Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I would like to cancel any active accounts and to receive the refund amount
We understand your frustration, however, with any documented proof other than what we have provided, we cannot supply a refundYes, the staff member fills out the slip according to the member's specifications, so it is completed properlyThe member is then asked to sign, authorizing what the receipt saysIt is absolutely ludicrous to suggest we would alter paperwork after having our members sign it-- we would not have been able to run a successful business for 10+ years if we were not truthful in our business practicesWe did not force you to sign a freeze slip instead of a cancelation slipThe staff member filled out what you had requested, you signed it, and you were in fact given the blue carbon copyIf you could supply an actual cancelation receipt showing that you did in fact cancel instead of freeze we would not hesitate to refund you and make it rightHowever, with the current documentation, there is nothing to suggest we made a mistake. We respectfully request the matter be considered resolved, as without any further documentation there is no proof showing we erred and owe a refundWe'd be happy to extend a month or two free to you should you choose to return to our facility.Thank you
I am rejecting this response because: Thank you for your prompt reply which I failed to receive in the past monthsHad I known I would receive such a quick response by taking this route, I would not have wasted months trying to speak to an assistant manager, manager and owner to seek a resolutionAnyhow, I took a closer look at the “receipt” which you were so kind to provideUpon looking at this I would like to state that I in fact came in to your facility to “CANCEL” not “FREEZE” my accountSecondly, the written explanation that is provided was Not written in at the time that I signed & Is not in my handwriting, meaning I did not write itClearly it was written after my signingLastly, I was never given a copy of this “receipt”From this I have learned a very big lesson, and from here on out I surly will ask for and retain a copy of something as simple as a gym membership cancellationNonetheless, if your billing policy is “very clear and transparent” then my concern should have been addressed immediately in July when I first contacted youBut this was not the caseI was lead on by your clerks time and time again all while I continued to fulfill the requests they made not to mention waiting on the promises they made that an assistant manager or manager would be in touch with meSo for months I continued to work with your staff and finally decided to reach out to the Revdex.com as I felt this was simply unethicalFor your reference, I have noted below the sequence of events that took place since my first contact with your staff member regarding this issueShould you need, I have a timeline of all the events documented along with my phone statements to support what took place When I went in regarding this, I in fact when to CANCEL my membership NOT FREEZE itThis was due to the auto accident we were in and the severe injury my wife has suffered(For which a doctor’s note was provided previously as well). Anyhow, when I went in I told the clerk that I wanted to CANCEL my membershipHe told me that he would process the cancellation and it would take in effect immediately if a doctor’s note/proof of the accident was providedI told him we have already provided the note previously and he said they do not keep such documents on file and that we would need to provide againSo once more, my wife provided the note along with an incident report taking by the Police DepartmentThe clerk told her that they would process the cancellationAfter that meeting, I did not see any charges to my account from the facility and I naturally assumed everything was taken care of. However, a few months later I saw the charge appear on my statement and immediately contacted the facility thinking there was clearly an errorI spoke to the clerk and explained what had happenedHe then informed me that they made an error in that, instead of cancelling my account, they froze it I asked to be reimbursed for the charge and he told me that he would need to speak to his manager and get back to meI had no problem with that and told him that I would look forward to hearing from himTwo weeks went by and I did not hear from the clerkI then contacted the facility myself and spoke to the clerk and he told me that his manager said I would need to provide the note & proof of the accident once again as they had no record of itI informed him that I had submitted these items last time when I came in to cancelHe told me that they have no record & do not keep such documents on file as it would result in excessive storage of documentsA little confused & unclear, I asked him then what the purpose of asking for these documents was? He said that there was nothing he could do until the items were provided to support the reason behind the cancellation requestSo, again I went in and dropped off the documentsThe clerk said he would be in touchA few weeks passed and as I had not heard back from anyone AND I was charged again I reached out to the facilityThis time I spoke to a different clerk and he told me he would speak to the manager and get back to meAgain, no replyI told him that I was waiting to hear from him and asked if I could simply speak to a manager myself as so much time has passed in trying to resolve this issueI was hoping to speak to the manager & address this ongoing issue & get a resolutionThe clerk however told me that the