Turnberry Square Apartments

He was sent an email that was followed with a mailed letter giving him his written day noticeI did not realize that was not an acceptable form of written communication? Furthermore, as our lease clearly states "tenant occupying the property on the 1st of the month is liable for the whole months rent." This is why he was responsible for the whole month of OctoberHe certainly did not question this at the time of paying October rent and when he dropped his rent in the dropbox, it was for the full amountNot one time did he question this at the time of paying rent nor at the move out inspection, it's as if he is now trying to add more to the complaint, whether it is legitimate or not, in hopes of making our company look badThe storm he is referring to caused roof damage which was repaired right awayThe cosmetic damage did not get repaired as he never followed through with the agreement to split the cost of carpet with the ownerTherefore, the owner was not willing to make any cosmetic repairs to the wall until he held up to his end of the agreementAs far as Stanley Steemer is concerned, they did not see the carpet condition prior to this guy moving in and I am not surprised that they would state that the carpet looked good after they charged over $to clean itThe opinion of [redacted] in this matter is irrelevantThe owner had to pay approximately $after he moved out to clean up the landscaping that was obvious had been left untouched by the tenantHe was not charged for thatHe was however charged for a final mow ($30) as the grass was very longAnother property manager (not with my company) was one of the people who emailed me with the concerns about the grass and landscaping as that person lives in the same neighborhood and was concerned with the appearance of the grass and landscaping as it is one of the first properties you see coming into the neighborhoodHe probably had not received the small claims notification at the time he received my response because it was just filed the day priorThe owner wanting us to file small claims on her behalf is not harassmentThe pictures of the property were attached in the last responseThe security deposit of $will not be returned as his damages amounted to more than that, again the reason for filing small claimsFurthermore, he was told at the move out inspection of all the damages she was notating (which he signed) and that he would very likely not be getting his security deposit back and again, he did not question it at that time either Thank you, Melanie [redacted] ***Network Realty

Our son was a student at Indiana Weselyan University living in Turnberry Square ApartmentsTurnberry shows a total lack of interest in the property and the rents who live thereThe lawn and landscaping is shown minimual attention - over grown shrubs, uncut grass, weeds growing up through the sidewalkEntrance doors that have rotted or broken jambsJust a general appearance of neglectEntry ways to the apartments that have had little or no cleaning for month after monthThe apartment itself was clean and walls paintedWhen it was time to check out at the end of the rental period which was months, the Turnberry rep walked through the apartment finding only, as usual, a blind that needed replacedCarpet, walls, appliances and all other areas of the apartment were noted as okThe rep noted that the deposit would be returned minus the cost of the blindThat was August It is now February and after having been told several times that the security deposit is being processed in corporate, there is still no return of the deposit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I should not be charged for a garage door opener, that I returned, for carpet that was professionally cleaned, and painting of walls that were in the
same condition as when I moved in.Regards,*** ***

