Tune Up & Travel

I have just looked up ***'s orders in our system It looks like the first order she placed with us, for the dolphin, was shipped on January 13thThe second ring was shipped on January 20thWe sent [redacted] an email when each order was submitted to our supplier that she should expect a delay in receiving her items because of an issue we had with our supplier I notice she had been talking with Ernesto in our customer service department but her last two emails went unanswered because of an absence here in the office due to local snow emergenciesOur customer service team is coming in tomorrow (a Sunday) to try and get all of the emails caught up Both packages WILL arrive to her, they have just been delayed as we explained to her in the email sent to her on December 27thWe are not a 'scam'We have had over 10,orders processed since August with only a handful of email complaintsCertainly nothing of this magnitudeAll of this has arisen over the issue with our supplier which is now resolvedWe tried our best to keep our customers informed when that occurredIt's possible that she did not receive the email for some reason or another, and I would be happy to provide copies of our email records to prove it was sent to her if necessaryIf [redacted] would like, in an effort to avoid further damage to our company name, I will gladly reship her two rings from our local office where we keep a few samples on handOr I will gladly refund the order altogether and she can keep the rings when they arrive I just want to resolve this and move onThank you for your help in mediating this matterSincerely, -Tom

I have just looked up ***'s orders in our system. It looks like the first order she placed with us, for the dolphin, was shipped on January 13thThe second ring was shipped on January 20thWe sent *** an email when each order was submitted to our supplier that she should expect a delay in
receiving her items because of an issue we had with our supplier. I notice she had been talking with Ernesto in our customer service department but her last two emails went unanswered because of an absence here in the office due to local snow emergenciesOur customer service team is coming in tomorrow (a Sunday) to try and get all of the emails caught up. Both packages WILL arrive to her, they have just been delayed as we explained to her in the email sent to her on December 27thWe are not a 'scam'We have had over 10,orders processed since August with only a handful of email complaintsCertainly nothing of this magnitudeAll of this has arisen over the issue with our supplier which is now resolvedWe tried our best to keep our customers informed when that occurredIt's possible that she did not receive the email for some reason or another, and I would be happy to provide copies of our email records to prove it was sent to her if necessaryIf *** would like, in an effort to avoid further damage to our company name, I will gladly reship her two rings from our local office where we keep a few samples on handOr I will gladly refund the order altogether and she can keep the rings when they arrive. I just want to resolve this and move onThank you for your help in mediating this matter.Sincerely,-Tom

I have just looked up [redacted]'s orders in our system. 
It looks like the first order she placed with us, for the dolphin, was shipped on January 13th. The second ring was shipped on January 20th. We sent [redacted] an email when each order was submitted to our supplier that she...

should expect a delay in receiving her items because of an issue we had with our supplier. 
I notice she had been talking with Ernesto in our customer service department but her last two emails went unanswered because of an absence here in the office due to local snow emergencies. Our customer service team is coming in tomorrow (a Sunday) to try and get all of the emails caught up. 
Both packages WILL arrive to her, they have just been delayed as we explained to her in the email sent to her on December 27th. We are not a 'scam'. We have had over 10,000 orders processed since August with only a handful of email complaints. Certainly nothing of this magnitude. All of this has arisen over the issue with our supplier which is now resolved. We tried our best to keep our customers informed when that occurred. It's possible that she did not receive the email for some reason or another, and I would be happy to provide copies of our email records to prove it was sent to her if necessary. If [redacted] would like, in an effort to avoid further damage to our company name, I will gladly reship her two rings from our local office where we keep a few samples on hand. Or I will gladly refund the order altogether and she can keep the rings when they arrive. 
I just want to resolve this and move on. Thank you for your help in mediating this matter.
Sincerely,
-Tom

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.  Items have been received.  Just very sad that it took contacting the Revdex.com on this being as contacting the company directly was not possible. I hope this isn't their business practice in having items received over a month after the order.Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
 Items have been received.  Just very sad that it took contacting the Revdex.com on this being as contacting the company directly was not possible.
 I hope this isn't their business practice in having items received over a month after the order.
Regards,
[redacted]