TuneIn

Dear [redacted] , Thank you for your letter regarding case ID [redacted] ** [redacted] wrote us back on June 15th, to receive a refund on his subscription He provided the order number [redacted] Our agents incorrectly refunded the order number [redacted] I’ve processed ***’s refund today He can visit [redacted] for the timeline on when he should see his refund Sincerely, [redacted] Senior Manager, Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I don't fully accept the response they sent to me personally because without being able to resolve issues on the phone, they can't be reasonably resolved.But I'm going to sign up again.I truly hope that the Revdex.com points out to TuneIn that a company without customer service via telephone or chat is opening itself up to a myriad of law suits and disputes of all kinds They will discover it is easier and cheaper to have customer service than to keep answering complaints,.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I am disappointed we could not resolve this issue As a customer of [redacted] play I have reached out to them to express my concern regarding this matterI have multiple emails telling me that they have reached out to Tunein radio to no availThey have also told me that they have received multiple complaints regarding this company This is a kind of company that profits from the inattention of its customers Who has not installed an app just to try out? This particular app (Tunein radio) requires multiple steps to dissolve your "so called subscription"I have downloaded hundreds of apps to try out and this is the only one to charge my account without my consent This is why our government has an agency as the Revdex.com to stop this kind of racketeering Who is going to pay to listen to the radio??? I may not get my money back, but if this helps anyone in the future to stay away from this company then that is fine What kind of company does this kind of business? I would not want to be employed by them, knowing my financial future relies on the mistakes of potential customersI could certainly understand if I used the app for some time, but the fact is, I have not Its not like going to a restaurant and eating half the food and then asking for your money back because you didn't like itI understand you wont get your money back then This so called subscription started last week, and will last until next year at this timeWhy should I pay for services I am not going to use? How does this hurt this company? I dont want this service A simple email reminder would be nice, but I see how that could hurt their incomeI feel sorry for parents when their children install this app not knowing they will be charged for not uninstalling it The Revdex.com needs to help stop this Thanks for your effort

Dear *** ***:
For the reasons set forth in our letter dated May 31, 2017, *** is not eligible for a refund*** did not present any information in her letter that you provided to us on June 22nd, to change that conclusion.We, therefore, consider this matter closed Please let me know if there is anything else I can assist you with
Sincerely,
*** ***
Senior Manager, Customer Support

Please see attached

TuneIn, Inc
*** *** *** *** *** *** *** ** ***
July 14th,
Patricia Singleton
*** *** *** *** *** *** *** *** *** ** ***
Dear *** ***:
This response has no additional information that changes the our answer from our previous message
Sincerely,
*** ***
Senior Manager, Customer Support

Complaint: ***I am rejecting this response because:I have contacted both parties mentioned in this caseTuneIn and *** *** have volleyed the ball back and forthI've told both that I was not interested in the subscription and both have put the responsibility back on the other
*** *** charged me on one e-mail account and was corresponding on another that I have with them and ultimately I missed the day window as I did not see the correspondence coming into the email I was charged fromThis entire case was handled unprofessionally and the charge was in USD and I live in AUS, so was more than $AUDThe fact that there are no phone numbers or any way in which to speak to a human in this case was beyond frustrating*** *** promised a response in minutes regarding my request for a refundI requested one several times as I got no responseI was told to go back to TuneIn and request a refundThey very quickly said I had days from the date of purchase to do soI had already exhausted those days trying to be refunded by *** ***If this is how these online companies do business, I'll be sure to spread the wordWhat an absolute sham! It should not be so difficult to cancel a "free" subscriptionClearly, I was under the impression that it most certainly was cancelled now, and TuneIn is saying it's not! I only tried the "free" service once, so that I could listen to my son's radio show in another stateAfter that, I emailed as*** how to unsubscribe, saying that I'd already deleted the appThat's when the back and forth beganI'm a wor*** mother of six children and have travelled extensively for workMy time and money is preciousThank you for your attention to this matter.Sincerely,*** ***

TuneIn's response is attached

Please see attached response

Dear [redacted],
Thank you for your letter regarding case ID [redacted].  **. [redacted] wrote us back on June 15th, 2017 to receive a refund on his subscription.  He provided the order number [redacted].  Our agents incorrectly refunded the order number...

[redacted]
I’ve processed **. [redacted]’s refund today.  He can visit [redacted] for the timeline on when he should see his refund.
Sincerely,
[redacted]
Senior Manager, Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I don't fully accept the response they sent to me personally because without being able to resolve issues on the phone, they can't be reasonably resolved.But I'm going to sign up again.I truly hope that the Revdex.com points out to TuneIn that a company without customer service via telephone or chat is opening itself up to a myriad of law suits and disputes of all kinds.  They will discover it is easier and cheaper to have customer service than to keep answering complaints,.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:First and most importantly, I find it outrageous that customers of TuneIn have no one to talk to.  What in the heck are we coming to when businesses take money from people but  won't speak to them?Because...

there was no phone contact there was no way for me to know that the $99.99 was for 1 year.  I am 75 and although doing fairly well for my age I'm sometimes not as sharp as someone younger.  TUNEIN MUST ESTABLISH TELEPHONE CONTACT IMMEDIATELY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If someone from TUNEIN calls me I will continue the subscription.  My bank has credited my account in the interim.If no one calls from TUNEIN, I will not continue as a customer and in addition will tell everyone I know that TUNEIN has the worst customer service I've ever seen.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I guess this is the way they conduct business. My next step is to file a complaint with the attorney general's office for the state of California. I also think a call to the Consumer Watchdog group in San Francisco will help others become more aware of Tunein's business tactics.   Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I am disappointed we could not resolve this issue.  As a customer of [redacted] play I have reached out to them to express my concern regarding this matter. I have multiple emails...

telling me that they have reached out to Tunein radio to no avail. They have also told me that they have received multiple complaints regarding this company.  This is a kind of company that profits from the inattention of its customers.  Who has not installed an app just to try out?  This particular app (Tunein radio) requires multiple steps to dissolve your "so called subscription". I have downloaded hundreds of apps to try out and this is the only one to charge my account 99.99 without my consent.  This is why our government has an agency as the Revdex.com to stop this kind of racketeering.  Who is going to pay 99.99 to listen to the radio???
 I may not get my money back, but if this helps anyone in the future to stay away from this company then that is fine.  What kind of company does this kind of business? I would not want to be employed by them, knowing my financial future relies on the mistakes of potential customers. I could certainly understand if I used the app for some time, but the fact is, I have not.  Its not like going to a restaurant and eating half the food and then asking for your money back because you didn't like it. I understand you wont get your money back then.  This so called subscription started last week, and will last until next year at this time. Why should I pay for services I am not going to use?  How does this hurt this company? I dont want this service.  
A simple email reminder would be nice, but I see how that could hurt their income. I feel sorry for parents when their children install this app not knowing they will be charged 99.99 for not uninstalling it. 
The Revdex.com needs to help stop this. 
Thanks for your effort.

See attached