Turlock Tile & Stone Co Outlet Center

[redacted] *** Sequence of Events:2/14/Customer cameto store and after looking at material, asked for an approximate idea of whatit would cost to put granite in their kitchen We did some rough calculations based on twodifferent colors of material and gave them an approximate idea2/19/At customer’srequest, went to their home to do final measurements and provide finalnumbers [redacted] explained theprocess of installation, where joint seams would go and total cost for thejob Customer opted to go with “ThunderGold” and modified their job a little bit to include demolition, three backsplashes and new plywood, which was not in the original quote This change took the total for the job from$3,to $3, Customer agreed andpaid initial payment of $1,so that material could be ordered.Customer came to the store about a week later and againquestioned how price went from $3,to $3, We explained again and again ($for demoand plywood, $for added back splashes)For some reason customer did not want to understand this simplemath We finally offered to cancel thejob and refund the customer their money in full and go our own ways Customer refused to cancel job and said theywanted to move forward with the job and agreed to the $3,total2/26/Customer’sgranite was ordered 3/3/or 3/4/ Called customer to come inspect and approve their material.3/16/Customerfinally came into the store to inspect their material Due to their busy work schedules, this datewas delayed by them Customer approvedall material with exception of one slab Therefore, we told them that we would need to reorder the one piece,match it to the rest of the approved material and get back to them.4/7/ Customerwas asked to come back to the store and approve the new slab Husband came in without the wife, was stillnot sure, so we told him to make sure to bring his wife in and approve becauseonce we get approval, job is scheduled and we send guys out to install thegranite Husband decided to wait onapproving it and get his wife to come see the slab for herself 4/12/or 4/13/ Installerswent out to the jobsite to complete the installation There was some discussion between ourinstallers and [redacted] which resulted in customer wanting to put job onhold, yet again Apparently she was toldthat with a bigger slab, she could get by with only one joint seam (instead oftwo, as in our quote)Customer came back to the store and got revised pricingbased on using a larger slab, increasing the labor and adding fabricationcost As a result of this, the totalprice went from $3,to $4,(difference of $850) [redacted] asked for a little discount, to whichwe honored her request and took $off, so total increase was $ She agreed to this price and moved forwardwith the job.4/25/Job was installedand completed Balance remaining anddue to be paid upon completion of work was $1, ($to be paid by [redacted] and $tobe paid by ***) [redacted] paid hisportion, however, [redacted] refused to pay her $ Once again, we called her and once again weexplained what this balance was for, and eventually, she wrote the following onour paperwork, and signed it:“I, [redacted] promise that I will be in on 4/27/to make a payment towards the $750” signature and date[redacted] did not come to the store on 4/27, as promised, tomake a payment In fact, she was noteven picking up our calls after repeatedly trying to reach her [redacted] finally left her a voicemailmessage and told her when he was going to drive out to her place again tocollect the payment [redacted] made a payment of $on May 6th and still has an agreed to, unpaid balance of$ which she has agreed to repayover a course of three weeks [redacted] stated she would come to Granite Gallery on Saturday, May 9thto sign a repayment plan agreement Thisdiscussion was agreed to by [redacted] at pm on Tuesday, May 6th Approximately an hour or so before she wroteyou with her complaint.This is nothing more than someone who is trying to get outof her commitment If you need proof ofany documentation, please let us know, we can provide We take our reputation with Revdex.com veryseriously, and do not want to have any tarnish on our record.Sincerely, [redacted] , Owner, Granite Gallery

[redacted] Sequence of Events:2/14/15 Customer cameto store and after looking at material, asked for an approximate idea of whatit would cost to put granite in their kitchen.    We did some...

