Turfco

The collection made over Phone for Accounts were never given a Reference number nor were given any Receipt. The reBilling isdone shoeing Paynment Due I have History of three consecutive years. It repeats. Each year I pay the bills over phone only not get the confirmation reference number. The promise of Reciept to be posted next day never arrives. Promptly after 10 days I receive another bill showing the payment still due. When I call them Invariably ( happened three years in row) The person who collected your money is not there and the person receiving your call has excuse that sheis new to this job and doesnot know much about accounts. So I ask for manager, The manager has just walked out will be back after some time and will give you a callback. That never happens. Due to identical situations and response I ask about manager, The name was not given But I was toldthat SHE ( last year it was HE) has been there for past 9 years. I asked how come a gentleman last answered me as manager if SHE has been there for 9 years. I feel there is something terribly wrong with this company someone need to investigate them for Financial Irregularities.My Ac no XXXXXXXPayment was made on 04/25/2014 by VISA card at 2:00 pm the person entered was named [redacted].I called on again on 05/07/2014 upon receiving bill again. Called at 2:25 pm - 2:34 pm person attending call identified herself as Tori. The manager as usual was not present. The treatment is not yet carried out. I still do not have Receipt for the transaction nor do I have reference number of transaction.Desired SettlementThe Billing regularity and Posting should bve done by qualified/trained staff.Business Response Mr.[redacted]'s payment was called in on April 25th 2014. He was informed then that it would not be reflected on his statement as they were already created. Any payment made after the 20th will not be reflected until the following months statements as we have to prepare them in advance so that they reach the customer on the 1st of the month. Mr.[redacted] called our office again on May 7th, he spoke to [redacted], following that [redacted] returned his call and further explained our statement processes. The approval code for his transaction is 008310. We respectfully request that this complaint be closed as resolved due to the fact that we did not receive the complaint in the mail until yesterday and also that this issue was explained to the customer on 2 separate occasions.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The treatment is not yet done, Once the treatment is done I will re-evaluate the response to complaint.Final Business Response This complaint revolved around billing and the billing issues were addressed. The customer did not mention service in the original complaint and we feel that this matter is closed. Additionally, services were rendered on Friday June 27, 20914. All issues resolving this customers account should be resolved and this case closed.

this company keeps billing me even though I cancelled service with them in writing august 2014. Revdex.com CASE#: XXXXXXXXa complaint was filed against this company last year for bad billing and collection practices (case number above). after months of pursing the case, it was finally resolved. I then sent them a letter in writing cancelling my service them dated august 21, 2014. this cancellation letter is referenced in the previous complaint, and was well in advance of the 60 day notice required to cancel services as it was 345 days in advance of the next service call schedule since the service renewed in august. this year I have received 4 bills to date: may, june, july, and august. I want this company to stop billing me and remove me from their system. I am NO LONGER A CUSTOMER as of august 21, 2014. Desired Settlementi want the company to stop billing me. I also want them to acknowledge that I am no longer their customer as of august 2014 as per my cancellation letter sent to the address on all the bills.

Cancelled account in November 2010. Continue to try to bill me. Per the instruction of an agent of Turfco, I sent a letter via ** Mail to Turfco's PO Box in Cordova, TN to cancel my account effective November 2010. Please note that no further services were performed by Turfco following this letter. I continued to receive bills from the Company. I called and left a voice message but recieved no return call. In January 2011 I sent another letter via ** Mail to Turfco's PO Box enclosing a copy of the November 2010 letter and requesting that my account be terminated effective November 2010. I continued to receive bills monthly. I tried calling the office of Turfco again and was told to resend letters via ** Certified Mail. I did so in May 2011 and that letter was returned to me by the ** Postal Service as it was never picked up or refused by Turfco. In June 2011 I recieved another deliquent account notice at which time I sent a second certified mail to them enclosing copies of all my prior communication. That letter was also returned to me by the ** Postal Service. I called Turfco and left a voice message which was never returned. All communication ceased on both ends and I assumed my account had finally been closed per my request. Yesterday (3/17/14 and over 3 years since first correspondence) I recieved correspondence from Turco stating I owed them over $500 for services neither performed or requested over the last 3 years. I owe this company absolutely nothing as no services were performed at my address since before November of 2010. Desired SettlementMy account should be terminated. All charges they claim since November 2010 are fraudulent and should be expunged from their billing and collections system. Turfco has performed no work and provided no services to me since before November of 2010.