management never returns customers phone calls and do not speak to themI was very surprisedHowever, the clerk expressed his sympathy as he confided in me that this type of behavior takes place often and many customers get frustrated and give up or they just keep trying but never are able to get in touch with the managerAt the same time he reassured me that he would speak to the manager on my behalf and get back to me by the afternoonAgain no call from the clerkI reached out again and this time I was very frustrated as I felt like I was getting nowhere and so much time had passed trying to resolve this one issueI reached out again to the clerk and he told me again, the same thingI asked him if he would really call me back or was simply saying that he wouldI trusted that I would hear from himBut sadly, I did not(I have records of my phone statements showing the many times I made calls (lasting 25+ minutes) to this facility with hopes to speak to someone in management who could help me get my money backI called again and asked the clerk if I could please speak to the owner and he informed me that the owner does not frequent his business and is unaware of what goes onI was floored and expressed to the clerk that I could not understand how an owner of any business be unaware of what takes place at his business and that I would naturally assume that no business owner would want a matter to be dragged out for such a long period of timeHe again expressed his sympathy & said he would relay my message to the owner and ask him to give me a callI received no call Therefore, I called again to follow up and the clerk informed me that the owner requested I come into the facility and request personally for the cancellation and reimbursement of the chargesI was unable to go to the facility as I had many back to back meetings that week so I asked if there was anything else I could doI expressed to him how tired I was of being given the run around and being strung alongHe said he spoke to the owner and the owner requested that I send an email requesting a cancellationI did so via email & waited to hear from the clerkNo one called & so again I followed upHe told me that he received the email and had cancelled my account so I would no longer be chargedI asked him, “What about the charges? When shall I expect to see the refund as I have provided everything you have asked?” He said he would get back to meAnd again he did notI was very upset and frustrated so I decided to reach out to the Revdex.com and this brings us to present daySo regarding the facilities reply, I have to strongly disagree because if this was disclosed to me in the very beginning that the error was on my behalf and I was not following policies, I would not have pursued any furtherHowever that is not the caseThe error was on the clerk who processed my cancellation as a freezeIn addition, upon seeing the charge on my account, I immediately contacted the facility to have the charge reversed as I was under the impression that my account was already canceled months priorAnd due to the lack of response from the facility’s staff, I was charged againFor this & all the reasons above, I respectfully request the charges be reimbursed
At Fitness System we have very clear and transparent billing practicesMembers are made fully aware of policies at sign-upAs noted on their original membership agreement, we require a written Day Notice of Cancelation, signed and authorized by the primary member on the accountOn November 30,
2014, Mr*** came into the facility and did in fact FREEZE his account, he did not cancel itPlease review the attached receipt showing that Mr*** signed the receipt requesting to freeze the account until July This was the action taken on the accountOn July 1, 2015, the account unfroze and he was charged, per his original requestIt was not until July 30, that the official letter requesting to cancel was receivedPer the Day Notice of Cancelation, August was the last draft of the account and no further transactions have taken placeWe have only taken the actions as requested by Mr*** himselfHad we canceled the account and not frozen it per the signed documentation, we would not be truthful in our business practices.We use carbon copy documents to keep track of every alteration to every account, so that both we and the members are fully aware of their standing.We unfortunately cannot and will not supply a refund, as we simply followed the requests of Mr***We respectfully request that the issue be considered resolved, being that the account has been properly canceledThank you
I just wanted to say that, as it is nice of the facility to offer us the complimentary 2 months of gym access, it unfortunately is of no use to us as we cancelled the membership because of a serious auto accident injury & the inability to exercise. Also, due to this error of not canceling & instead freezing the account we were charged for two months of membership. Had this been addressed immediately when I addressed it and was charged, we would not have been charged twice. Also, this facility neglected this issue for several months (over 6 months) and led this issue to escalate to this point. I don't believe that under any circumstance this is good nor proper business ethic. In addition, this proves to be very poor customer service and shows the lack of concern for their customers concern. For these reasons, we request that we be refunded our money. I hope you can see my point and I look forward to hearing from you. Thank You very much,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would like to cancel any active accounts and to receive the refund amount.