rough calculations based on twodifferent colors of material and gave them an approximate idea. 2/19/15 At customer’srequest, went to their home to do final measurements and provide finalnumbers.   [redacted] explained theprocess of installation, where joint seams would go and total cost for thejob.   Customer opted to go with “ThunderGold” and modified their job a little bit to include demolition, three backsplashes and new plywood, which was not in the original quote.   This change took the total for the job from$3,460 to $3,940.  Customer agreed andpaid initial payment of $1,400 so that material could be ordered.Customer came to the store about a week later and againquestioned how price went from $3,460 to $3,940.   We explained again and again ($100 for demoand plywood, $380 for added back splashes). For some reason customer did not want to understand this simplemath.   We finally offered to cancel thejob and refund the customer their money in full and go our own ways.   Customer refused to cancel job and said theywanted to move forward with the job and agreed to the $3,940 total. 2/26/15 Customer’sgranite was ordered.  3/3/15 or 3/4/15   Called customer to come inspect and approve their material.3/16/15 Customerfinally came into the store to inspect their material.   Due to their busy work schedules, this datewas delayed by them.    Customer approvedall material with exception of one slab.  Therefore, we told them that we would need to reorder the one piece,match it to the rest of the approved material and get back to them.4/7/15                  Customerwas asked to come back to the store and approve the new slab.   Husband came in without the wife, was stillnot sure, so we told him to make sure to bring his wife in and approve becauseonce we get approval, job is scheduled and we send guys out to install thegranite.    Husband decided to wait onapproving it and get his wife to come see the slab for herself.     4/12/15 or 4/13/15          Installerswent out to the jobsite to complete the installation.    There was some discussion between ourinstallers and [redacted] which resulted in customer wanting to put job onhold, yet again.  Apparently she was toldthat with a bigger slab, she could get by with only one joint seam (instead oftwo, as in our quote). Customer came back to the store and got revised pricingbased on using a larger slab, increasing the labor and adding fabricationcost.  As a result of this, the totalprice went from $3,940 to $4,790 (difference of $850).   [redacted] asked for a little discount, to whichwe honored her request and took $100 off, so total increase was $750.     She agreed to this price and moved forwardwith the job.4/25/15 Job was installedand completed.   Balance remaining anddue to be paid upon completion of work was $1,394.72   ($644.72 to be paid by [redacted] and $750.00 tobe paid by [redacted]).   [redacted] paid hisportion, however, [redacted] refused to pay her $750.    Once again, we called her and once again weexplained what this balance was for, and eventually, she wrote the following onour paperwork, and signed it:“I, [redacted]promise that I will be in on 4/27/15 to make a payment towards the $750” …signature and date.[redacted] did not come to the store on 4/27, as promised, tomake a payment.  In fact, she was noteven picking up our calls after repeatedly trying to reach her.   [redacted] finally left her a voicemailmessage and told her when he was going to drive out to her place again tocollect the payment.     [redacted]made a payment of $300 on May 6th and still has an agreed to, unpaid balance of$450.00  which she has agreed to repayover a course of three weeks.   [redacted] stated she would come to Granite Gallery on Saturday, May 9thto sign a repayment plan agreement.  Thisdiscussion was agreed to by [redacted] at 3 pm on Tuesday, May 6th.   Approximately an hour or so before she wroteyou with her complaint.This is nothing more than someone who is trying to get outof her commitment.   If you need proof ofany documentation, please let us know, we can provide.   We take our reputation with Revdex.com veryseriously, and do not want to have any tarnish on our record.Sincerely, [redacted], Owner, Granite Gallery

[redacted] Sequence of Events:2/14/15 Customer cameto store and after looking at material, asked for an approximate idea of whatit would cost to put granite in their kitchen.    We did some rough calculations based on twodifferent...