I entered into a Termite, Lawn, and Pest Control service agreement with TURFCO when I purchased my current home in 2002. The service provided was initially good, and I paid all bills received in a timely manner. TURFCO has experienced staff turnover which has resulted in a degradation of service, customer follow-up, and inconsistent policy communicated by its staff. I terminated my customer relationship with this company approximately two to three years ago, and telephonically contacted the company numerous times to confirm termination which was verbally confirmed. In January 2014, I received a statement in the amount of $600 which indicated I was delinquent on payment of termite/or pest services provided. No one has serviced my home for termites or pests in over two to three years. I contacted the company which has hired a new Billing Clerk, who advised that I was locked into the contract, and was obligated to pay the full or reduced amount because the company had never received notification of cancellation, and that the termination procedure was miscommunicated by former staff. I do not recommend this company for pest, termite, and lawn services due to poor customer service!Product_Or_Service: Termite, Pest, and Lawn ServicesDesired SettlementRemoval of collection effort due to poor business practices, and poor guidance on the proper procedures of cancellation of services.Business Response Mr. [redacted] cancelled his services by phone but not but not in writing. The agreement calls for termination of service in writing. When Mr. [redacted] called his agreement had already renewed. The terms of the agreement were recently discussed with Mr. [redacted]. We agreed that we would use the date that Mr. [redacted] intially called and bill him through the end of the term he was responsible for at that time. He should be receiving a corrected bill as well as a copy of his service agreements in a few days. Mr. [redacted] was also told that we would do what we can to settle the issue.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As a retired [redacted] Agent, I despise poor business practices and fraud! I contacted TURFCO telephonically approximately 2 or 3 times in late 2012 to cancel any and all services provided. In those conversations, I was informed that the account was closed and cancelled. I was never told by any of the representatives of TURFCO that I needed to submit something in writing or complete a form to close the account, or that the account was renewed. I speak, read, and write in English at an above average ability, and pay my bills. During my relationship with TURFCO, I satisfied all outstanding obligations in a timely manner. I did not receive any invoices or other correspondence from TURFCO until 01/01/2014-almost a year. If the company was aware of outstanding balance for over a year, efforts to communicate or contact me should have been made to contact me to satisfy or discuss any debt due-they did not do that until 01/2014! I have been retired for over a year, and TURFCO has not been to my property to perform any pest or termite treatments since late 2012. I am at the house all day, everyday. After being verbally informed that the account was cancelled, I entered into a Termite and Pest Agreement with Good Earth on 01/19/2013. Why would I have two Termite and Pest Control Contracts? Good Earth has treated my home in an exemplary manner since 01/19/2013. TURFCO has had a lot of turnover with its staff, a change in name to U.S. Pest Control, and is deserving of the "F" rating they have with the Revdex.com. Their history of complaints show a large percentage of similar collections efforts.I did discuss with TURFCO the contract, and asked for a documented recapitulation of the account for further discussion. I have also called the company, and left voicemails which were not returned. I will not pay $609 for services TURFCO indicates they performed in late 2013, nor should I be penalized for a failure to communicate with the customer. What services did they provide in early or mid-2013, its not on the invoice because TURFCO did not provide any services at my residence. Furthermore, I will not be the victim of poor business practices by a business that is attempting to improve it bottom line through internal collection efforts on former, or current good paying customers. This company should close its doors, and call it day! I will forward a copy of this complaint to the Tennessee Department of Consumer Affairs, and my Attorney.Final Business Response Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)TURFCO has failed to provide a copy of contract or any other documentary evidence to support their position, with the exception of a fraudulent invoice which is attached to this complaint. TURFCO verbally advised the contract was cancelled, and did not tell me to provide my request in writing. Company has experienced turnover, and is attempting to hold several former customers liable for poor administrative and billing practices. My position stands, I do not recommend this company for due to poor billing practices and customer service!

