Jay from TurboTubs came out and fixed a royal mess that Bob from Bath Gallery made. Jay was professional, took his time to explain what the issues were and my options available to me and got the hot tub repaired quickly. I have recommended Jay twice already and will continue to do so when asked who I use to keep my hot tub running.
We purchased a used hot tub from them, which we had delivered in September. This is our first hot tub and, after discussing our options with Jay, the owner, we decided to go with a used tub as our "starter". This would let us make a smaller investment to learn how we'd use it and what features were important to us before making a larger investment on a new tub. We knew the tub was used and there were likely to be a few more issues than with a new tub, but Jay told us that his staff of experts had rebuilt the pumps and made sure that everything was in good working order. Jay seemed extremely knowledgeable (far more so than many of the others we talked to). They had great online reviews. We had a 90-day limited warranty on the tub, and Jay assured us that their excellent service staff would be there for us should anything go wrong. We thought we had made a great decision and were in good hands.
They delivered the tub. We were excited and got it filled right away and were looking forward to our first relaxing soak. No heat. We called TurboTubs...and called...and called...and called. We got the answering machine (no calls back), we got Jay's "helpers" in the store (who knew nothing but would leave a message for Jay...who never called back). It took us two weeks of constant, progressively more irritated, calls and nagging to get in touch with Jay and get him out to the house to address the problem. The problem was that his "experts" had forgotten to reattach the heater after they worked on it.
Then, about three days after the limited warranty expired, just before a major snowstorm was about to hit, one of the pumps burnt out and the tub stopped working. We tried to reach TurboTubs, but no answer on the phone and the voice mailbox was full so we couldn't even leave a message. We ended up contacting another repair company to get them to come and get it working before the whole thing froze up.
Now the heater has apparently burnt out. We've had this tub that they had supposedly completely checked out and made sure was in good shape for less than five months and already had two major repair bills. And we still can't get ahold of them. We've given up on Jay and TurboTubs.
Jay from TurboTubs came out and fixed a royal mess that Bob from Bath Gallery made. Jay was professional, took his time to explain what the issues were and my options available to me and got the hot tub repaired quickly. I have recommended Jay twice already and will continue to do so when asked who I use to keep my hot tub running.
We purchased a used hot tub from them, which we had delivered in September. This is our first hot tub and, after discussing our options with Jay, the owner, we decided to go with a used tub as our "starter". This would let us make a smaller investment to learn how we'd use it and what features were important to us before making a larger investment on a new tub. We knew the tub was used and there were likely to be a few more issues than with a new tub, but Jay told us that his staff of experts had rebuilt the pumps and made sure that everything was in good working order. Jay seemed extremely knowledgeable (far more so than many of the others we talked to). They had great online reviews. We had a 90-day limited warranty on the tub, and Jay assured us that their excellent service staff would be there for us should anything go wrong. We thought we had made a great decision and were in good hands.
They delivered the tub. We were excited and got it filled right away and were looking forward to our first relaxing soak. No heat. We called TurboTubs...and called...and called...and called. We got the answering machine (no calls back), we got Jay's "helpers" in the store (who knew nothing but would leave a message for Jay...who never called back). It took us two weeks of constant, progressively more irritated, calls and nagging to get in touch with Jay and get him out to the house to address the problem. The problem was that his "experts" had forgotten to reattach the heater after they worked on it.
Then, about three days after the limited warranty expired, just before a major snowstorm was about to hit, one of the pumps burnt out and the tub stopped working. We tried to reach TurboTubs, but no answer on the phone and the voice mailbox was full so we couldn't even leave a message. We ended up contacting another repair company to get them to come and get it working before the whole thing froze up.
Now the heater has apparently burnt out. We've had this tub that they had supposedly completely checked out and made sure was in good shape for less than five months and already had two major repair bills. And we still can't get ahold of them. We've given up on Jay and TurboTubs.