I'll never understand why it is always the people you help the most and that owe you money, that make statements and accusations about youThe "complaint" filed is absolutely full of statements about Network RealtyWe did not "let" tenants disappear in the middle of the nightAlthough
the tenants did leave in the middle of the night, it was WITHOUT our knowledge and we did make attempts to collect monies owed, etcYou will see in the attached statements that small claims was in fact filed against these tenants, on the owner's behalf, in order to recuperate the owner's lost rents and judgments were awarded for those claimsYou will also see in the attached emails that Network Realty gave credit to the owner for the $of the $that we were unable to collect from the tenantYou will also see in the attached emails where the owner asked for the full $security deposit, from a previous tenant that had just moved out without our knowledge, because of their own financial situation and we gave them that full security deposit despite the repairs/cleaning that needed to be done to the property after that tenant moved outInstead, Network Realty agreed to cover the cost of getting the property ready to be rented again and allowed/asked that the owner pay us back little by little each month, withholding it from rental proceeds (once the vacancy was filled), in order to help them outPer the lease, the tenant has business days, from the time they take keys, to get the utilities switched into their nameThe owner DID NOT pay the tenants' utilities ever, much less for "years without knowing." The attached statement and emails prove this accusation to be falseBetween tenants, when the property is vacant, the utilities go into Network Realty's nameThe owner is responsible for covering the cost of utilities for their property while the property is vacantHowever, Network Realty would always carry this cost for this owner (to help them out financially while the property was vacant and no rental proceeds were coming in) and then once the property became rented, we would deduct what was owed to Network Realty (for VACANT utilities, maintenance and lawn care) from rental proceeds, a little each month until it was paid in fullThe owners were fully aware of this and appreciative of it at the time however, now are acting as if we were making them pay for utilities for the tenantThe house was not "destroyed," even by the tenants that moved out in the middle of the night, as you will see in the attached email that I explained to the owner that we would likely not even need to use the entire $security deposit to get it back to "rent ready." They are acting as if they had to pay out of their own pocket to make repairs, and for cleaning, etc from when the tenants left because they falsely believe the tenants' security deposit should automatically go in their pocketsWhen in fact, the security deposit is held in escrow specifically for repairs, cleaning, damage, etc caused by the tenant, found at the move out inspectionTherefore, they DID NOT have to pay for the hauling off of tenants belongings, etcIt was paid for out of the security deposit paid by the tenantAny repairs (such as HVAC not heating or cooling, outlets not working), lawn care, and utilities while the property is vacant is absolutely an owner expense as it is their property and these terms are clearing outlined in the management agreementThe monies owed to Network Realty is for maintenance/repairs, lawn care, and utilities from when it was vacantThat amount they owe is what is left after we deducted the $not collected of the $security depositYou will see in the attached emails that the owners agreed that they owe Network Realty money and asked about a payment plan in which we agreed to yet they never paid itBecause we never received it after several attempts, we filed small claimsThus the reason for them filing this Revdex.com complaint, months after the end of our management agreement with themI believe this is an attempt not to have to pay back what is rightfully owed to Network RealtyIn regards to the "$10,000" water damageThis is also falseWhen the property was vacant and had been for less than a month at the time, the water line to the refrigerator leaked and cause water damage to the kitchen floorThe owner filed a claim through their insurance companyThe owner claimed $10,worth of damage although there was not $10,worth of damage doneWith that $10,they had the entire house painted and all the flooring changedThat was their choice, not what was caused by the water line leakingThat leak did not affect any paint nor did it affect carpet in the bedrooms, etcThe owner paid a $deductible and had $10,worth of work done to the house, a lot of which was work that had nothing to do with the leakYou will also see in the attached emails where the owner was allowing the tenants to stay in the property and allowing us to work with the tenants by offering them a decreased rental amount, make payments, etc rather than having eviction filedTherefore, we were not working with and allowing the tenant to stay in the property without clear communication with the owner and agreement by the owner to allow them to stay in the property even though they were behind on rentThe owner even lowered the rent for these tenants from $900/month to $800/monthThe owner placed the property with a different management company and the property was advertised for rent with that company beginning 2/17/17, although, as you will see in the attached emails, that the owner stated on 3/6/that they would like confirmation that the agreement with us has ended so that they can get the house rented out as soon as possible and "produce some income to cover all the expenses." Even though they were already advertising for rent with another companyThe property was marked "rented" in the MLS (multiple listing system) on 3/31/and no payments were ever made to Network Realty by the owner to this day.The attached emails are dated from 8/19/thru 4/7/17.Thank you,*** *** ***Network RealtyREALTOR & Property Manager*** ***
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was sent a letter through regular mail saying I had to move out by October 17th, butthat I had to pay the rent for the entire month of October. As of the day I moved out,October 16th, the damage done to the wall from the storm in March was still not repaired, and the [redacted] people stated that the carpet was in good condition after I paid them over two hundred dollars to professionally clean the carpet. The carpet has been showing it's age for the past couple of years, coming up in several places, each several feet in length. I moved the yard every two weeks, and trimmed the landscape every couple of months. I find the costs they are trying to charge me for painting are unfair. According the their documents, when I moved in, the paint on almost every wall was scuffed up and worn. I find Network Realty's response unfair or inaccurate. I have not received any notification of a claim filed in small claims, and view that as harassment. And they want me to give up my 1095 dollar deposit and pay an additional 6 or 7 hundred dollars on top of that. Regards,[redacted]