Turfco has terrible customer service at the office, awful performance in the field and shady business practices. I initially chose Turfco to manage my Termite, Pest and Weed Control way back in 2002 for a property in Cordova. This was before Internet search could provide one with balanced reviews on companies. In that time, the property has become a rental property and I no longer live on site. I continued to pay the annual fee for the 3 services, upwards of $675, always in full, each January. I can provide proof of these on time payments. Because I had long-term tenants who did not complain about the service, I was unaware of the poor condition of the yard until the summer of 2013. Upon inspection of the home upon tenants vacating, I immediately called Turfco and spoke with [redacted]. She was extremely rude and we could not reach a resolution about the state of the yard (infested with weeds). I told her to cancel ALL of my contracts and to not bother returning for the rest of the year, as I would be hiring new service providers. I was NOT informed that I would need to issue any cancellation in writing, AND I did not request any refund for the period of Aug-Dec of 2013 as I figured that WAS under contract and I felt comfortable parting with those charges. However, I had to get NEW service with 2 other companies to handle the 3 services (which I can provide proof of invoicing/payments from Aug-Dec 2013 and beyond) because the issues had to be remedied immediately. In addition, the owner of the company, [redacted]. "[redacted] III) called me to try to remedy the situation shortly after I spoke with [redacted], and I informed him that I had already hired new companies to replace his services. Again, I was NOT told of the need to cancel any services in writing. Now, January 2014 I have received invoicing for 2014. I immediately called the business and spoke again with [redacted]. She informed me of the writing clause and in the same breath, said the account (that had always been paid in full in January of each year for over 10 years) would be sent to collections. I reminded her of the conversation in August and that I would be filing a complaint here and contacting my attorney. Upon researching this company, I have learned that there have been FOUR consumer alerts against this company and another company owned by Mr. [redacted]) with a combined 75 complaints against them in the last 3 years and an "F" rating for both! How is this man allowed to still conduct business? I am forwarding this letter to the State Attorney General and Secretary of State for further inspection as it appears this company has a long history of non-service and unfair collection practices. Beware. Desired SettlementI am seeking a FAIR cancellation of services that appeared to NEVER have been performed to begin with, especially since I paid for Aug-Dec of 2013 and did not receive services during that time. Business Response On July 26, 2013, Ms. [redacted] called Turfco's office to report weeds in the yard of her property located at [redacted] in Cordova, TN. The representative that spoke to Ms.[redacted] apologized that she was unhappy with her lawn and assured her that we would get a technician out within one week to take care of her concerns. Ms. [redacted] was unhappy with that and wanted a technician out that same day. Our representative explained to Ms. [redacted] that the schedule for the day was booked but that we would get her worked in within one week. Ms. [redacted] told the representative that she was unhappy with that and wanted someone immediately and may call back to cancel. The representative was trying to explain the service as well as the cancellation policy when Ms. [redacted] hung up. Ms. [redacted] was contacted a few days letter to schedule service but declined. Ms. [redacted] has a year-to-year service agreement with Turfco that requires cancellation in writing with a 90 day notice. Ms. [redacted] contacted our office on JKan. 13, 2014 inquiring about the statement she received and was again informed of the cancellation policy. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is not how any of these conversations occurred. I told the representative ([redacted]) to cancel my services at that time and when I spoke with [redacted] the next week, I told him I had already canceled the services- which I have already explained in the initial complaint. They clearly know I have canceled as they have not been at the home to perform any services, anyhow. Based on their track record of deceptive collection practices and poor customer service, it isn't hard to come to the conclusion that this is they way they continue to attempt to collect money for services not rendered or rendered improperly. My original statement still stands. Unsatisfied. Final Business Response Cancellation of service is required in writing per the terms of the agreement. A copy of Ms. [redacted]'s service agreements will be mailed to her today. Turfco provides free service calls on any service that a customer is not happy with. We have had no other complaints from Ms. [redacted] other than this one which we tried to resolve. Due to a mild winter last year there were some yards that required more extensive treatment. That said, we have to be careful how frequently we apply product so that we do not kill or burn the yard. We did offer Ms. [redacted] service which was refused by her because we could not come out as expediently as she wanted.

