until the following morning at their scheduled sales meeting @ 7AMIn the meantime Mr *** called back more times asking if it had been taken care of and when he would be able to get moneyI explained to him what I was trying to do and took his phone number and would get back to him as soon as I couldOn Tuesday morning everything was discussed with the sales person and discovered that we needed the contractor to sign an ST-before I would be able to refund the sales taxThe sales person was trying to contact and visit this contractor to have this taken care ofMr *** called again that morning while the sales person was in our store and I asked him to speak to him, he did explaining again what needed to happen before we could refund and sales tax moniesWe told him again we would get back to him as soon as we had the paperwork signed and things were processedWednesday morning I didn't hear from Mr*** but found out later in the day that he had called our Moravia store asking for his sales tax money to be refunded to himBecause the manager didn't have any knowledge of any of this he told Mr*** that he would get back to him but had to speak to the accounting office firstThe manager then tried to contact the salesmen for this job to talk to him about itHe also sent an email to a couple of us explaining the phone call he had and asked what he should be doing to help this customerAfter receiving the email on Thursday morning( because the manager had the a scheduled afternoon off on Wed.) I called him and explained things to him and stated that between the sales person my husband Tom and myself that we were taking care of things( we didn't believe that getting more people involved would help the situation)
On Thursday with we decided to refund Mr *** the sales tax moneys after the contractor refused to sign any paperwork ( ST-120.1) He also didn't want us to refund the money to Mr *** because he felt the money should be going to himThe contractor charged Mr *** $20,for the package for materials and laborMr *** decided to pay for the materials himself and then the balance would be paid to the contractor for his laborMr *** paid for the material ( with sales tax included which he was well aware of when he totaled the invoices up and still never mentioned anything at that time about being TE.) If the total of the material was less ( because of no sales tax) then he would owe the contractor more moneyOn Friday morning I reversed the invoices off of the contractors account ( w/o his permission but has since been notified) and ran things through w/o sales tax for Mr***An email was sent out to all parties involved and Mr*** was contactedHe was told a check would be sent out to him as soon as possibleSince I was scheduled out of the office on Friday afternoon and Monday morning nothing was processed but will be todayPlease contact me with any further questions or comments
Kim I D***
Sec-Tres
In response to Mr *** complaint Mr *** is/was a customer of our contractor Mr Mark D***The way our system is set up there are no prices displayed on delivery tickets which protects the contractors from having their pricing shown to their customer( we would be
involved as to how much the contractor charges their customer for the materials - that is their decision) If prices are to be displayed it would need to be changed in the system ahead of time to have them print.Mr *** paperwork was processed on 6/26/through channels after delivery or saleBecause neither the contractor or the customer informed Tully Building Supply ahead of time that this was going to be a tax exempt job it was processed with sales taxWhen we have TE job we require all paperwork to be in our office ahead of time that we can make sure that the correct paperwork has been signed by all partiesI was not made aware of any problems until I received a call from Mr*** on Monday morning 7/6/Mr *** called the Tully office early that morning requesting his sales tax money backBecause I wasn't aware of any problems I told him so and would need to look into itBecause we take all of our contractors/customers complaints or problems seriously I worked on trying to contact all parties involved that morningBecause that salesperson was out with other customers over hours away I wouldn't have been able to meet with him until the following morning at their scheduled sales meeting @ 7AMIn the meantime Mr *** called back more times asking if it had been taken care of and when he would be able to get moneyI explained to him what I was trying to do and took his phone number and would get back to him as soon as I couldOn Tuesday morning everything was discussed with the sales person and discovered that we needed the contractor to sign an ST-before I would be able to refund the sales taxThe sales person was trying to contact and visit this contractor to have this taken care ofMr *** called again that morning while the sales person was in our store and I asked him to speak to him, he did explaining again what needed to happen before we could refund and sales tax moniesWe told him again we would get back to him as soon as we had the paperwork signed and things were processedWednesday morning I didn't hear from Mr*** but found out later in the day that he had called our Moravia store asking for his sales tax money to be refunded to himBecause the manager didn't have any knowledge of any of this he told Mr*** that he would get back to him but had to speak to the accounting office firstThe manager then tried to contact the salesmen for this job to talk to him about itHe also sent an email to a couple of us explaining the phone call he had and asked what he should be doing to help this customerAfter receiving the email on Thursday morning( because the manager had the a scheduled afternoon off on Wed.) I called him and explained things to him and stated that between the sales person my husband Tom and myself that we were taking care of things( we didn't believe that getting more people involved would help the situation)
On Thursday with we decided to refund Mr *** the sales tax moneys after the contractor refused to sign any paperwork ( ST-120.1) He also didn't want us to refund the money to Mr *** because he felt the money should be going to himThe contractor charged Mr *** $20,for the package for materials and laborMr *** decided to pay for the materials himself and then the balance would be paid to the contractor for his laborMr *** paid for the material ( with sales tax included which he was well aware of when he totaled the invoices up and still never mentioned anything at that time about being TE.) If the total of the material was less ( because of no sales tax) then he would owe the contractor more moneyOn Friday morning I reversed the invoices off of the contractors account ( w/o his permission but has since been notified) and ran things through w/o sales tax for Mr***An email was sent out to all parties involved and Mr*** was contactedHe was told a check would be sent out to him as soon as possibleSince I was scheduled out of the office on Friday afternoon and Monday morning nothing was processed but will be todayPlease contact me with any further questions or comments
Kim I D***
Sec-Tres