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Turin Furniture Restoration

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Turin Furniture Restoration Reviews (2)

Ms. [redacted] came into our office 07/29/2017 with her own frames and ordered the lenses for the frame. When the glasses came back from Ms. [redacted]'s insurance lab, they had been warped. There is no way to condense frames. I spoke to Ms. [redacted] on 08/14/2017 and told her because her insurance lab had...

damaged her own frames, they should replace them for her. I also told Ms. [redacted] I would have her insurance lab make her new lenses as well, for the new frame they would be ordering for her. There is no refunds for frames purchased outside of our office because we did not provide the frame or receive payment for the frame. The frame she brought to our office is being replaced by her insurance lab since they warped the frame. Ms. [redacted]'s insurance also does not allow refunds for lenses since they are custom made. I thought Ms. [redacted] was happy with the solutions I gave her and she will have a complete pair of glasses as soon as her insurance lab completes the job. The complaint Ms. [redacted] has should not be with our office, but her insurance's lab. We simply take the frames and send them to the lab for production. We do not heat, cut or insert the lenses in the frame therefore we can not do damage she experienced to her frames. Again, Ms. [redacted] seemed happy after I spoke to her and she will have a new frames and lenses as soon as her insurance lab completes the job.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 664 Lower Mill Rd, Elmer, New Jersey, United States, 08318-3619

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