My yard looks terrible they rarely come and spray, I have lost adult trees to termites,now have termite swarms and Manager was a no show appt.I have Pest, Termite and Lawn Service with this Turfco. I voiced my concerns with [redacted] (Manager) seemed like he cared and would come and look at the termite swarm and damages to home. I have been unable to reach him for 4 weeks and unable to leave message. He was a no show for our appointment. Lawn looks terrible with spots and weeds. I am very unhappy with their service. If you can even call it that! I should be reimbursed for the service I have not received and have 3 deductions from my checking account that I am unable to stop with out them. Unless, I take more time off from work to go into my bank and sign papers. Desired SettlementI have paid 14.58, 19.00 and 26.00 a month and 2500.00 for lost trees. If you reimburse me for what I have lost in only the last 3 years I would say his Company owes me around $4500.00 He said some people want their yard to look like a golf course and some people don't. Seriously, who would'nt want their home to look manicured like a golf course. Sure wish mine did!Business Response This complaint was just received in our office. First when Ms. [redacted] called to voice her concerns we immediately sent a technician to service her property. There was a previous appointment that was cancelled due to an emergency but that service was provided the following week. We have no heard of any complaint from Ms. [redacted] since providing her with service the first week of August. As we explained to Ms. [redacted], Turfco does not in anyway treat nor warranty her trees for termites or insects of any kind. Her termite service applies only to the house itself, not the yard, trees, fencing, etc. As of today we are unaware of any outstanding issues regarding Ms. [redacted] services and she has not requested to terminate service. If there are any further concerns that need resolution then Ms. [redacted] shold contact our office so that we can resolve them. We request that this complaint be closed as resolved since the matters in this complaint regarding the trees are not covered, warranted, or serviced by Turfco.

Canceling termite contract is not honored or confirmed.Since we have moved from[redacted], I have contacted Turfco 3 weeks ago to terminate my termite contract for next year and beyond. I was instructed to write and send them a letter to terminate the contract and I did so. Once they received the said letter, they were to send me a confirmation letter stating the contract has been terminated. However, I never received the confirmation letter. I have called them numerous times and they kept telling me that the letter has been mailed. They were very rude and short. I have read many complaints regarding this company and I'm concerned that they will continue to bill me and I'm not sure what that would do to my credit as I've heard similar horror stories with this company.Desired SettlementI would like a confirmation letter or email stating the termite contract has been terminated for [redacted], TN 38016.

I received a bill for $934.00 from Turfco in October 2014 for services that they have yet to substantiate.I received a bill for $934.00 from Turfco in October 2014 for services that they have yet to substantiate. When I spoke with the Director of Operations, [redacted] Williams, she was rude and ill-mannered. Turfco formerly provided services at my prior home in [redacted], TN through assignment from the builder of my prior home. I bought my home in 2003 and sold it last year in 2013. I moved from [redacted] in 2012. I discontinued Turfco pest control services at my home in 2009 due to extremely poor service and customer service and only kept the termite portion because of the expense to start up with another company. However, after a letter dated Nov. 7, 2009 upon me asking for services to be validated, I never received any services per direct observation. I also did not receive any bills after that time frame.When I moved from TN in 2012, I still owned my home until I was able to sell it in July 2013. I then submitted documentation to all companies such as utilities, lawn care, etc. to please officially terminate all services. I received responses from all companies EXCEPT Turfco. I received NO coorespondence from Turfco for over a year and then suddenly I was mailed a bill for $934.00 of which they have not been able to validate and in their first mailing threatened to send it to collections.To this date 12/30/2014, I still have not obtained closure to this matter and would like for it to be resolved formally. Desired SettlementI would official documentation closing this matter and this old account indicating a ZERO balance and termination.

Still being billed for cancelled service.I called them and spoke to someone named [redacted] and asked her to cancel my termite service with them since my house sold in mid-August. of 2014. I was asked to fax a letter with the request for cancellation (ATTN: [redacted]) which I did. I was told that there would be a fee of approximately $20.00 which I agreed to. But no fee was charged and I am being still billed on my credit card for services in a house I dont even own. They have charged me $14.58 on 8/29 and 9/30.Desired SettlementTurfco has to stop billing me, refund my $14.58 which they charged twice after me submitting my cancellation. They have to send me a bill for the cancellation fee which is approximately $20.00 which I will pay but only after my refunds. I WILL NOT pay them the cancellation fee if I do not get a refund BECAUSE they have already charged me more then the said fee. In which case, they have to refund the difference. Business Response Mr.[redacted] called our office and sent a fax to cancel his service. He was advised that there was $29.16 due to close out the account which was 2 months of billing at $14.58 per month. he was drafted for those 2 charges and then the draft was stopped. Mr. [redacted] called our office confused about this and once we explained it to him and assured him the draft was stopped he was fine. It seems he thought we would take the fees together in one charge and he presumed that since we took the payments separately that we were still billing him. This has been explained to the customer. No draft was charged for December and the account has been closed with no further balance due.

