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Turfgrass America Reviews (2)

Complaint: [redacted]
I am rejecting this response because:It fails to address to poor quality of the sod, full of weeds! It took a couple of weeks for the weeds to grow, there are NONE in the adjacent grass grass that received the same amount of water as the new grass. The weeds clearly were present in the sod they sold me Poor product, service even worse
Regards,
[redacted]

May 2, 2016 Revdex.com Corporate Office: I have received your complaint letter that was assigned an ID of [redacted] and this is my response. I have also attached our sales agreement printed on the back of our receipt and the crag's exchange between King Ranch Turfgrass and Mr. [redacted]. My name is [redacted]...

[redacted] and I am the Store Manager at King Ranch Turfgrass in Austin,Tx. 1 have a B.S. in Agronomy (Texas A&M) and over 23 years in the turfgrass industry. Our goal at King Ranch Turfgrass is to provide the customer with a quality pallet of turfgrass sod. If there are any questions concerning the quality or the condition of the sod it should be addressed at the point of sale or during the installation. This will give us an opportunity to validate the complaint/concern and offer a resolution perhaps help prevent the customer from spending money on installation and/or removal of poor quality sod. Mr. [redacted] purchased the sod at our store on 3/25/2016 and did not contact our office till 4/14/16. I viewed the pictures sent and emailed the customer my response. In my opinion the weeds in the pictures are common weeds found in most newly planted areas due to the heavy amount of irrigation water needed during the first couple weeks after installation. I felt the removal and re-installing new sod was an extreme resolution and would not solve the problem but have the same results for a second time. I recommended a consistent maintenance plan that included frequent mowing, proper height of cut, and pre-emergent weed control for the lawn. Maintaining a beautiful lawn takes time, patience, and lots of work. We cannot guarantee you will never have weed issues, insects, turf diseases, or drought issues with your sod_ I have made effort to resolve the dispute but the customer has only responded with words "law suit" and "my attorney thanks you for the e mail.!" If you should have any other question or concerns let me know!! Thanks again [redacted]

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Address: 861 Fosters Mill Rd SW, Rome, Georgia, United States, 30161-9528

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