When [redacted] went out of business our account was turned over to Turf Technologies who agreed to honor the contract we had signed with StraightedgeThis spring they edged and mulched, slice seeded, and then began the lawn with fertilizer and weed killerAfter applications of weed killer there were still many areas of crab grass which led us to believe not much care was taken when the stuff was appliedWe have only ever treated our front yard, the back yard is mostly crab grass and other weeds but it's fenced in for our dogs and we never wanted chemicals put down back thereBut a month ago a new tech showed up and opened the gate and went into the back yard and applied the weed killer which resulted in wide swaths of brown all over the yard, and some large areas are now nothing but brownI called to complain and the receptionist said "let me check to see if he was supposed to go in your back yard." She saw that he was not supposed to treat it I told her how horrible it looked and what they intended to do about it She said she'd send someone out to look at it The someone turned out to be the same it who caused the problem He said "it'll probably turn green again." Period When we called to terminate our service, we said we wanted to talk to the owner The receptionist said he would call us to discuss the situationHe never didIt's clear to us that this company doesn't care about its customers when a problem arises
Scheduling service after we told the company twice that we did not want their service Turf Tech called our residence to see if we would like to hire them to maintain our lawn We used them in the past and were not happy with the service so discontinued after one year They indicated a change of ownership and wanted to know if we would use them again We told them no However, a week later we received a voicemail indicating that they were calling to confirm the date the technician would be performing the service We called back and told them we did not want their service Again, a week later we receive the same voicemail indicating that they were sending a tech and wanted to confirm the date Again we called and told them that we did not want their service Now a week later, we receive a letter in the mail with the letter "confirming our commitment" for with the pricing for the service This is a high pressure tactic that should be considered illegal (if it isn't alrea
When [redacted] went out of business our account was turned over to Turf Technologies who agreed to honor the contract we had signed with StraightedgeThis spring they edged and mulched, slice seeded, and then began the lawn with fertilizer and weed killerAfter applications of weed killer there were still many areas of crab grass which led us to believe not much care was taken when the stuff was appliedWe have only ever treated our front yard, the back yard is mostly crab grass and other weeds but it's fenced in for our dogs and we never wanted chemicals put down back thereBut a month ago a new tech showed up and opened the gate and went into the back yard and applied the weed killer which resulted in wide swaths of brown all over the yard, and some large areas are now nothing but brownI called to complain and the receptionist said "let me check to see if he was supposed to go in your back yard." She saw that he was not supposed to treat it I told her how horrible it looked and what they intended to do about it She said she'd send someone out to look at it The someone turned out to be the same i
t who caused the problem He said "it'll probably turn green again." Period When we called to terminate our service, we said we wanted to talk to the owner The receptionist said he would call us to discuss the situationHe never didIt's clear to us that this company doesn't care about its customers when a problem arises
Scheduling service after we told the company twice that we did not want their service Turf Tech called our residence to see if we would like to hire them to maintain our lawn We used them in the past and were not happy with the service so discontinued after one year They indicated a change of ownership and wanted to know if we would use them again We told them no However, a week later we received a voicemail indicating that they were calling to confirm the date the technician would be performing the service We called back and told them we did not want their service Again, a week later we receive the same voicemail indicating that they were sending a tech and wanted to confirm the date Again we called and told them that we did not want their service Now a week later, we receive a letter in the mail with the letter "confirming our commitment" for with the pricing for the service This is a high pressure tactic that should be considered illegal (if it isn't alrea