We recently ran into trouble with Turfco pest control of [redacted], TN after 13 years as faithful customers. We sold our [redacted], TN house in OCT 2013. Thirty days prior to closing, my wife informed Turfco via telephone about the sale and requested that all Turfco services be stopped. She was told by an employee who identified herself as the office manager that the telephone call would suffice and that closing (on the house) would end the contract. My wife specifically re-confirmed this point with the office manager. The last legitimate bill we received was dated OCT 2012, and paid in full at that time. Yet, in July 2014, we received a bill for $175.00 stating that we were in arrears. No services were listed for that bill other than Balance Forward. Our Turfco bills were always generated in OCT or NOV; yet this bill was dated April 2014, well after we informed Turfco that the home was being sold. We ALWAYS paid our Turfco bills in full and on time as with all services we receive. We contacted Turfco on 28 July 2014 to remind them that we had stopped this service owing to our sale of the home. Turfco refused to honor their earlier statement. The woman who answered refused to provide her name for the record. She stated they would pull the record to verify we were told not to send anything in writing and that she would send a copy of the contract. None of this was honored. Rather, she referred us to someone named [redacted]". After several failed attempts to contact "[redacted]", we spoke with the General Manager, Eddy on 04 AUG. While we tried to describe the situation, he cut us off, in a rude, sexist, and demeaning manner (when my wife spoke he said "it sounds like THATS your boss") and refused to honor the original statement. He denied that his representative told us that no documentation was needed and threatened to send the bill to collections. We have never had any difficulties like this in the past and are puzzled by their current practices.Product_Or_Service: Pest/termite controlAccount_Number: XXXXXXXDesired SettlementWe want the harassing billing to end and for Turfco to honor their commitment. They are not authorized by us to provide any services. We no longer own the home. We want them to cease their threats and efforts to send this to collections. We need documentation that Turfco will cease this effort to get money from us for no services.Business Response We discussed the terms of the agreement that Mr. [redacted] had with Turfco. Mr. [redacted] has sent in payment which essentially means he has accepted his financial obligation. The account has not been paid in full and we are sending Mr. [redacted] a letter that the account is now closed. Since Mr. [redacted] has now paid his balance and we have closed the account, we feel that this matter is resolved.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The complaint against Turfco has not been resolved. In addition to the dishonesty and outright harassment we have experienced with this company, we have yet to receive a letter in the mail confirming our account with them has been paid in full, and that is has been closed, yet they stipulated this had been done on September 3rd. We perceive a consistent pattern of dishonesty in TURFCO's dealings with us. These people provoke consumers with unwarranted threats to send their accounts to collections without justifying their charges. To the best of our knowledge, no services were rendered for the period claimed. They have yet to produce any tangible evidence of services provided. In our opinion, their threats amount to extortion. We did pay $175.00 to TURFCO for concern over our good credit. We in no way agree with this charge. This dispute is far from resolved. Payment should in no way be construed as agreement that this is a proper charge. We do NOT agree with TURFCO's response in any way. Additionally, 64 complaints to Revdex.com is a strong indicator they should not be in business. Why is this allowed? We have yet to receive any description of the services rendered for the period in question. Nor have we received a receipt for the check we sent them. They claim to have sent this documentation on 03 SEP. As of today 11 SEP we have yet to see any communication from TURFCO. Is this yet another falsehood? Seems like it to us. We have paid them only because they have kept threatening us. Please do NOT consider this resolved. Other consumers need to beware of this company. They should be shuttered in our opinion.Final Business Response A letter as well as a copy of the agreement has now been sent to Mr. [redacted] on 3 separate occasions, the most recent being mailed on October 3rd, 2014. I had previously called Mr. [redacted] and left a voice mail to inquire as to whether or not he had received our letter but that call went unreturned. Additionally, I called Mr. [redacted] today at 2:45 p.m. and his voice mail box was full. At this point, there is nothing more I have to add. If Mr. [redacted] has received the documents we sent then his questions should be answered. I have not been able to confirm whether or not that he has received them.

