Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I responded to the original complaint with information that was given to meObviously, it was not entirely correctI apologize to Mrs [redacted] We have always had full intentions of replacing the furnace cap correctly, and should have done it soonerWe have scheduled our crews and the HVAC cofor 4/11/18, and we have contacted the customer, and she agrees with thisWe are going to look into the siding repairs when we come out on 4/11/I want to be clear that we have not collected any money for any of the trades except for the roofing portionIn the future, Mrs [redacted] can always contact the number on her warranty certificate, and it goes straight to my deskRRSA apologizes for this situation and plan on getting it corrected ASAP
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I responded to the original complaint with information that was given to meObviously, it was not entirely correctI apologize to Mrs [redacted] We have always had full intentions of replacing the furnace cap correctly, and should have done it soonerWe have scheduled our crews and the HVAC cofor 4/11/18, and we have contacted the customer, and she agrees with thisWe are going to look into the siding repairs when we come out on 4/11/I want to be clear that we have not collected any money for any of the trades except for the roofing portionIn the future, Mrs [redacted] can always contact the number on her warranty certificate, and it goes straight to my deskRRSA apologizes for this situation and plan on getting it corrected ASAP