Tunnel Boutique

We have been in business for over years and have always made it a priority to take care of our customersWe are properly licensed and accredited in all the departments in which we do businessCertifying septic systems is a job we complete numerous times a weekWhen this particular system was inspected we noticed that there could be a concern with the leaching system so our technician made sure to properly mark it on the ADEQ report for the home saleThe ADEQ form was clearly marked as "functional with concern" due to the concern with the leaching systemThis concern was even notated on the "Inspection Summary" portion of page of the reportI have attached this page to the Revdex.com response so all parties can see how it was markedThis report is made available to the buyer, seller and agents for the home saleWe are not responsible for the buyer continuing with the home purchase when the concern with the septic system was properly marked and explained through the ADEQ report Thanks,Reddi Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr [redacted] ,Chase G [redacted] hereI am the General Manager of Reddi ServicesI apologize you are dissatisfied with the recent service we provided to youI understand your confusion and concern with the work that was performed but can assure you that our intent with you or any of our customers is to never take advantage of themI would encourage you to research our company reviews onlineWe have well over a thousand customer reviews from a handful of different websites including the Revdex.com that prove our dedication to customer satisfactionOur A rating through the Revdex.com, Angie's List, Yelp and Google mirror this statementWe have been in business for years and I think you and I would agree that if we were not taking care of customers we would not still be in business todayYou have been a customer of ours since and I believe you have always been satisfied with our service until our recent workAfter speaking with both technicians that visited your home and our HVAC Manager Roger Finney we are all in agreement that the original repair for $was completely valid and solved your AC issueThe loose wires came from the main repair but were not the cause of the original issue you experienced with your ACThis is why Frank came out and took care of it at no chargeWe are more than willing to refund you the sum $because of the inconvenience of our tech having to come out a second timeWe greatly appreciate you as a customer.Thanks,Chase G [redacted] General ManagerReddi Services

I was present when the inspection was done, no inspection was done of the systemThe "concern " was not explained as to why when I asked the technicianThe person was just there to pump the septic system empty and did not perform the certification correctlyWhat was done was just to answer the other uestions with "unknown " so they are off the hook as to accountability of performance of the procedure accurately

Mr [redacted] ,With as many reviews as our company has I do not expect them to all be positive as that would be unrealistic but the extreme majority of them are very positiveThe fact remains that we have A ratings On Google, Revdex.com, Angie's List and Yelp because we take care of our customers and have done so for over yearsMy intent with the refund of $was not to insult you so I'm not sure why you would feel that wayI offered the refund because I'm sure it was an inconvenience to have a tech come out a second time so soon after the original repair was madeI trust what my technicians and Manager are telling me in regards to this repair because they have years and years of experience in the HVAC fieldAll three gentleman have been with our company for many years and have always been extremely honest and customer orientedI apologize if we did not meet your service needs but the repair was valid and was the cause of your HVAC complicationsRegardless if we agree or not I appreciate you sharing with me your concernsThanks,Chase G [redacted] General ManagerReddi Services

The inspection and paperwork were both done correctlyAll parties involved had access to the ADEQ report to know that there was a concern with the leach systemThe customer went through with the home purchase knowing there was an issueThe buyer should have approached the concern with the seller of the home to make sure the leach system was repaired before the sell of the home was final

Chase,I would expect you to back your technicians and find this admiral on your partYou are correct, I have been a customer since and think Pepe is great, but this time I cannot say the same for Chris and RogerI have done my due diligence and read reviews about your company and yes you have some nice reviews, but they are not all 100% positiveHumans make mistakes and in this case Chris made oneOnce again, I would expect them to cover themselves and provide a story where it would not be possible for Chris to have made a mistakeCertainly the events of what happened bear out that the fact the same problem was still occurring after I was charged for a repair that was not neededFor you to insinuate that you were doing me a favor by sending out another tech to fix the same problem at "no charge" is insultingLike I have stated from the start I was willing to pay for what should have been a routine repair of a loose wire I feel a charge to me of $is fair for that service call, but do not feel I should be charged for a repair that questionable at bestI have asked that you or Jay call me from the very start of this challenge, but Roger has either been ignoring those requests or has not bothered to inform youIt is unfortunate that we have reached this point.Thank you, [redacted]

We have been in business for over years and are licensed and accredited to perform ADEQ septic inspections for home sales and purchasesAt the time of this particular inspection we cleared this septic system as "functioning with concern"The reason we did not pass this system as fully
operational was because we were not able to gurantee the functionality of the leach fieldThese notes were all made and filed on the ADEQ inspection form which the seller, agents and purchaser of the property had access toI have attached a copy of the ADEQ form to this response from the septic inspection showing that it was marked as "functioning with concern"We are not responsible for the tank failing months later when we filed the concern at the original date of inspection. Thanks,Reddi Services

We have been in business for over years and strive to make sure each of our customers understand how much we truly appreciate their businessOur goal is to take care of each of our customers fairly and MsRayes is no differentA manager reached out to MsRayes on Monday, August 22nd and
explained to her that we do not carry her type of toilet handle on our trucks but we would pick one up and send a technician out at no charge to take care of itThe job was completed that day everything was left in working orderWe are sorry MsR*** originally felt ripped off from our work on Saturday, August 20th but we hope she feels we did our best to take care of her during our return service visit to her home on August 22nd\Thanks,Reddi Services