Turfco will not provide written confirmation of receipt of cancellation of services given sale of house. Holding me to pay for a new full year.Given the sale of my house at end of May 2014, I requested Turfco to cancel all services. As requested, I faxed a written letter to cancel services on June 2, 2014. I continued to receive bills. After calling Turfco, I am told that per contract terms signed in 2002 when first becoming a Turfco customer, it required 90 days notice and that my contract renewed in July 2014 for another year. Thus, I am required to pay for the full year. Given the contract terms, I have agreed to pay for the year; however, I have requested Turfco to provide written letter to me about receipt on cancellation and that they would not renew again next year with a claim that I did not provide a cancellation. I need a guarantee that they will cancel all my services with them ([redacted] as of now, upon my payment of current balance on account - [redacted] should not auto-renew anymore). However, even after they agree via phone to send me letter, I have not received one after multiple calls (last two weeks weekly). I have requested that I will only pay the balance once receiving this written confirmation (since Turfco required written notice for cancellation, I should expect the same). The number of issues around similar complaints on the site makes me nervous about sending a check to Turfco without them guranteeing cancellation of services after my payment. I DO NOT want to do business with Turfco again and DO NOT recommend anyone else to as well. We have consistently had issues with Turfco around them coming and providing services (we would constantly have to call them to come). I have lost trust in this company. What is even worse is that the owner,[redacted] will not talk to me even after multiple requests and messages.Desired SettlementIdeally, Turfco should allow me to cancel my service for the new year especially since I do not own the property anymore.However, if it's my mistake for not reading their stringent policy in 2002 (12 years ago) and if I am required to pay for the full year given my June 2 notice was not within 90 days of my contract renewal (because my house sold quickly without me anticipating that), I am okay and willing to pay this as I have told Turfco. But, only if Turfco confirms via written letter that they will cancel all services once payment is received and all services (Termite, Pest etc under my name) are stopped with no more bills. Not sure why this is too much to ask.

I overpaid my account due to multiple bills received. the company will not issue a refund of funds overpaid I overpaid my account by $35. I sent 6 checks in the amount of $35 each and the original bill was for $175. 6 checks equals $210. I sent the last payment because a bill I received said I still owed money. I have now overpaid by $35 and turfco will not refund the $35 I overpaid. I have sent a letter and made a phone call, 2 weeks apart. when I called to ask the status of my refund, I was told "our bank does not feel like we cashed all 6 checks and are still looking into it." the letter bringing the error to their attention was sent 2 weeks prior to the phone call. all 6 checks were cashed and deposited into the same account signified by a stamp with their banks name and their account number on the back of each check. I want a refund of the $35 I overpaid. Desired Settlementi want a refund of the $35 I have overpaid for my bill. Business Response This is the first copy of this complaint that we have received. Ms. [redacted] sent our office a letter explaining that she had overpaid us. At that time all our system showed was that we received $175.00. Since, then we have called Ms. [redacted] and let her know that we were researching the matter. I left Ms. [redacted] a voice mail today letting her know that we had located the extra $35.00 and that a check to her for that amount would be mailed on Friday Sept.5th, 2014. At no time did Turfco refuse to refund an over-payment to Ms.[redacted], she was simply told that we had to verify with the bank that the money did in fact go into our account as the number that was on her cancelled checks was not an account number at all but a routing number. We have verified the information with the bank and the refund in the amount of $35.00 will be mailed on Friday. We request that this complaint be closed as resolved as soon as Ms. [redacted] receives her refund. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)it's been a week since their response and I have yet to receive a refund check in the amount overpaid. if and when I do receive this refund, I will consider this a closed claim. they have now had $35 above what I actually owed on my account for right at 2 months. Final Business Response The refund check was mailed to the customer as previously stated. We have made 3 attempts to reach Ms. [redacted] to verify that she has received the check.

This complaint is simple. We continue to write to this company to cancel services and yet they continue to charge us money. We can't get them to stop.They keep sending us invoices from past services and they keep charging us for new services that we have continually cancelled for over 2 years. It is an annual charge. We have refused to pay citing our in-writing cancellations, and they keep trying to extort the money from us. We got another invoice 2 days ago which includes new charges for the next year. We have photocopies of our cancellation letters. (4 of them that we kept)Desired SettlementWe will not be paying ANY charges. We have cancelled this service and refuse to be billed for services that have been cancelled.

