While I am grateful that Turf Club sent me a full refund, none of that would have been necessary if he would have just returned my phone calls All I wanted, as I explained in voice messages to him, was a response as to when he would service the lawn In my last phone call to Turf Club, I did say I'd call the Revdex.com or an attorney if he didn't respond Never have I written him a letter, threatened to call the police or Six on Your Side I think he's confusing me with another customer I HAVE been a satisfied customer for ten years, and would have continued to do so, if only I knew what was going on All I needed was a phone call Please don't make me look like a bad person, or someone hard to please That's very very unfair I welcome him to contact me personally
I believe this rejection is proof enough of the customers intentions here Again, I had some personal health related issues (severe accident in April) that put me weeks behind scheduleThen straight days of rain in June did not help in any way, other than to keep the grass greenThis customer called me complaining over and over, even after I stood in her front lawn and explained in PERSON what the issues wereNow, with a FULL refund and written letter of apology she still wants to reject my resolution to this problemReally?? We are not a large business hereNobody sits at this desk and answers phone calls all day, I WORK EVERY DAY out in the field, just like anyone elseSounds to me like there must be much deeper issues here Check my records with Revdex.com for other complaintsyears in the lawn care business and not a problem like thisYes ***, I have had other customers call (this season), but not like you haveYes ***, I have had other customers concerned about prepaying for the season, (most of my customers do prepay - because they know I will not rob them) but none that wanted their money backYes ***, I have had other customers this season that have cancelled because I did not keep THEIR schedule (nothing I can do about that)Yes ***, I have had numerous customers (over the years) that did not receive the full program in a season, because of time or weather constraints, they just got a credit for the next season or a refund check - never have I had someone complain just for the sake of complaining - because I did not return a phone callOuch, sounds pettyThis has truly been a difficult year for me personallyYou will never fully appreciate what my wife and I have endured I do however, wish you nothing but the bestThis issue is resolved as far as I am concernedEnd of discussion
I believe this rejection is proof enough of the customers intentions here. Again, I had some personal health related issues (severe accident in April) that put me 3 weeks behind schedule. Then 20 straight days of rain in June did not help in any way, other than to keep the grass green. This customer called me complaining over and over, even after I stood in her front lawn and explained in PERSON what the issues were. Now, with a FULL refund and written letter of apology she still wants to reject my resolution to this problem. Really?? We are not a large business here. Nobody sits at this desk and answers phone calls all day, I WORK EVERY DAY out in the field, just like anyone else. Sounds to me like there must be much deeper issues here. Check my records with Revdex.com for other complaints. 36 years in the lawn care business and not a problem like this. Yes [redacted], I have had other customers call (this season), but not like you have. Yes [redacted], I have had other customers concerned about prepaying for the season, (most of my customers do prepay - because they know I will not rob them) but none that wanted their money back. Yes [redacted], I have had other customers this season that have cancelled because I did not keep THEIR schedule (nothing I can do about that). Yes [redacted], I have had numerous customers (over the years) that did not receive the full program in a season, because of time or weather constraints, they just got a credit for the next season or a refund check - never have I had someone complain just for the sake of complaining - because I did not return a phone call. Ouch, sounds petty. This has truly been a difficult year for me personally. You will never fully appreciate what my wife and I have endured. I do however, wish you nothing but the best. This issue is resolved as far as I am concerned. End of discussion.
Many people are completely unaware of how lawn service even works. They think you can go to the hardware store and buy a bag of stuff that magically fixes the lawn and makes it beautiful. Not how any of it works. This was a very satisfied customer for 10 years with not a hint of complaint. This...
spring I was personally involved in a serious accident and could not work for over three weeks. This was discussed and explained in detail to said customer, IN PERSON. Then with 20 straight days of rain in June, my schedule got further behind - I can not control the weather. This customer got an application in early May and I know for a fact that her lawn looked far superior to many of her neighbors. So, even with one application (while her neighbors were probably on their 3rd application) her lawn was still in much better condition. She has called excessively (yes [redacted], I have saved the phone calls on my machine) sent letters to my home, left a message calling me dishonest and a rip off and theatening to call the police and six on your side, attorney blah, blah, blah ... I have been in business for 36 years and never had this with a customer. She was issued a full refund for her ENTIRE season on July 21st, including the application she had already received. I have gone above and beyond what is required of me in trying to please this woman. She is now free to find her "honest" lawn care company. So Mr. Revdex.com - Please set this record straight.
While I am grateful that Turf Club sent me a full refund, none of that would have been necessary if he would have just returned my phone calls. All I wanted, as I explained in voice messages to him, was a response as to when he would service the lawn. In my last phone call to Turf Club, I did say I'd call the Revdex.com or an attorney if he didn't respond. Never have I written him a letter, threatened to call the police or Six on Your Side. I think he's confusing me with another customer. I HAVE been a satisfied customer for ten years, and would have continued to do so, if only I knew what was going on. All I needed was a phone call. Please don't make me look like a bad person, or someone hard to please. That's very very unfair. I welcome him to contact me personally.
