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Tungsten Pride

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Tungsten Pride Reviews (2)

Dear Mr& Mrs*** Due to a medical situation, Tungsten Pride has been forced to close our doors The site needed to be shut down in order that additional orders did not continue to come in When you received your rings, you called and spoke to Julie about the missing i.d
engraving (which is free) and she told you then that she would have them engraved for you if you would return them It was an oversight on our part You, at that time, said that you, Mr***, would speak to the wife and get back to us if you felt they were necessary.We never received any email indicating you wanted to have them engraved after we spoke On your invoice, included with your rings, is our warranty All warranty and return information were present when you ordered your ring We guarantee against structural defect or breaking for months If you were truly being honest, you want to return/refund both rings because you now believe you have an allergy to your ring We do not refund or exchange based on allergies You ordered a custom ring and I believe we did a wonderful job for you and were quite helpful We are sorry that you have an allergy to your ring.Additionally, you contacted Julie by her personal cell phone which is not acceptable Please do not do that again I hope you never have to go through a medical situation that will change your life forever We are presently dealing with this and it is our highest priority The offer is still open to engrave your rings at no charge, but no refund or exchange is included Best Regards, the good folks @ Tungsten Pride

p { margin-bottom: 0.1in; line-height: 120%; }  I am rejecting this response because: 1) The return policy is vague, i.e. "Return Policy: 100% warranty against structural defects for first 18 months." This is a warranty not a return policy. There was nothing given nor stated that reflects an actual return policy.   2) In regards to my confirmed allergy of Nickel, had there been any information (if there was I could not find any) on Tungsten Pride about the use of Nickel as a binder I would not have purchased the rings. My allergy test confirms my reaction to Nickel of which I am providing as an attachment to this case. I understand that not everyone has allergies to certain metals so this may not be a common question to ask customers.   3) I did talk with Julie about the engravings the day the rings were received in the mail, but this was before I tried on the ring, and immediately had a reaction.   4) In regards to the number I called, that is the number that Julie provided in the emails she sent when she signed the email as xxx-xxx-xxxx.  Julie @ TP. I am not posting the number in this conversation for security reasons. There is nothing indicating this is a personal mobile. However, I do apologize for using that number, and will not call it again.   5) We sent three emails, one on April 11th and two on April 22nd and never got a response. If the site was closed down we understand why they were not received. However, we did try and make contact in good faith.   We understand that there was a medical situation and we are sorry for what you are going through. Please note that my family has and is going through a medical crisis of our own, and has been for three years now that did change our lives. However it may be, Job 1:21 has brought comfort to us.   At this point we do not want to interfere with what your family is going through as you mentioned this is the highest priority. We would like this to be settled as soon as possible, and maybe we can compromise on a price as a refund.

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Address: PO Box 83, Bethel, Minnesota, United States, 55005-0083

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