He was sent an email that was followed with a mailed letter giving him his written 30 day notice. I did not realize that was not an acceptable form of written communication? Furthermore, as our lease clearly states "tenant occupying the property on the 1st of the month is liable for the whole months rent." This is why he was responsible for the whole month of October. He certainly did not question this at the time of paying October rent and when he dropped his rent in the dropbox, it was for the full amount. Not one time did he question this at the time of paying rent nor at the move out inspection, it's as if he is now trying to add more to the complaint, whether it is legitimate or not, in hopes of making our company look bad. The storm he is referring to caused roof damage which was repaired right away. The cosmetic damage did not get repaired as he never followed through with the agreement to split the cost of carpet with the owner. Therefore, the owner was not willing to make any cosmetic repairs to the wall until he held up to his end of the agreement. As far as Stanley Steemer is concerned, they did not see the carpet condition prior to this guy moving in and I am not surprised that they would state that the carpet looked good after they charged over $200 to clean it. The opinion of [redacted] in this matter is irrelevant. The owner had to pay approximately $200 after he moved out to clean up the landscaping that was obvious had been left untouched by the tenant. He was not charged for that. He was however charged for a final mow ($30) as the grass was very long. Another property manager (not with my company) was one of the people who emailed me with the concerns about the grass and landscaping as that person lives in the same neighborhood and was concerned with the appearance of the grass and landscaping as it is one of the first properties you see coming into the neighborhood. He probably had not received the small claims notification at the time he received my response because it was just filed the day prior. The owner wanting us to file small claims on her behalf is not harassment. The pictures of the property were attached in the last response. The security deposit of $1095 will not be returned as his damages amounted to more than that, again the reason for filing small claims. Furthermore, he was told at the move out inspection of all the damages she was notating (which he signed) and that he would very likely not be getting his security deposit back and again, he did not question it at that time either.
 
Thank you,
Melanie 
[redacted]Network Realty

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[redacted]To Whom it May Concern,When the tenants moved into the property, they had concerns about what items they...

thought needed to be cleaned. You will see in the email correspondence attached that we did in fact address their cleaning concerns when I personally went to the house myself and cleaned the items I was told were of concern during their move in inspection. I sent him an email and photos. In his response to my email, he stated "Thanks total bachelor pad right now thanks for your help." A couple weeks later he emailed stating that the basement needs addressed in terms of cob webs and dead bugs, clean a ceiling fan, and sweep out the garage. We sent a cleaning team that went to the property on May 25, 2016 and that invoice is attached. Therefore, the first sentence in the complaint is false.In regards to the dishwasher. Please see attached email correspondence to see that it is clear as to why there was a delay in the repair and it was due to scheduling conflicts between the tenants and the technician. We then offered to the tenants to meet the technician at the house for them so that we could help alleviate any scheduling conflicts. They said no thanks. There was no part ordered as mentioned in the complaint. You will see in the attached invoice that the technician stated "Dishwasher working ok at time of check if problem persists call us." The tenants were charged the expense of the service call because they called in the service request and there was no issue found. The tenant was not happy about being charged and stated that the technician told her that the floater may have gotten stuck therefore she did not feel the charge should be theirs. After some time had passed and after speaking with the technician again, he stated that at the time of service there were no issues found, he may have mentioned that the floater could get stuck but that was not the case when he was there at the time of service. However, the tenants never actually paid the bill and the tenants were made aware via email that the charge to them would be reversed and Network Realty would absorb the cost.In regards to the HVAC unit, the text the tenant sent with a photo of what they had done to clean the condensation pipe that stated "I just don't want the guy to get here and say nothing is wrong" leads me to believe it was clear that we would still be sending the HVAC technician out there and that I would inform him of what the tenants already did so he didn't duplicate it and charge for it. When he got there, he actually had to replace the piping. The lady in my office that handles the billing charged this invoice to the tenant based on the fact that the lease agreement they signed states that furnace filters are to be changed monthly and to her it was clear, based on the tenants' question about the filter location, that the filter had not been changed monthly or at all since moving in. She took that to mean the service call and dirty condensation line was due to a dirty filter, which would normally then be a charge to the tenant. That is the only reason that was charged to them. Again, they did not actually pay this charge. I did not realize this was charged to the tenant until the tenant brought it to my attention. At that time, I researched the situation and reversed the charge, once again addressing their concerns. Emails attached.I hope I have clarified and addressed everything of concern to the tenants. We strive to provide the best possible service to our owners and tenants in a professional, ethical and fair manner.Thank you for your time,[redacted]
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My response:The tenant referenced in this complaint was in fact a tenant of ours for 3 years. At the end of Feb. of this year, the owner of the property he was renting asked that we do a walk thru of the property to check the condition because a year prior to that when a walk thru was...

