Turn 2 Interactive

Good Morning, We provide a monthly subscription products for website and other add on services Our systems have record that the customer did cancel the add on email package on May **, his billing was adjusted accordinglyClient did not specify to cancel the website package as well We have cancelled the account as of 8/*/We apologize for the misunderstanding It is not in our business practice to continue to bill customers if we have a cancelled accountAt the end it will end up in a refund or complain and we take this very seriouslyThe customer pays us $per month for the websiteWe have initiated a refund of $times (May, June, July and August that had just billed)The account has been cancelled.Trans ID Invoice Number Trans Status Customer Card Payment Method Payment Amount [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** We value all our customer and always try to keep them happyWe apologize for the miscommunicationRegards Glennys

Good Morning, We provide a monthly subscription products for website and other add on services Our systems have record that the customer did cancel the add on email package on May **, his billing was adjusted accordinglyClient did not specify to cancel the website package as well We have cancelled the account as of 8/*/We apologize for the misunderstanding It is not in our business practice to continue to bill customers if we have a cancelled accountAt the end it will end up in a refund or complain and we take this very seriouslyThe customer pays us $per month for the websiteWe have initiated a refund of $times (May, June, July and August that had just billed)The account has been cancelled.Trans ID Invoice Number Trans Status Customer Card Payment Method Payment Amount [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] ** * [redacted] [redacted] *** We value all our customer and always try to keep them happyWe apologize for the miscommunication Regards Glennys

I just received this notice dated however the stamp is for We were not able to grant one month off to [redacted] as the she called on and cancelledThe account has been cancelled effective as per clients request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[First I asked for a refundI do not need credit for a company that only offers one service and that service not being a satisfactory oneSecond the lack of effort put in by this company shows when they refer to me as a her in the responseIf they were to pay any attention they would see my name is *** and I am a maleThe solution they gave me to this issue is not really a solutionWe will give you one month free of the service you did not like? On a side note, this company was very shady with their tactics to sellThe sales rep told me the price was on a special that weekWhen I talked to customer service I was informed that the price is in fact $]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

We have been working with this client to make modification to the siteClient at the end was not
satisfiedWe cancelled as per clients request on 11/**/On that date we credited the client $59.*** ***Refund**-Nov-2014 ***
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*** ***USD (59.00) We have initiated an additional refund of $to satisfy the clients request in this dispute.*** clc-***Refund/Pending Settlement*** ***
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*** ***-- USD (59.00)*** ***Refund/Pending Settlement*** ***
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** USD (59.00)

Revdex.com:At this time, I have not been contacted by Turn Interactive regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by Turn Interactive regarding complaint ID ***
Sincerely,
*** ***

We have been trying to call [redacted]....

Will continue to do so to make modifications to her site. Our customer service reps are open Monday to Friday 10 am - 6 pm eastern time. We also have a ticketing system available 24 hours for customer to submit changes to there site. These are completed in a timely manner. [redacted]Returned [redacted]'s VM, was routed to her answering system, left he a message indicating that she can call during business hours to make changes without the need of making an appointment, left our contact info, advised her to CB when convenient.Comment · Like · November **, 2014 at [redacted]

Good Morning, We provide a monthly subscription products for website and other add on services.  Our systems have record that the customer did cancel the add on email package on May **, 2016 his billing was adjusted accordingly. Client did not specify to cancel the website package as...

well.  We have cancelled the account as of 8/*/2016. We apologize for the misunderstanding.  It is not in our business practice to continue to bill customers if we have a cancelled account. At the end it will end up in a refund or complain and we take this very seriously. The customer pays us $59 per month for the website. We have initiated a refund of $59 times 4 (May, June, July and August that had just billed). The account has been cancelled.Trans ID    Invoice Number    Trans Status    Customer    Card    Payment Method    Payment Amount    [redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
We value all our customer and always try to keep them happy. We apologize for the miscommunication. Regards Glennys

Good Morning,
 
We provide a monthly subscription products for website and other add on services.  Our systems have record that the customer did cancel the add on email package on May **, 2016 his billing was adjusted accordingly. Client did not specify to cancel the website...

package as well.  We have cancelled the account as of 8/*/2016. We apologize for the misunderstanding.  It is not in our business practice to continue to bill customers if we have a cancelled account. At the end it will end up in a refund or complain and we take this very seriously. The customer pays us $59 per month for the website. We have initiated a refund of $59 times 4 (May, June, July and August that had just billed). The account has been cancelled.Trans ID    Invoice Number    Trans Status    Customer    Card    Payment Method    Payment Amount    [redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    [redacted]    *    [redacted]    [redacted]    
We value all our customer and always try to keep them happy. We apologize for the miscommunication.
 