While I am grateful that Turf Club sent me a full refund, none of that would have been necessary if he would have just returned my phone calls All I wanted, as I explained in voice messages to him, was a response as to when he would service the lawn In my last phone call to Turf Club, I did say I'd call the Revdex.com or an attorney if he didn't respond Never have I written him a letter, threatened to call the police or Six on Your Side I think he's confusing me with another customer I HAVE been a satisfied customer for ten years, and would have continued to do so, if only I knew what was going on All I needed was a phone call Please don't make me look like a bad person, or someone hard to please That's very very unfair I welcome him to contact me personally
I believe this rejection is proof enough of the customers intentions here Again, I had some personal health related issues (severe accident in April) that put me weeks behind scheduleThen straight days of rain in June did not help in any way, other than to keep the grass greenThis customer called me complaining over and over, even after I stood in her front lawn and explained in PERSON what the issues wereNow, with a FULL refund and written letter of apology she still wants to reject my resolution to this problemReally?? We are not a large business hereNobody sits at this desk and answers phone calls all day, I WORK EVERY DAY out in the field, just like anyone elseSounds to me like there must be much deeper issues here Check my records with Revdex.com for other complaintsyears in the lawn care business and not a problem like thisYes ***, I have had other customers call (this season), but not like you haveYes ***, I have had other customers concerned about prepaying for the season, (most of my customers do prepay - because they know I will not rob them) but none that wanted their money backYes ***, I have had other customers this season that have cancelled because I did not keep THEIR schedule (nothing I can do about that)Yes ***, I have had numerous customers (over the years) that did not receive the full program in a season, because of time or weather constraints, they just got a credit for the next season or a refund check - never have I had someone complain just for the sake of complaining - because I did not return a phone callOuch, sounds pettyThis has truly been a difficult year for me personallyYou will never fully appreciate what my wife and I have endured I do however, wish you nothing but the bestThis issue is resolved as far as I am concernedEnd of discussion
I believe this rejection is proof enough of the customers intentions here. Again, I had some personal health related issues (severe accident in April) that put me 3 weeks behind schedule. Then 20 straight days of rain in June did not help in any way, other than to keep the grass green. This customer called me complaining over and over, even after I stood in her front lawn and explained in PERSON what the issues were. Now, with a FULL refund and written letter of apology she still wants to reject my resolution to this problem. Really?? We are not a large business here. Nobody sits at this desk and answers phone calls all day, I WORK EVERY DAY out in the field, just like anyone else. Sounds to me like there must be much deeper issues here. Check my records with Revdex.com for other complaints. 36 years in the lawn care business and not a problem like this. Yes [redacted], I have had other customers call (this season), but not like you have. Yes [redacted], I have had other customers concerned about prepaying for the season, (most of my customers do prepay - because they know I will not rob them) but none that wanted their money back. Yes [redacted], I have had other customers this season that have cancelled because I did not keep THEIR schedule (nothing I can do about that). Yes [redacted], I have had numerous customers (over the years) that did not receive the full program in a season, because of time or weather constraints, they just got a credit for the next season or a refund check - never have I had someone complain just for the sake of complaining - because I did not return a phone call. Ouch, sounds petty. This has truly been a difficult year for me personally. You will never fully appreciate what my wife and I have endured. I do however, wish you nothing but the best. This issue is resolved as far as I am concerned. End of discussion.
Many people are completely unaware of how lawn service even works. They think you can go to the hardware store and buy a bag of stuff that magically fixes the lawn and makes it beautiful. Not how any of it works. This was a very satisfied customer for 10 years with not a hint of complaint. This...
spring I was personally involved in a serious accident and could not work for over three weeks. This was discussed and explained in detail to said customer, IN PERSON. Then with 20 straight days of rain in June, my schedule got further behind - I can not control the weather. This customer got an application in early May and I know for a fact that her lawn looked far superior to many of her neighbors. So, even with one application (while her neighbors were probably on their 3rd application) her lawn was still in much better condition. She has called excessively (yes [redacted], I have saved the phone calls on my machine) sent letters to my home, left a message calling me dishonest and a rip off and theatening to call the police and six on your side, attorney blah, blah, blah ... I have been in business for 36 years and never had this with a customer. She was issued a full refund for her ENTIRE season on July 21st, including the application she had already received. I have gone above and beyond what is required of me in trying to please this woman. She is now free to find her "honest" lawn care company. So Mr. Revdex.com - Please set this record straight.
While I am grateful that Turf Club sent me a full refund, none of that would have been necessary if he would have just returned my phone calls. All I wanted, as I explained in voice messages to him, was a response as to when he would service the lawn. In my last phone call to Turf Club, I did say I'd call the Revdex.com or an attorney if he didn't respond. Never have I written him a letter, threatened to call the police or Six on Your Side. I think he's confusing me with another customer. I HAVE been a satisfied customer for ten years, and would have continued to do so, if only I knew what was going on. All I needed was a phone call. Please don't make me look like a bad person, or someone hard to please. That's very very unfair. I welcome him to contact me personally.