Tune Footwear

Revdex.com spoke with [redacted] from the businessHe said that after looking in his files the item was returned for some reason an alert was not noted but a refund will be sent out today to this customer

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Tune Footwear regarding complaint ID ***However,
*** was able to get this issue resolved and has fully refunded me my refund.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance
of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with [redacted] from the business. He said that after looking in his files the item was returned for some reason an alert was not noted but a refund will be sent out today to this customer.

Review: I purchased one pair of shoes, order #[redacted], for $99 plus $6.70 shipping plus $3.50 handling, for a total of $109.20 on 5/4/2015. I returned the shoes (unworn and in new condition) shortly after, via [redacted] tracking #[redacted], which was delivered on 5/19/2015. Two weeks afterward, not having received a refund, I attempted to call the number listed on the Contact page of the website, which had a full mailbox. On 6/8/2015 I emailed [redacted] (listed on the Contact page) requested an update on the refund status, and provided the tracking number above. On 7/9/2015 I again contacted the same email address, requesting an update on the refund status. I still have not received a refund.Desired Settlement: A refund which I am obligated based on my return in accordance with the company's stated policies, and receipt of the return confirmed by [redacted].

Business

Response:

Revdex.com spoke with [redacted] from the business. He said that after looking in his files the item was returned for some reason an alert was not noted but a refund will be sent out today to this customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,