Complaint: 11252277
I am rejecting this response because the electrical malfunction issue has not been resolved. Turf Exchange has not provided the photos and details of their supposed findings. My frustration over this matter continues to escalate and I stand by my complaint of their incompetence and poor execution.
Thank you.
Regards,
[redacted] J[redacted]
Complaint: 11519696
I am rejecting this response because: The salesman K[redacted] assured me that Turf Exchange had pictures of my yard they were going
to summit to the DWP that showed the grass when it was greener. The type of grass that I had would always turn yellow in the fall/winter
The grass is similar to Zoysia/Rye grass. It would always green up in the spring. I did curtail watering to two days a week to conserve
water because of the drought. This was in compliance with the DWP. I came into the contract period with Turf exchange late October when
the grass had turned yellow. I would not have agreed to switch out the grass for the artificial turf if I was not able to get the rebate
from the DWP. I was assured that I qualified for the rebate. I am a widow on a fixed income and the rebate would have allowed me
to help defray some of the cost of the turf. Under the circumstances I feel that the salesman K[redacted] and Turf Exchange
mislead me to attain a sale. It would be gratefully appreciated if Turf Exchange would resubmit my application with the pictures
promised to the DWP for the rebate.
Regards,
C[redacted]
On 03/01/16 Turf Exchange installed 423 sqft on artificial turf at the J[redacted] residenceOn 03/04/16 I spoke with Mr J[redacted] he expressed there was an electrical issue with his...
sprinklersOn 03/05/16 Our site supervisor for that job Andy went to the residence, checked everything and noticed that the sprinkler box was exposed and had no cover, at which
time he explained to Mr J[redacted] that was probably the cause of the short, Mr J[redacted]s agreed, we told him if he had an electrician come out and find evidence we did the damage
we would take care of it.The following week we received another call from Mr J[redacted] that his pool light was no longer working and that his pool guys said we caused the outage.We than coordinated with the new tenant and had our foreman Anthony (supervisor) go out and do another check, he like the first time stated he felt that the short came
from the exposed sprinkler box, at this time the tenant stated there were also electrical problems in the house. Our foreman Anthony was also present for the dig out of the
ground prior to the turf being laid and stated there were no exposed wires at that time.Finally after having trouble coordinating availability of the tenant we were able to get an electrician our to the residence April 8th. Upon inspection of the property the
electrician states there are many electrical problems however none are a result of our install. All areas around the turf have power. Pictures were taken and show many
problems exist. The customer Mrs J[redacted] has been provided with the pictures and explanations of what is going on in each picture. I have had no response yet from Mr or Mrs
J[redacted] yet, however I hope that this can be all cleared up as soon as possible. We did everything in our power to remedy the situation.
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Complaint: 11252277
I am rejecting this response because the electrical malfunction issue has not been resolved. Turf Exchange has not provided the photos and details of their supposed findings. My frustration over this matter continues to escalate and I stand by my complaint of their incompetence and poor execution.
Thank you.
Regards,
[redacted] J[redacted]
Complaint: 11519696
I am rejecting this response because: The salesman K[redacted] assured me that Turf Exchange had pictures of my yard they were going
to summit to the DWP that showed the grass when it was greener. The type of grass that I had would always turn yellow in the fall/winter
The grass is similar to Zoysia/Rye grass. It would always green up in the spring. I did curtail watering to two days a week to conserve
water because of the drought. This was in compliance with the DWP. I came into the contract period with Turf exchange late October when
the grass had turned yellow. I would not have agreed to switch out the grass for the artificial turf if I was not able to get the rebate
from the DWP. I was assured that I qualified for the rebate. I am a widow on a fixed income and the rebate would have allowed me
to help defray some of the cost of the turf. Under the circumstances I feel that the salesman K[redacted] and Turf Exchange
mislead me to attain a sale. It would be gratefully appreciated if Turf Exchange would resubmit my application with the pictures
promised to the DWP for the rebate.
Regards,
C[redacted]
On 03/01/16 Turf Exchange installed 423 sqft on artificial turf at the J[redacted] residenceOn 03/04/16 I spoke with Mr J[redacted] he expressed there was an electrical issue with his...
sprinklersOn 03/05/16 Our site supervisor for that job Andy went to the residence, checked everything and noticed that the sprinkler box was exposed and had no cover, at which
time he explained to Mr J[redacted] that was probably the cause of the short, Mr J[redacted]s agreed, we told him if he had an electrician come out and find evidence we did the damage
we would take care of it.The following week we received another call from Mr J[redacted] that his pool light was no longer working and that his pool guys said we caused the outage.We than coordinated with the new tenant and had our foreman Anthony (supervisor) go out and do another check, he like the first time stated he felt that the short came
from the exposed sprinkler box, at this time the tenant stated there were also electrical problems in the house. Our foreman Anthony was also present for the dig out of the
ground prior to the turf being laid and stated there were no exposed wires at that time.Finally after having trouble coordinating availability of the tenant we were able to get an electrician our to the residence April 8th. Upon inspection of the property the
electrician states there are many electrical problems however none are a result of our install. All areas around the turf have power. Pictures were taken and show many
problems exist. The customer Mrs J[redacted] has been provided with the pictures and explanations of what is going on in each picture. I have had no response yet from Mr or Mrs
J[redacted] yet, however I hope that this can be all cleared up as soon as possible. We did everything in our power to remedy the situation.
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