Tuner Crate

Greetings! I am writing with reference to [redacted] issue dated August 6, Please accept our sincerest apology for any trouble or inconvenience that have occurred recentlyWe take great care to ensure that important matter such as this are properly managedUpon investigation, we haven't received his cancellation request on July 6th contrary to his email that he requested to cancel his subscription on that specific monthWe received his email on July 6th and we immediately responded regarding his feedback with our productsI've attached a screenshot on their conversation with our Customer Care Member "Caren" for your perusalWe have every desire to address all the needs and provide the best solution available to resolve the issue of our clientsWe have cancelled his and rest assured that he will no longer be billed on the next billing dateIn addition, we will further evaluate how we can prevent this problem from occurring again in the future Please, let me know if you require additional information or further clarification regarding this matterBest regards, John Supervisor Tuner Crate www.tunercrate.com

Hello [redacted] , This is [redacted] from Tuner CrateWe received a complaint from Jennifer S Salada - Complaint ID: [redacted] We have responded to this individual and are currently working on a solution Please let me know if I can provide any further information -- [redacted] Member Support Tuner Crate

Hello ***, Greetings! We're so sorry this happened, and we completely understand why she's upset about itIt's never our intention to create anxiety for herI believe she contacted us in an un-monitored email account '***@tunercrate.com' that's the reason we did not received her emailsWe
notified all of our members to reach Tuner Crate Customer Care on this contact page: https://tunercrate.zendesk.com/hc/en-us/requests/new for further assistanceI'm unsure as to what had occurred with her orderThat crate should have already shipped and been delivered a long time agoWe can review her account and process her a refund for this inconvenienceWe apologize once again as it may very well be that USPS lost the package during the holiday shippingKindly inform her to contact us so we can get her email address and full nameWe want to assure her that we're committed to doing the best we can to fix any issues on our endThank youTuner Crate

Hello ***, This is *** from Tuner CrateI am writing you to confirm that we have received a complaint through the Revdex.com from *** D ***. We have made contact with this customer and we are looking to resolve this issue as quickly as possible
Please notify us if you need any further informationThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They emailed me directly and we came to an agreement, I am slightly upset that it took a Revdex.com complaint to get them to reply to my emails, however we did come to a satisfactory agreement.

Hello [redacted],   This is [redacted] from Tuner Crate. We received a complaint from Jennifer S Salada -  Complaint ID: [redacted].   We have responded to this individual and are currently working on a solution.   Please let me know if I can provide any further information.  ...

-- [redacted] Member Support Tuner Crate

Greetings! I am writing with reference to [redacted] [redacted] issue dated August 6, 2017. Please accept our sincerest apology for any trouble or inconvenience that have occurred recently. We take great care to ensure that important matter such as this are properly managed. Upon investigation, we...

haven't received his cancellation request on July 6th contrary to his email that he requested to cancel his subscription on that specific month. We received his email on July 6th and we immediately responded regarding his feedback with our products. I've attached a screenshot on their conversation with our Customer Care Member "Caren" for your perusal. We have every desire to address all the needs and provide the best solution available to resolve the issue of our clients. We have cancelled his and rest assured that he will no longer be billed on the next billing date. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.  Please, let me know if you require additional information or further clarification regarding this matter. Best regards, John Supervisor Tuner Crate www.tunercrate.com