Regards
 
Glennys

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I just received this notice dated 8/**/14 however the stamp is for 9/**/14. not sure if there was an error on the date of the letter. 11.8181819915771px; font-family: 'Lucida Sans Unicode', sans-serif;" />
We were not able to grant one month off to [redacted] as the she called on 8/**/14 and cancelled. The account has been cancelled effective 8/**/14 as per clients request.

Review: The webpage company, Turn 2 Interactive, said they would design a better webpage then I presently have at a price of $59 per month. They also said they would not charge me for the site until I was satisfied with the newly created website. In the first month (September 2014) after they had the site up (2 weeks). But they had publish the webpage without my approval . The site they created had errors and I called to have them correct it. I wanted to see what they created before they publish the site. My complaint is that they said I would not be charged for the site until I approved of the site they had created. I had called every month. September, October, and November to get them to get the page up to my satisfaction. I worked with them with trying to make changes to get the page up to my satisfaction. To my disappointment, they cut pictures I sent to them, cutting off the name of my business. To my dismay, they could not get it right. On November **, 2014, I called to let them know that they still were not able to create a better page. Therefore, I elected to cancel the site. I requested that they refund the Months payment, September, October, and November payments because they could not present a satisfactory webpage. They refused. I requested they refer back to their recordings to listen to the phone conversation about not billing me until I was satisfied, they refused to do that. I am requesting that they refund me the money, $59.00 x 3 months= $177. I had spoken to [redacted].Desired Settlement: Refund 3 months payment (for September, October and November 2014) of $59/month for a total of $177.00

Consumer

Response:

At this time, I have not been contacted by Turn 2 Interactive regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We have been working with this client to make modification to the site. Client at the end was not satisfied. We cancelled as per clients request on 11/**/14. On that date we credited the client $59.[redacted]Refund**-Nov-2014 [redacted]

[redacted]USD (59.00) We have initiated an additional refund of $118 to satisfy the clients request in this dispute.[redacted] clc-[redacted]Refund/Pending Settlement[redacted]

[redacted]-- USD (59.00)[redacted]Refund/Pending Settlement[redacted]

** USD (59.00)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: False advertisement was told they were a better company then [redacted]. promised to have all my services set up within 15 days. Still do not have services and cant be a be Company. This company has no support group on the weekends for tech support.Desired Settlement: A month of free service. Set my phone up for email services as I have ask and they have promised.

Business

Response:

I just received this notice dated 8/**/14 however the stamp is for 9/**/14. not sure if there was an error on the date of the letter.

We were not able to grant one month off to [redacted] as the she called on 8/**/14 and cancelled. The account has been cancelled effective 8/**/14 as per clients request.

Review: I wish to change the copy in the website ad that this company charges me for every month. They are unresponsive to phone calls and do not have a live person answering calls.Desired Settlement: Revision of ad copy and re-instruction on how to change ad copy myself.

Business

Response:

We have been trying to call [redacted]. Will continue to do so to make modifications to her site. Our customer service reps are open Monday to Friday 10 am - 6 pm eastern time. We also have a ticketing system available 24 hours for customer to submit changes to there site. These are completed in a timely manner. [redacted]Returned [redacted]'s VM, was routed to her answering system, left he a message indicating that she can call during business hours to make changes without the need of making an appointment, left our contact info, advised her to CB when convenient.Comment · Like · November **, 2014 at [redacted]

Review: I paid on September ** and as soon as I received my website I called them requesting to cancel because I was unsatisfied with my website. I was led to believe it would be a lot better than it was. They would not refund me. Insisting I'm only a few days away from the end of the month. To sum this up, I payed for a service I will not use.

Consumer

Response:

At this time, I have not been contacted by Turn 2 Interactive regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First I asked for a refund. I do not need credit for a company that only offers one service and that service not being a satisfactory one. Second the lack of effort put in by this company shows when they refer to me as a her in the response. If they were to pay any attention they would see my name is [redacted] and I am a male. The solution they gave me to this issue is not really a solution. We will give you one month free of the service you did not like? On a side note, this company was very shady with their tactics to sell. The sales rep told me the price was on a special that week. When I talked to customer service I was informed that the price is in fact $60. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,