On the evening of Saturday August 15th Mrs*** sent en e-mail inquiry to our company e-mail address stating she had spoken with one of our Customer Service RepresentativesDuring that call our representative told Mrs*** we would not be able to take care of her repair because we are not
currently servicing the *** area due to unforeseen circumstancesAt the completion of the call my representative contacted me to make me aware of the situation and at that time I decided to respond to Mrs*** e-mailIn my e-mail response that Mrs*** already provided I stated that we were not currently able to service the *** area and because of that I would refund their entire bill from the service we provided her on 7/20/Only $out of the $we charged her that day involved her air conditioning system but I decided we would refund the entire bill out of courtesy since we were not able to handle her homes emergencyThe refund was processed Monday morning August 17th as I stated it would be and Mrs*** should find the refund check in her mailbox in the upcoming daysOur company never has and never will advertise any informationAlthough we have not been able to service the *** area for the last couple weeks we will be starting to do so again soonWe have been in business since and have always made pleasing our customers our top priority.Thanks,*** ***General ManagerReddi Services

Mr. [redacted],With as many reviews as our company has I do not expect them to all be positive as that would be unrealistic but the extreme majority of them are very positive. The fact remains that we have A ratings On Google, Revdex.com, Angie's List and Yelp because we take care of our customers and have done so for over 60 years. My intent with the refund of $250 was not to insult you so I'm not sure why you would feel that way. I offered the refund because I'm sure it was an inconvenience to have a tech come out a second time so soon after the original repair was made. I trust what my technicians and Manager are telling me in regards to this repair because they have years and years of experience in the HVAC field. All three gentleman have been with our company for many years and have always been extremely honest and customer oriented. I apologize if we did not meet your service needs but the repair was valid and was the cause of your HVAC complications. Regardless if we agree or not I appreciate you sharing with me your concerns. Thanks,Chase G[redacted]General ManagerReddi Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Chase,I would expect you to back your technicians and find this admiral on your part. You are correct, I have been a customer since 2013 and think Pepe is great, but this time I cannot say the same for Chris and Roger. I have done my due diligence and read reviews about your company and yes you have some nice reviews, but they are not all 100% positive. Humans make mistakes and in this case Chris made one. Once again, I would expect them to cover themselves and provide a story where it would not be possible for Chris to have made a mistake. Certainly the events of what happened bear out that the fact the same problem was still occurring after I was charged for a repair that was not needed. For you to insinuate that you were doing me a favor by sending out another tech to fix the same problem at "no charge" is insulting. Like I have stated from the start I was willing to pay for what should have been a routine repair of a loose wire.  I feel a charge to me of $250.00 is fair for that service call, but do not feel I should be charged for a repair that questionable at best. I have asked that you or Jay call me from the very start of this challenge, but Roger has either been ignoring those requests or has not bothered to inform you. It is unfortunate that we have reached this point.Thank you, [redacted]

We have been in business for over 50 years and have always made it a priority to take care of our customers. We are properly licensed and accredited in all the departments in which we do business. Certifying septic systems is a job we complete numerous times a week. When this particular system was...

inspected we noticed that there could be a concern with the leaching system so our technician made sure to properly mark it on the ADEQ report for the home sale. The ADEQ form was clearly marked as "functional with concern" due to the concern with the leaching system. This concern was even notated on the "Inspection Summary" portion of page 6 of the report. I have attached this page to the Revdex.com response so all parties can see how it was marked. This report is made available to the buyer, seller and agents for the home sale. We are not responsible for the buyer continuing with the home purchase when the concern with the septic system was properly marked and explained through the ADEQ report.   Thanks,Reddi Services

The inspection and paperwork were both done correctly. All parties involved had access to the ADEQ report to know that there was a concern with the leach system. The customer went through with the home purchase knowing there was an issue. The buyer should have approached the concern with the seller of the home to make sure the leach system was repaired before the sell of the home was final.

I was present when the inspection was done, no inspection was done of the system. The "concern " was not explained as to why when I asked the technician. The person was just there to pump the septic system empty and did not perform the certification correctly. What was done was just to answer the other uestions with "unknown " so they are off the hook as to accountability of performance of the procedure accurately.

Mr. [redacted],Chase G[redacted] here. I am the General Manager of Reddi Services. I apologize you are dissatisfied with the recent service we provided to you. I understand your confusion and concern with the work that was performed but can assure you that our intent with you or any of our customers is to...

never take advantage of them. I would encourage you to research our company reviews online. We have well over a thousand customer reviews from a handful of different websites including the Revdex.com that prove our dedication to customer satisfaction. Our A rating through the Revdex.com, Angie's List, Yelp and Google mirror this statement. We have been in business for 60 years and I think you and I would agree that if we were not taking care of customers we would not still be in business today. You have been a customer of ours since 2013 and I believe you have always been satisfied with our service until our recent work. After speaking with both technicians that visited your home and our HVAC Manager Roger Finney we are all in agreement that the original repair for $1245 was completely valid and solved your AC issue. The loose wires came from the main repair but were not the cause of the original issue you experienced with your AC. This is why Frank came out and took care of it at no charge. We are more than willing to refund you the sum $250 because of the inconvenience of our tech having to come out a second time. We greatly appreciate you as a customer.Thanks,Chase G[redacted]General ManagerReddi Services