The company did come after two weeks But they did come
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
inherited a service agreement for maintenance not for service; since then went to the residence, the a/c was frozen so they made another return call the next day, found unit was leaking, priced to replace the coil due to the leak, also priced the replacement of the entire unit, according to business
they have already been out to the customer's home and made the necessary repairs and all issues are resolved
Dear Ms***: Thank you for your January 28, 2015, letter on behalf of *** ***I have the following information to offer in response to Ms***'s concerns regarding her health care plan. Our records indicate that Ms*** spoke with a representative on January 13,
At that time, our representative resolved Ms***'s concerns regarding her premium and coverageAdditionally, the representative contacted our pharmacy team and ensured that Ms*** was able to obtain her prescription medication before ending the callThe representative provided her name and direct telephone number should Ms*** experience any issues going forward. Anthem is committed to providing excellent service to all our customersIt is never our intention to make it difficult for our members to do business with our companyWe regret the difficulties Ms*** encountered and hope that her negative experience does not leave a lasting impression. Ms***, thank you for your efforts on behalf of Ms***Please let us know whenever we can be of further assistance. Sincerely, *** *** *** *** * *** *** Executive Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Consumer called in and indicated that she had a conversation with the business and the complaint has been resolved
We will refund the $I am sorry we could not meet her expectationsIt seems to me the other company's price is extremely low for the motor replacementI believe our price is fair for the quality of parts we use and the the Technicians experience
Ms***,I am very sorry this has escalated to this pointWe always extend our 100% satisfaction guarantee to our customers and are happy to refund the $I also, for integrity sake, would like to assure you that if we had replaced the motor and the system was still not working (due to the
Board) we would not have charged you for the motor. I hope this resolves your complaint with our service. Roy Hauser
The company did come after two weeks But they did come
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
inherited a service agreement for maintenance not for service; since then went to the residence, the a/c was frozen so they made another return call the next day, found unit was leaking, priced to replace the coil due to the leak, also priced the replacement of the entire unit, according to business
they have already been out to the customer's home and made the necessary repairs and all issues are resolved
Dear Ms***: Thank you for your January 28, 2015, letter on behalf of *** ***I have the following information to offer in response to Ms***'s concerns regarding her health care plan. Our records indicate that Ms*** spoke with a representative on January 13,
At that time, our representative resolved Ms***'s concerns regarding her premium and coverageAdditionally, the representative contacted our pharmacy team and ensured that Ms*** was able to obtain her prescription medication before ending the callThe representative provided her name and direct telephone number should Ms*** experience any issues going forward. Anthem is committed to providing excellent service to all our customersIt is never our intention to make it difficult for our members to do business with our companyWe regret the difficulties Ms*** encountered and hope that her negative experience does not leave a lasting impression. Ms***, thank you for your efforts on behalf of Ms***Please let us know whenever we can be of further assistance. Sincerely, *** *** *** *** * *** *** Executive Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Consumer called in and indicated that she had a conversation with the business and the complaint has been resolved
We will refund the $I am sorry we could not meet her expectationsIt seems to me the other company's price is extremely low for the motor replacementI believe our price is fair for the quality of parts we use and the the Technicians experience
Ms***,I am very sorry this has escalated to this pointWe always extend our 100% satisfaction guarantee to our customers and are happy to refund the $I also, for integrity sake, would like to assure you that if we had replaced the motor and the system was still not working (due to the
Board) we would not have charged you for the motor. I hope this resolves your complaint with our service. Roy Hauser