Hello [redacted], We researched and found that to appears second, new account was opened under your name while your pervious account was still active. We would be more than happy to remedy this issue and refund you the $154 that was charged for the past few months on the second account. You will...
find a credit pending on your credit card within a few days. We would like to know if you would like to keep your original account still open? Please stop by the gym so we can assist you with this one, as if you do wish to cancel we need a signature on file for the cancelation. But we hope that by resolving this issue you will stay a member with us! Thank you for reaching out. Management
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I would like to cancel any active accounts and to receive the refund amount
We understand your frustration, however, with any documented proof other than what we have provided, we cannot supply a refundYes, the staff member fills out the slip according to the member's specifications, so it is completed properlyThe member is then asked to sign, authorizing what the receipt saysIt is absolutely ludicrous to suggest we would alter paperwork after having our members sign it-- we would not have been able to run a successful business for 10+ years if we were not truthful in our business practicesWe did not force you to sign a freeze slip instead of a cancelation slipThe staff member filled out what you had requested, you signed it, and you were in fact given the blue carbon copyIf you could supply an actual cancelation receipt showing that you did in fact cancel instead of freeze we would not hesitate to refund you and make it rightHowever, with the current documentation, there is nothing to suggest we made a mistake. We respectfully request the matter be considered resolved, as without any further documentation there is no proof showing we erred and owe a refundWe'd be happy to extend a month or two free to you should you choose to return to our facility.Thank you
I am rejecting this response because: Thank you for your prompt reply which I failed to receive in the past monthsHad I known I would receive such a quick response by taking this route, I would not have wasted months trying to speak to an assistant manager, manager and owner to seek a resolutionAnyhow, I took a closer look at the “receipt” which you were so kind to provideUpon looking at this I would like to state that I in fact came in to your facility to “CANCEL” not “FREEZE” my accountSecondly, the written explanation that is provided was Not written in at the time that I signed & Is not in my handwriting, meaning I did not write itClearly it was written after my signingLastly, I was never given a copy of this “receipt”From this I have learned a very big lesson, and from here on out I surly will ask for and retain a copy of something as simple as a gym membership cancellationNonetheless, if your billing policy is “very clear and transparent” then my concern should have been addressed immediately in July when I first contacted youBut this was not the caseI was lead on by your clerks time and time again all while I continued to fulfill the requests they made not to mention waiting on the promises they made that an assistant manager or manager would be in touch with meSo for months I continued to work with your staff and finally decided to reach out to the Revdex.com as I felt this was simply unethicalFor your reference, I have noted below the sequence of events that took place since my first contact with your staff member regarding this issueShould you need, I have a timeline of all the events documented along with my phone statements to support what took place When I went in regarding this, I in fact when to CANCEL my membership NOT FREEZE itThis was due to the auto accident we were in and the severe injury my wife has suffered(For which a doctor’s note was provided previously as well). Anyhow, when I went in I told the clerk that I wanted to CANCEL my membershipHe told me that he would process the cancellation and it would take in effect immediately if a doctor’s note/proof of the accident was providedI told him we have already provided the note previously and he said they do not keep such documents on file and that we would need to provide againSo once more, my wife provided the note along with an incident report taking by the Police DepartmentThe clerk told her that they would process the cancellationAfter that meeting, I did not see any charges to my account from the facility and I naturally assumed everything was taken care of. However, a few months later I saw the charge appear on my statement and immediately contacted the facility thinking there was clearly an errorI spoke to the clerk and explained what had happenedHe then informed me that they made an error in that, instead of cancelling my account, they froze it I asked to be reimbursed for the charge and he told me that he would need to speak to his manager and get back to meI had no problem with that and told him that I would look forward to hearing from himTwo weeks went by and I did not hear from the clerkI then contacted the facility myself and spoke to the clerk and he told me that his manager said I would need to provide the note & proof of the accident once again as they had no record of itI informed him that I had submitted these items last time when I came in to cancelHe told me that they have no record & do not keep such documents on file as it would result in excessive storage of documentsA little confused & unclear, I asked him then what the purpose of asking for these documents was? He said that there was nothing he could do until the items were provided to support the reason behind the cancellation requestSo, again I went in and dropped off the documentsThe clerk said he would be in touchA few weeks passed and as I had not heard back from anyone AND I was charged again I reached out to the facilityThis time I spoke to a different clerk and he told me he would speak to the manager and get back to meAgain, no replyI told him that I was waiting to hear from him and asked if I could simply speak to a manager myself as so much time has passed in trying to resolve this issueI was hoping to speak to the manager & address this ongoing issue & get a resolutionThe clerk however told me that the