Tur America Travel

Initial Business Response / [redacted] (1000, 8, 2015/08/03) */ Al siguiente dia de la venta del ticket el cliente llamo y al revisar la factura detecte el error y se le regreso su dinero directamente al cliente, Gracias Ate [redacted] Translation [redacted] The client called the next day after the ticket was purchasedOnce the invoice was reviewed, I found the error and the client was issued a refund Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called & advised [redacted] of what she did she told me she would have to review the invoice and if it was an error the monies due would be returned but it wouldn't be that same dayI then told her if I didn't receive my money I would go to a SupervisorI asked Mrs [redacted] once again if I was going to get returned my money because I was going to go all the way to her destination on my lunch and did not want to go for nothingMrs [redacted] then told me to go & we would see once I got thereWhen I arrived I greeted her, she just said my name to look at invoice, she then reached in a drawer for $dollars handed them to me and turned away! She did not once speak to me about situation not even to tell me "sorry" for what she did!

Initial Business Response /* (1000, 8, 2015/08/03) */
Al siguiente dia de la venta del ticket el cliente llamo y al revisar la factura detecte el error y se le regreso su dinero directamente al cliente,
Gracias.
Ate. [redacted]
[redacted] Translation [redacted]
The client...

called the next day after the ticket was purchased. Once the invoice was reviewed, I found the error and the client was issued a refund.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called & advised [redacted] of what she did she told me she would have to review the invoice and if it was an error the monies due would be returned but it wouldn't be that same day. I then told her if I didn't receive my money I would go to a Supervisor. I asked Mrs. [redacted] once again if I was going to get returned my money because I was going to go all the way to her destination on my lunch and did not want to go for nothing. Mrs. [redacted] then told me to go & we would see once I got there. When I arrived I greeted her, she just said my name to look at invoice, she then reached in a drawer for $15 dollars handed them to me and turned away! She did not once speak to me about situation not even to tell me "sorry" for what she did!