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Turf Source

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Turf Source Reviews (1)

Review: I purchased approximately 15 foot by 105t of their best turf. My contact person was [redacted]. They sent me the turf in a timely fashion. Once I had the turf installed there were long linear defects on 1/3 of the lengths. It looks ridiculous. My installer said this is a defect that sometimes happens during manufacturing. I have pictures I would be glad to share. I am a very understanding buyer. I contacted turf supply and did not raise a big fuss, I didn't even ask for money back, I didn't even ask for them to replace the turf. All I wanted to know was if there was some way I could fix it. After I sent them the pictures clearly demonstrating the large defects, they broke off all contact. They wouldn't take my calls, and all of the support emails they no longer responded to. What I find so unbelievable was I was not trying to get anything out of them financially I just wanted help. I threatened to report them to the Revdex.com, this obviously didn't bother them so now I am. The reason I want to encourage no one to buy from them ever again is because I was so understanding and because I was not trying to get my money back or even a replacement for a clearly broken product but just simply to offer some assistance.Desired Settlement: I do not think this company should have to refund the entire order or even replace the entire product. I do think they should refund my money for the section of broken turf. I admit on their website it says you have 45 days. Our turf did not get installed untill about 45 days which is why I did not raise a fuss asking for my money back in the beginning and just wanted to assistance. Because of the way I'vebeen treated, I now think they should refund the price just for the defective part.

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Description: Artificial Turf

Address: 1885 Commonwealth Ave #K, Fullerton, California, United States, 92833


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