Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Turbine,I was hoping to hear something more than the same tired old scripted canned response we always getThat is why I selected this method to air my grievance rather than the in-game systemAfter being a Subscription paying customer, on and off, for almost years! I had assumed that my THOUSANDS of dollars paid, would MEAN something more to you than just another canned responseI'm tempted to post this in the forums so that the community can see just how much turbine really "Cares" about its loyal fans and customersI have been in Asheron's Call, Since the VERY BeginningSome of you own something I PAID FORAt the VERY LEAST, something a bit more personal, rather than just another cop-out, would be expected at this stage of things.The People of Asheron's Call, all know where the issue liesDarktideThe Duping and Exploiting there is WELL KNOWN to allYou want the Answer, DarktideSHUT IT DOWN! Start Dropping the ban hammer for 2-months on all the rest of the exploiters GET CONTROL OF YOUR PRODUCT! Or Relinquish it to the fansPeriodWe are tired of settling for another canned response!How about less PC and Damage Control, and MORE ACTION!In closing, I find your response, and inability to take responsibility for YOUR product, UnacceptableI await a professional, meaningful, personal, customer service (and not brush-off) Oriented, action takingResponse Regards, [redacted]
Thank you for your inquiryWe have located your most recent Technical Support help requestWe have re-opened this request and have escalated it to a Senior Technical Support Representative for responseYou should be hearing back from this support agent shortly
Thank you for your inquiryWe have reviewed your case in detail and will be reaching out to you shortly with a resolutionIf you have any additional questions or concerns, please visit support.turbine.com to request help
We have reviewed this complaint in detail and have confirmed that a temporary ban was placed on this account due to confirmed use of an exploit/cheat within [redacted] OnlineAs stated in the agreed upon Code of Conduct, exploiting in this manner is against the rules and may result in a temporary or permanent banThis account in particular received a 30-day ban, since this is not the first time that it has been involved in game exploitsPlease refrain from using exploits (or violating the code of conduct in other ways) in the future to prevent the account from being banned in this manner
Thank you for your inquiryWe have re-opened your original help request with WB Games Support and will offer some options to help resolve your concernsYou should see a response from a WB Games Support Representative within the next hours
Thank you for your inquiryWe have reviewed our records and confirmed that you did successfully submit a help request via the support website about hours agoYou will receive a response to that help request within the next hours
Thank you for your responseAs previously mentioned, we're working to prevent any interruptions to services on a regular basisUnfortunately, there are bad actors who can disrupt services of many gaming companies by simply paying companies to launch DDOS attacksWhile we have systems in place that stop the vast majority of these types of attacks from interrupting services some will inevitable get through and will need to be dealt withPlease keep in mind that Asheron's Call is currently without any sort of subscription fees and is being setup for a handoff to be run by the player community
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Turbine,I was hoping to hear something more than the same tired old scripted canned response we always getThat is why I selected this method to air my grievance rather than the in-game systemAfter being a Subscription paying customer, on and off, for almost years! I had assumed that my THOUSANDS of dollars paid, would MEAN something more to you than just another canned responseI'm tempted to post this in the forums so that the community can see just how much turbine really "Cares" about its loyal fans and customersI have been in Asheron's Call, Since the VERY BeginningSome of you own something I PAID FORAt the VERY LEAST, something a bit more personal, rather than just another cop-out, would be expected at this stage of things.The People of Asheron's Call, all know where the issue liesDarktideThe Duping and Exploiting there is WELL KNOWN to allYou want the Answer, DarktideSHUT IT DOWN! Start Dropping the ban hammer for 2-months on all the rest of the exploiters GET CONTROL OF YOUR PRODUCT! Or Relinquish it to the fansPeriodWe are tired of settling for another canned response!How about less PC and Damage Control, and MORE ACTION!In closing, I find your response, and inability to take responsibility for YOUR product, UnacceptableI await a professional, meaningful, personal, customer service (and not brush-off) Oriented, action takingResponse Regards, [redacted]
Thank you for your inquiryWe have located your most recent Technical Support help requestWe have re-opened this request and have escalated it to a Senior Technical Support Representative for responseYou should be hearing back from this support agent shortly
Thank you for your inquiryWe have reviewed your case in detail and will be reaching out to you shortly with a resolutionIf you have any additional questions or concerns, please visit support.turbine.com to request help
We have reviewed this complaint in detail and have confirmed that a temporary ban was placed on this account due to confirmed use of an exploit/cheat within [redacted] OnlineAs stated in the agreed upon Code of Conduct, exploiting in this manner is against the rules and may result in a temporary or permanent banThis account in particular received a 30-day ban, since this is not the first time that it has been involved in game exploitsPlease refrain from using exploits (or violating the code of conduct in other ways) in the future to prevent the account from being banned in this manner
Thank you for your inquiryWe have re-opened your original help request with WB Games Support and will offer some options to help resolve your concernsYou should see a response from a WB Games Support Representative within the next hours
Thank you for your inquiryWe have reviewed our records and confirmed that you did successfully submit a help request via the support website about hours agoYou will receive a response to that help request within the next hours
Thank you for your responseAs previously mentioned, we're working to prevent any interruptions to services on a regular basisUnfortunately, there are bad actors who can disrupt services of many gaming companies by simply paying companies to launch DDOS attacksWhile we have systems in place that stop the vast majority of these types of attacks from interrupting services some will inevitable get through and will need to be dealt withPlease keep in mind that Asheron's Call is currently without any sort of subscription fees and is being setup for a handoff to be run by the player community
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]