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Turnberry Apartments

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Turnberry Apartments Reviews (4)

Mr*** moved out on 2/15/2017. He had a walk-through with our maintenance supervisor on 2/13/2017. During the walk-through our supervisor informed Mr*** that he was responsible for both sets of blinds, which were damaged. When Mr*** moved in he was given a move-in/out
inspection form, which he filled out and returned to us on 2/11/Next to the line item "window coverings" nothing had been written (indicating no damages at move in). This form is for new residents to document any damages that they find in the apartment. This is the same form we use whenever a resident moves out, to refer back to and avoid any erroneous charges.We stand by our decision to charge Mr*** for the damages in his unit that were incurred while he lived there.If you are in need of any documentation I can provide that upon request

Initial Business Response /* (1000, 6, 2015/07/23) */
The person who reported this is not a legal resident of this apartment and is under no obligation to live hereIn fact, her statements that she does live there put the actual resident in violation of their lease contract to us and therefore at
risk of eviction
Regarding the statements madeThe current resident came to us June 19, and toured unit *** the exact unit that he now lives inI went there after the initial cleaning complaint and send our housekeeper backIt did need a touch up, it was dusty and the toilets had mineral deposits from sitting unusedThis was done in a reasonable amount of time (under hours)
Regarding the mice "infestation"; that word means to be numerousThere was mouse and it was killed the same day we received a call about itWe sent our extermination company out and they set traps and the resident came up and told me that it had been killedThis mouse could have entered anytime they were moving their things inThe exterminator told me that he did not see any evidence of an infestation and mentioned to me that it could have come in during moving or it moved with themHe checked all outside possible entry points, a/c lines, dryer vent and saw no possible entry points
I was told by the person filing this complaint that all they want is out of their leaseI told the resident he can pay our lease termination fee and give us days-noticeThe resident signed a legally binding contract

Initial Business Response /* (1000, 6, 2015/07/23) */
We have never received a call or any request from this tenant to look at stairs. However, all the stairs on the entire property were replaced throughout the Summer & Fall of 2014.
This resident moved in 9/30/2013 and on the move-in sheet I saw...

no mention of light through the door, paint on walls and only "some stains in sink" her exact words regarding a bathroom sink. Had the resident requested a work order for those issues we would have addressed those as they came in. I looked at the residents past work order history and there was never a request for any of the items mentioned.
She states she had to pay almost $3K in move-out fees. This was a fee so that the resident could break her lease.
Regarding other fees that the resident is referring to there was a pro-rated carpet charge due to pet damage, 4 walls that needed repainting, and the water/sewer/trash which was 2 months behind.

Complaint: [redacted]
I am rejecting this response because:
The damages had been rigged up with tape and were unnoticeable that's why I never reported it. I will write a negative review on every site 
I can about you all shady business practices. Those blinds were damaged when I moved in. Keep that 135.00 and invest in some REAL WOOD BLINDS similar to the ones Fountainview has. That apt was like it was when I MOVED IN. Shady bootleg apts shady bootleg staff!! 
Sincerely,
[redacted]

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Address: 100 Turnberry Pl, Saint Peters, Missouri, United States, 63376

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