management never returns customers phone calls and do not speak to themI was very surprisedHowever, the clerk expressed his sympathy as he confided in me that this type of behavior takes place often and many customers get frustrated and give up or they just keep trying but never are able to get in touch with the managerAt the same time he reassured me that he would speak to the manager on my behalf and get back to me by the afternoonAgain no call from the clerkI reached out again and this time I was very frustrated as I felt like I was getting nowhere and so much time had passed trying to resolve this one issueI reached out again to the clerk and he told me again, the same thingI asked him if he would really call me back or was simply saying that he wouldI trusted that I would hear from himBut sadly, I did not(I have records of my phone statements showing the many times I made calls (lasting 25+ minutes) to this facility with hopes to speak to someone in management who could help me get my money backI called again and asked the clerk if I could please speak to the owner and he informed me that the owner does not frequent his business and is unaware of what goes onI was floored and expressed to the clerk that I could not understand how an owner of any business be unaware of what takes place at his business and that I would naturally assume that no business owner would want a matter to be dragged out for such a long period of timeHe again expressed his sympathy & said he would relay my message to the owner and ask him to give me a callI received no call Therefore, I called again to follow up and the clerk informed me that the owner requested I come into the facility and request personally for the cancellation and reimbursement of the chargesI was unable to go to the facility as I had many back to back meetings that week so I asked if there was anything else I could doI expressed to him how tired I was of being given the run around and being strung alongHe said he spoke to the owner and the owner requested that I send an email requesting a cancellationI did so via email & waited to hear from the clerkNo one called & so again I followed upHe told me that he received the email and had cancelled my account so I would no longer be chargedI asked him, “What about the charges? When shall I expect to see the refund as I have provided everything you have asked?” He said he would get back to meAnd again he did notI was very upset and frustrated so I decided to reach out to the Revdex.com and this brings us to present daySo regarding the facilities reply, I have to strongly disagree because if this was disclosed to me in the very beginning that the error was on my behalf and I was not following policies, I would not have pursued any furtherHowever that is not the caseThe error was on the clerk who processed my cancellation as a freezeIn addition, upon seeing the charge on my account, I immediately contacted the facility to have the charge reversed as I was under the impression that my account was already canceled months priorAnd due to the lack of response from the facility’s staff, I was charged againFor this & all the reasons above, I respectfully request the charges be reimbursed
At Fitness System we have very clear and transparent billing practicesMembers are made fully aware of policies at sign-upAs noted on their original membership agreement, we require a written Day Notice of Cancelation, signed and authorized by the primary member on the accountOn November 30,
2014, Mr*** came into the facility and did in fact FREEZE his account, he did not cancel itPlease review the attached receipt showing that Mr*** signed the receipt requesting to freeze the account until July This was the action taken on the accountOn July 1, 2015, the account unfroze and he was charged, per his original requestIt was not until July 30, that the official letter requesting to cancel was receivedPer the Day Notice of Cancelation, August was the last draft of the account and no further transactions have taken placeWe have only taken the actions as requested by Mr*** himselfHad we canceled the account and not frozen it per the signed documentation, we would not be truthful in our business practices.We use carbon copy documents to keep track of every alteration to every account, so that both we and the members are fully aware of their standing.We unfortunately cannot and will not supply a refund, as we simply followed the requests of Mr***We respectfully request that the issue be considered resolved, being that the account has been properly canceledThank you
I just wanted to say that, as it is nice of the facility to offer us the complimentary 2 months of gym access, it unfortunately is of no use to us as we cancelled the membership because of a serious auto accident injury & the inability to exercise. Also, due to this error of not canceling & instead freezing the account we were charged for two months of membership. Had this been addressed immediately when I addressed it and was charged, we would not have been charged twice. Also, this facility neglected this issue for several months (over 6 months) and led this issue to escalate to this point. I don't believe that under any circumstance this is good nor proper business ethic. In addition, this proves to be very poor customer service and shows the lack of concern for their customers concern. For these reasons, we request that we be refunded our money. I hope you can see my point and I look forward to hearing from you. Thank You very much,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would like to cancel any active accounts and to receive the refund amount.
Hello [redacted], We researched and found that to appears second, new account was opened under your name while your pervious account was still active. We would be more than happy to remedy this issue and refund you the $154 that was charged for the past few months on the second account. You will...
find a credit pending on your credit card within a few days. We would like to know if you would like to keep your original account still open? Please stop by the gym so we can assist you with this one, as if you do wish to cancel we need a signature on file for the cancelation. But we hope that by resolving this issue you will stay a member with us! Thank you for reaching out. Management