TurfCo contract came with my new home in 2003. We decided to cancel our contract in 2011. They continue to bill us.When we decided to cancel our contract in 2011, I called and spoke to the business manager in the office who said we had to pay a $30 cancel fee. I replied that was fine and requested that in writing as well as a bill for the $30. Instead, I continue to be billed, first for $300, then $500 and now $700. They acknowledge I cancelled in 2011, but continue to bill me for services not rendered, since they have to have my permission to come onto my property. In a recent statement, they wrote they have renewed my contract. This was done without my authority.Desired SettlementI cancelled my contract in 2011. They provided no more services after that. They need to take me off their mailing list.Business Response The $30.00 termination fee was never received which was required to cancel this agreement. We also reserve the right to charge a $10.00 per month late fee and interest on any unpaid charges. Turfco will happily settle this matter for $175.00. We are certainly willing to close this account one that balance has been paid. We are owed a $30 termination fee along with 36 months of late fees but will happily settle the account for $175.00. We were unable to close this account due to not receiving the termination fee required by contract.Consumer Response Turfco never sent me a bill nor copy of that in writing as I requested back in 2011. If they have a right to charge $10 a month in late fees, I want to see that in a copy of my signed contract with them, which I requested back in 2011. However, my latest bill was for $700, which is fraud as advised by my attorney. Final Business Response Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)If and when I receive a letter in writing from TURFCO that states that once I pay 29.16 the account is closed, I will be glad to settle this matter and send them a check. Unfortunately, too many times in the past 3 years I have been told they would send me this in writing and I have yet to receive anything of the kind.

I terminated my contract with Turfco in writing over a year after I moved and they continue to send me a bill for services I didn't request.I am still receiving a bill from Turfco after having terminated my contract with them over a year ago. I've called Turfco on three separate occasions about this bill, and an employee told me she would correct the mistake. I am still getting billed along with collection notices. Do not use Turfco!!!Desired SettlementTurfco needs to stop harassing me and my family with bills we do not owe!Business Response Mr. [redacted] received confirmation via email on March 11, 2014 that his services had been cancelled and his account closed. Turfco confirmed with Mr.[redacted] that he received our email. No idea why a case would be opened on March 12 when the issue was handled and closed on March 11.

Continues to charge for services not rendered, even after a letter was faxed and a phone call made over 90 days ago. We discontinued our service when we moved from the [redacted] address. Upon inspection the Inspector stated the house has not been treated for termites even though we employed Turfco and paid monthly, we faxed a letter and contacted Turfco via phone to discontinue service. This is now the 3rd month of them trying to charge our credit card. Desired SettlementTo stop billing me for services they have not performed. Should have to pay back the money they have charged and have not provided any service. Final Consumer Response Mr. [redacted] has contacted me. He states there is a contract that states 60 days of payment after termination. This may be true. Not satisfied with that answer. But case is resolved. Thank you

I cancelled services for[redacted] and its sister company, Turfco; but the owner continued to illegally withdraw funds from my account.When I bought my house in 2003, it was equipped with security service from[redacted] and a termite plan with its sister company, Turfco. Monies were automatically withdrawn from my account monthly in the amount of $24.95 for[redacted] and $27.00 for Turfco. On September 30, 2011, I received a letter from[redacted] Consultants, Inc., subcontractors for[redacted], stating that monitoring services provided by them on behalf of[redacted] will be terminated midnight October 31, 2011. I talked directly to an employee of[redacted] and told her that I wanted my services cancelled.[redacted] continued to withdraw money from my account through April, 2012. I went to my financial institution to cancel automatic withdrawals. Withdrawals for[redacted] discontinued, but Turfco continued to withdraw funds from my checking account. On July 24, 2012, I sent a letter to[redacted] requesting reimbursement of $149.70, the amount withdrawn from my account after services were terminated. I also requested, in writing, that Turfco services be terminated. Withdrawals for Turfco was temporarily suspended, but started back up without my permisssion. Once again, I went to my financial institution to stop automatic withdrawals. I was told that at the time the financial institution could not stop future debits from Turfco. Therefore, Turfco started back debiting my account in late 2012 until July of 2014. My financial institution completed a "Written Statement of Unauthorized ACH Debit and ACH Stop Payment" on July 3, 2014. I sent Turfco a letter July 28, 2014 asking for a refund of $635.70. I have yet to hear from them.Desired SettlementI am seeking a full refund of monies ($635.70) illegally deducted from my checking account (149.70 for Fort Knox and $486.00 for Turfco).

