Turbo Ion Inc

On 8/5/I ordered a flat iron off of their online websiteOn 8/15/I had received the package and discovered that it was defective (it would shut off automatically before heating up fully)I called their customer service on 8/16/to let them know that the product was defective and was told to send the product in and their technicians would work to see what the problem wasOn 8/30/16, I was notified that the item was indeed defective and that I would be sent a new, identical productI received the new product on 9/3/but discovered that they had sent the wrong flat iron (they had sent a inch, instead of the inch I originally ordered)Since it was a Saturday, I waited until 9/6/to call their customer service again to see if I could get the right flat iron sent to meI was notified that the manager who has the authority to deal with this issue was "busy" and that she would return my call tomorrowI did not receive a call from the managerOn 9/9/16, I called custom

Thank you for the responsePlease find attached an updated shipping label to return the item at your earliest convenienceHope this resolves your issue.If there are any further questions please contact our Customer Service Department at *** or *** and we would be happy to provide further assistance

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The company did not mail a
"letter and return shipping label" (via postal mail nor e-mail) as they statedI am happy to return the item that was shipped to me in error, provided they issue a return shipping label so that I don't have to upfront the cost myself
Regards,
*** ***

Thank you for the responsePlease find attached an updated shipping label to return the item at your earliest convenienceHope this resolves your issue.If there are any further questions please contact our Customer Service Department at *** or *** and we would be happy to provide further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did not mail a...

"letter and return shipping label" (via postal mail nor e-mail) as they stated. I am happy to return the item that was shipped to me in error, provided they issue a return shipping label so that I don't have to upfront the cost myself.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company...

did not mail a "letter and return shipping label" (via postal mail nor e-mail) as they stated. I am happy to return the item that was shipped to me in error, provided they issue a return shipping label so that I don't have to upfront the cost myself.
Regards,
[redacted]

Thank you for the response. Please find attached an updated shipping label to return the item at your earliest convenience. Hope this resolves your issue.
If there are any further questions please contact our Customer Service Department at [redacted] or [redacted] and we would be happy to provide further assistance.