Initial Business Response / [redacted] (1000, 17, 2014/10/27) */ we spoke with [redacted] and she will be in the office at for a refund?exchange she said she was satisfied and happy !
Initial Business Response /* (1000, 5, 2014/09/17) */
PLease provide a copy of original receipt this will help us and also should state the venders return policy.Thank You TUNING
ELEMENT CUSTIMER S
ERVICE
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I would b happy to fax or send you a copy of my sales receipt which does state "None of our products can be exchanged or returned"But in the next statement it states"Tuning Elements stands behind the benefits of our technology"My question is how well do you stand behind it!! Mike stated it would relieve pain, lower blood pressure, help with weight loss and lower the PH in the bodyNone of those things happenedPlus when he handed me the receipt he folded it and said I could return it up to years later if it wasn't working for me
Final Consumer Response /* (3000, 11, 2014/09/29) */
On Sept I faxed Tuning Element LLC the receipt they requested
Final Business Response /* (4000, 13, 2014/10/06) */
The policy was on the purchase agreementStating no exchanges or refundsThe aqua tune that has been used can't be exchanged or returned for health reasons Your bracellete if worn please send to *** hwy *** suite *** Branson,mo attention *** with copy of original reciept Thank you ***
Initial Business Response /* (1000, 17, 2014/10/27) */
we spoke with [redacted] and she will be in the office at 11 for a refund?exchange she said she was satisfied and happy !
Initial Business Response /* (1000, 10, 2014/10/06) */
Please send us a via email copy of original l receipt so we can further help you .thank you email [redacted]@tuningelement.com or fax XXXXXXXXXX Att [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/10/07) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
The company has requested a copy of my receipt.....I do not know what their intentions are. They made no mention of what they will do regarding my complaint.
Final Consumer Response /* (3000, 15, 2014/10/15) */
I submitted the original receipt the day it was requested...I have not heard anything from this company since that date.
Final Business Response /* (4000, 30, 2014/11/12) */
Thank you for submitting a copy of your original sales receipt. As stated at the bottom of the receipt you provided, none of our products can be exchanged or returned. Please see attached file.
Initial Business Response / [redacted] (1000, 17, 2014/10/27) */ we spoke with [redacted] and she will be in the office at for a refund?exchange she said she was satisfied and happy !
Initial Business Response /* (1000, 5, 2014/09/17) */
PLease provide a copy of original receipt this will help us and also should state the venders return policy.Thank You TUNING
ELEMENT CUSTIMER S
ERVICE
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I would b happy to fax or send you a copy of my sales receipt which does state "None of our products can be exchanged or returned"But in the next statement it states"Tuning Elements stands behind the benefits of our technology"My question is how well do you stand behind it!! Mike stated it would relieve pain, lower blood pressure, help with weight loss and lower the PH in the bodyNone of those things happenedPlus when he handed me the receipt he folded it and said I could return it up to years later if it wasn't working for me
Final Consumer Response /* (3000, 11, 2014/09/29) */
On Sept I faxed Tuning Element LLC the receipt they requested
Final Business Response /* (4000, 13, 2014/10/06) */
The policy was on the purchase agreementStating no exchanges or refundsThe aqua tune that has been used can't be exchanged or returned for health reasons Your bracellete if worn please send to *** hwy *** suite *** Branson,mo attention *** with copy of original reciept Thank you ***
Initial Business Response /* (1000, 17, 2014/10/27) */
we spoke with [redacted] and she will be in the office at 11 for a refund?exchange she said she was satisfied and happy !
Initial Business Response /* (1000, 10, 2014/10/06) */
Please send us a via email copy of original l receipt so we can further help you .thank you email [redacted]@tuningelement.com or fax XXXXXXXXXX Att [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/10/07) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
The company has requested a copy of my receipt.....I do not know what their intentions are. They made no mention of what they will do regarding my complaint.
Final Consumer Response /* (3000, 15, 2014/10/15) */
I submitted the original receipt the day it was requested...I have not heard anything from this company since that date.
Final Business Response /* (4000, 30, 2014/11/12) */
Thank you for submitting a copy of your original sales receipt. As stated at the bottom of the receipt you provided, none of our products can be exchanged or returned. Please see attached file.