This company continues to bill me and attempt to bill my credit card after contract of services was terminated in October 2013.I have been a customer of Turfco Termite Company since August 2010 when I purchased a home on [redacted]. I paid my monthly termite contract fee of $27 for approximately 2.5 years via my credit card automatic bill pay. I began suspecting that the company was not servicing my home and discovered that they had not been for some time. I had a significant amount of termite damage ($600) that was supposed to be paid under the termite contract. The owner, [redacted], would not agree to pay the agreed amount and in October 2013, I attempted to terminate my contract via certified letter in writing as per terms of contract. The letter was returned to sender due to mailbox being closed. I attempted to contact the business and left a voicemail stating that we were no longer customers and that we were terminating our contract and they were no longer authorized to charge my credit card. I received no response to this message. On Friday, I received my first ever statement from Turfco Termite Company citing multiple invoices unpaid which were never received and an outstanding past due balance of $135. The company has continued to charge my credit card with unauthorized charges until I finally had to block the charges through my credit card. Desired SettlementI desire for my contract to be terminated as of October 2013 as requested and all charges to date ($135) be reversed. In addition, the $600 in damage for termite infestation to be covered per contract would be appreciated.Business Response No letter was received from Mrs. [redacted] to cancel services and our mail box is open and checked weekly. We are looking into this matter further and will try to resolve with the customer.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Mr. [redacted] has failed to contact me to attempt to resolve this matter. He has both mine and my husband's cell phone numbers. In addition, he did not address in anyway the damage sustained to my property that was under contract with his termite company, Turfco, or the reason mail to his address was returned to sender in August 2013. He has also not responded in any way to multiple voicemails left on his company's voicemail system. I am attaching a copy of the unopened letter mailed to terminate the contract and addressing the damage returned to sender, a copy of a registered letter mailed to Turfco in August of 2013, a copy of the original termite contract signed in August 2010, a copy of the termite clearance letter received from Mr. [redacted] in July 2010, and the most recent statement citing multiple invoices that were never received at my home address as well as the statement now claiming that my contract which was void as of October 2013 has a balance of $135 with $54 past due. In addition, I know that my property has not been serviced since August 2013 because I have not been contacted to unlock my gates to access my yard at any point since this date. I contacted my credit card company and blocked any future charges from Turfco due to the inability to communicate with this company via mail per contract and the failure of Turfco to follow up with me and return phone calls or respond to voicemails. In addition, I not only feel as if under the $400,000 termite warranty signed on the contract that $600 worth of the damage sustained to my property from an active termite infestation has not been received from Turfco. I have pictures and video as well as a contractor who is willing to provide further evidence of an active termite infestation at the time the damage was discovered in August 2013. Final Business Response Business Response Turfco made 3 attempts to contact Ms. Jordan and messages were left which have not been returned.; Ms. Jordan's service agreement is very clear as to why the damage she sustained is unwarrantable and this was explained to her after Turfco inspected the property.Consumer Response I was contacted by Heather Bridget from Turfco 1 time on 3/13/2014 at 10:49am. She did leave a voicemail which I have saved if needed. I was unable to take a personal call at work and it was conveniently the morning after the Revdex.com case originally closed unresolved. I nor my husband have not been contacted other than this one time except the bills we continue to receive every month. I have attempted to call Turfco multiple times on Friday between 830-915, 1115-1200 and 430-500 with no answer on their business phone. I then attempted to waste more time and call today from 830-915 with no answer on the business phone. I have called from both my cell phone and work phone. This continues the trend of being unable to contact Turfco from the past several months. At this point, although I still feel as if Turfco owes me warranty money for the damage sustained to my home which Hank Weaver verbally agreed to at a meeting with my husband, my father and our contractor, I would compromise if Turfco would stop billing me, send me an invoice showing all charges since August have been dropped and that we are no longer customers of Turfco and they will never hear from me again and I will hopefully never hear from them again via mail, phone or through any future business.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Please see attached letter which will be mailed tomorrow via registered mail. Upon receipt of requested Statement showing $0 balance and account closed and Turfco contract terminated, this Revdex.com can finally be closed.Thank you for your cooperation.

Billing me when I had cancelled service.The last service I have on record from them is 2014, at which time I cancelled service with them. They are now billing me for service in 2016. I am refusing to pay for another year when they have not been giving me service. They said I had to notify them in writing 60 days from time of service. I do not have a contract that shows that. I still attest that I had cancelled over the phone and they have no record of that. However I told them today that I wanted service cancelled. Therefore I am not willing to pay the $215 they say I owe.Desired SettlementI want this bill cancelled and I no longer want to do business with their company.