Tummy Tuck Slimming System

On all orders it states that when purchasing the Tummy Tuck System you will be auto enrolled in the continuity program and you will need to cancel prior to the next shipmentStarting in days, and then every days, we'll send you a fresh month supply of Thermal Accelerator cream for just $per month, plus $shipping and handling You can cancel at any time by calling our customer service number, and it comes with our day money back guaranteeWe have no record on-file that the customer called in to cancel and none of the items were returnedHowever, in light of this complaint we have decided to go above and beyond our stated policy and refund the customer the entire disputed amount without requesting a product returnThe customer has been removed from collections and both orders refunded back to the account

Customer placed order on 5/13/through an IVR systemHis order was for one system and an extra beltAt the time of placing the order the customer did not speak to a live personWhen he called in on 5/12/spoke to agent *** who confirmed orderCustomer at that time agreed to keep the
addition belt and we would take $off the bill and he could keep the itemCustomer was only then charged the $for the order and shipping. See attached documents

Customer called in and stated that the item was too smallCustomer returned product back on 5/11/and a replacement larger unit was shipped out to her and deliveredAt this time customer has not contacted us back regarding the item or asking to return the item

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

All sales are backed by our 30 Day Money Back Guarantee which we explain to customers at the time of the order and also print on every packing slip. With our guarantee, if for any reason a customer is not satisfied with any of the products, they may return it postage prepaid within our 30 day...

guarantee period to receive a full refund of the purchase price, minus shipping and handling charges.  However, in light of this complaint we have decided to go above and beyond our stated policy and refund the customer the entire disputed amount without requesting a product return.   I am also looking into why the phone system was down the day she called in. We have active agents at all times and I will be looking into what happened on the day she called in.

On
all orders it states that when purchasing the Tummy Tuck...

System you will be
auto enrolled in the continuity program and you will need to cancel prior to
the next shipment. Starting in 30
days, and then every 60 days, we'll send you a fresh 2 month supply of Thermal
Accelerator cream for just $19.99 per month, plus $6.99 shipping and handling.
You can cancel at any time by calling our 800 customer service
number, and it comes with our 30 day money
back guarantee. We have no record on-file that the customer called in to cancel and none of the items were returned. However,
in light of this complaint we have decided to go above and beyond our
stated policy and refund the customer the entire disputed amount without
requesting a product return. The customer has been removed from collections and both orders refunded back to the account.