colors of material and gave them an approximate idea. 2/19/15 At customer’srequest, went to their home to do final measurements and provide finalnumbers.   [redacted] explained theprocess of installation, where joint seams would go and total cost for thejob.   Customer opted to go with “ThunderGold” and modified their job a little bit to include demolition, three backsplashes and new plywood, which was not in the original quote.   This change took the total for the job from$3,460 to $3,940.  Customer agreed andpaid initial payment of $1,400 so that material could be ordered.Customer came to the store about a week later and againquestioned how price went from $3,460 to $3,940.   We explained again and again ($100 for demoand plywood, $380 for added back splashes). For some reason customer did not want to understand this simplemath.   We finally offered to cancel thejob and refund the customer their money in full and go our own ways.   Customer refused to cancel job and said theywanted to move forward with the job and agreed to the $3,940 total. 2/26/15 Customer’sgranite was ordered.  3/3/15 or 3/4/15   Called customer to come inspect and approve their material.3/16/15 Customerfinally came into the store to inspect their material.   Due to their busy work schedules, this datewas delayed by them.    Customer approvedall material with exception of one slab.  Therefore, we told them that we would need to reorder the one piece,match it to the rest of the approved material and get back to them.4/7/15                  Customerwas asked to come back to the store and approve the new slab.   Husband came in without the wife, was stillnot sure, so we told him to make sure to bring his wife in and approve becauseonce we get approval, job is scheduled and we send guys out to install thegranite.    Husband decided to wait onapproving it and get his wife to come see the slab for herself.     4/12/15 or 4/13/15          Installerswent out to the jobsite to complete the installation.    There was some discussion between ourinstallers and [redacted] which resulted in customer wanting to put job onhold, yet again.  Apparently she was toldthat with a bigger slab, she could get by with only one joint seam (instead oftwo, as in our quote). Customer came back to the store and got revised pricingbased on using a larger slab, increasing the labor and adding fabricationcost.  As a result of this, the totalprice went from $3,940 to $4,790 (difference of $850).   [redacted] asked for a little discount, to whichwe honored her request and took $100 off, so total increase was $750.     She agreed to this price and moved forwardwith the job.4/25/15 Job was installedand completed.   Balance remaining anddue to be paid upon completion of work was $1,394.72   ($644.72 to be paid by [redacted] and $750.00 tobe paid by [redacted]).   [redacted] paid hisportion, however, [redacted] refused to pay her $750.    Once again, we called her and once again weexplained what this balance was for, and eventually, she wrote the following onour paperwork, and signed it:“I, [redacted]promise that I will be in on 4/27/15 to make a payment towards the $750” …signature and date.[redacted] did not come to the store on 4/27, as promised, tomake a payment.  In fact, she was noteven picking up our calls after repeatedly trying to reach her.   [redacted] finally left her a voicemailmessage and told her when he was going to drive out to her place again tocollect the payment.     [redacted]made a payment of $300 on May 6th and still has an agreed to, unpaid balance of$450.00  which she has agreed to repayover a course of three weeks.   [redacted] stated she would come to Granite Gallery on Saturday, May 9thto sign a repayment plan agreement.  Thisdiscussion was agreed to by [redacted] at 3 pm on Tuesday, May 6th.   Approximately an hour or so before she wroteyou with her complaint.This is nothing more than someone who is trying to get outof her commitment.   If you need proof ofany documentation, please let us know, we can provide.   We take our reputation with Revdex.com veryseriously, and do not want to have any tarnish on our record.Sincerely, [redacted], Owner, Granite Gallery

Review: I [redacted] purchased granite from this co I Paid a total of $2,500. the first time they came to my residence the measured my counter wrong. I found this out when they were going to install my granite the wanted to give me three or two cuts on the counter. I told him that I'm paying alot of money to have cuts on my counter. So they said they have to reorder & get the correct size of granite so I will have only one cut on the middle of the sink. I told him how come they didn't give me that choice at the begining if I wanted to get the cuts on the counters or if I only wanted one cut. I've waited patiently since mid febuary 2015 till april 25, 2015 when it finally got done. We also paid for labor 1,700 n something dont have the reciepts in front of me at the moment. Total was about 4,200 might be a litte more. So I was paying for granite & my fiance paid for labor n Fabrication. Hedy told me I had a balance of 750. I comfronted him that why the pieces that I order came out 2500. where is the difference coming from. At first for the three bk splashes & 60.labor two 8foots one island came to total 2,200. I need help from u to see if their taking atvantage of me they scimble on thir paper work to confue s you if add my new pieces they add to 2,500 and some changeDesired Settlement: the measurements on counter are the same size just less cuts if you say I owe the difference no problem Im just asking I need you expert opionion or they just taking advantage. Also so when I asked why Im paying more then my pieces he said cuz my fabrication when that was on the price of labor of $1700.

Business

Response:

[redacted] Sequence of Events:2/14/15 Customer cameto store and after looking at material, asked for an approximate idea of whatit would cost to put granite in their kitchen. We did some rough calculations based on twodifferent colors of material and gave them an approximate idea. 2/19/15 At customer’srequest, went to their home to do final measurements and provide finalnumbers. [redacted] explained theprocess of installation, where joint seams would go and total cost for thejob. Customer opted to go with “ThunderGold” and modified their job a little bit to include demolition, three backsplashes and new plywood, which was not in the original quote. This change took the total for the job from$3,460 to $3,940. Customer agreed andpaid initial payment of $1,400 so that material could be ordered.Customer came to the store about a week later and againquestioned how price went from $3,460 to $3,940. We explained again and again ($100 for demoand plywood, $380 for added back splashes). For some reason customer did not want to understand this simplemath. We finally offered to cancel thejob and refund the customer their money in full and go our own ways. Customer refused to cancel job and said theywanted to move forward with the job and agreed to the $3,940 total. 2/26/15 Customer’sgranite was ordered. 3/3/15 or 3/4/15 Called customer to come inspect and approve their material.3/16/15 Customerfinally came into the store to inspect their material. Due to their busy work schedules, this datewas delayed by them. Customer approvedall material with exception of one slab. Therefore, we told them that we would need to reorder the one piece,match it to the rest of the approved material and get back to them.4/7/15 Customerwas asked to come back to the store and approve the new slab. Husband came in without the wife, was stillnot sure, so we told him to make sure to bring his wife in and approve becauseonce we get approval, job is scheduled and we send guys out to install thegranite. Husband decided to wait onapproving it and get his wife to come see the slab for herself. 4/12/15 or 4/13/15 Installerswent out to the jobsite to complete the installation. There was some discussion between ourinstallers and [redacted] which resulted in customer wanting to put job onhold, yet again. Apparently she was toldthat with a bigger slab, she could get by with only one joint seam (instead oftwo, as in our quote). Customer came back to the store and got revised pricingbased on using a larger slab, increasing the labor and adding fabricationcost. As a result of this, the totalprice went from $3,940 to $4,790 (difference of $850). [redacted] asked for a little discount, to whichwe honored her request and took $100 off, so total increase was $750. She agreed to this price and moved forwardwith the job.4/25/15 Job was installedand completed. Balance remaining anddue to be paid upon completion of work was $1,394.72 ($644.72 to be paid by [redacted] and $750.00 tobe paid by [redacted]). [redacted] paid hisportion, however, [redacted] refused to pay her $750. Once again, we called her and once again weexplained what this balance was for, and eventually, she wrote the following onour paperwork, and signed it:“I, [redacted]promise that I will be in on 4/27/15 to make a payment towards the $750” …signature and date.[redacted] did not come to the store on 4/27, as promised, tomake a payment. In fact, she was noteven picking up our calls after repeatedly trying to reach her. [redacted] finally left her a voicemailmessage and told her when he was going to drive out to her place again tocollect the payment. [redacted]made a payment of $300 on May 6th and still has an agreed to, unpaid balance of$450.00 which she has agreed to repayover a course of three weeks. [redacted] stated she would come to Granite Gallery on Saturday, May 9thto sign a repayment plan agreement. Thisdiscussion was agreed to by [redacted] at 3 pm on Tuesday, May 6th. Approximately an hour or so before she wroteyou with her complaint.This is nothing more than someone who is trying to get outof her commitment. If you need proof ofany documentation, please let us know, we can provide. We take our reputation with Revdex.com veryseriously, and do not want to have any tarnish on our record.Sincerely, [redacted], Owner, Granite Gallery