done, there some areas of a concern and the owner wanted to make sure the situation had not become worse. During this most recent walk thru there were some damages noted and the photos are below. The owner was most concerned at the time with the condition of the carpet and padding due to the stains noted throughout as well as the obvious free reign that the 3 cats were given. There was cat litter and cat droppings on the carpet throughout the upstairs level especially and several other stains on the main level. The owner stated that she wanted the tenant to have the carpet and padding removed and replaced due to the damages he, his son and their 3 cats caused. She also asked that he get rid of the cats. Once I talked to the tenant about this, he did not want to get rid of the cats and asked if he could keep the cats and wait until he moved out to have the carpet/padding replaced. He also thought it would be more fair if she (the owner) paid for half of the new carpet/padding and he pay the other half. The owner thought that was fair as well and agreed to allow him to keep the cats, wait until move out to replace carpet/padding and she agreed to pay half. The carpet estimate that we received resulted from the tenant himself calling and scheduling with them to come out and measure and provide an estimate. The total (to remove and haul old carpet and padding, labor and materials, insulation of new carpet and padding) was $1755.00. Leaving each of them (owner and tenant) paying $877.50 a piece. As part of the agreement, the owner asked that the tenant pay his half up front for us to hold in an escrow account until move out to ensure he in fact pays for his half. The tenant agreed to this as well. There were also a couple of areas of the carpet on the main level that needed restretched that the owner agreed to have done for him since it wasn't getting replaced right away. She said she would do that once we received his half of the payment. After this, he avoided any attempts made by us to collect his half of the agreed upon amount. I even gave him an option to break it up into 3 payments thinking that may help. Again, he did not respond. When we mailed him a renewal form (we do this with all tenants 60 days prior to their lease expiring) we included a note asking him not to sign it unless in person at the office so that we can collect his half for the carpet at the same time. He ignored that and signed it and left it in the dropbox. We sent him another letter letting him know that the renewal is not valid as he did not follow instructions. In September he put his rent in the dropbox again instead of coming in and this time included a letter that was full of false information and explained his intent to have the carpets cleaned at move out instead of paying his half for replacement. This is when the attached email correspondences took place. During that time, the owner asked that we give him a 30 day notice to vacate as his lease would expire Sept. 30th. This decision was made due to lack of cooperation from the tenant and the fact that maintenance went to the house during this time (Sept) to address one of his work orders and he came back to let us know that the property was in bad shape and smelled badly of cat urine. During the course of his rental period we also received communications from neighbors complaining about his lack of yard maintenance and that they were concerned because that house is one of the first ones you see when coming into the neighborhood. At the move out inspection, he was told that it was very likely that he would not be receiving anything back from his security deposit due to the damages noted on the move sheet. He reviewed her notes and signed the form! All the damages and lack of cleaning, etc totaled more than his security deposit. See attachment. Once we received the garage remote that he didn't turn in at the move out, we deducted that amount from what we originally stated he owed. We have had to since file small claims on behalf of the owner in order to retain the monies still owed by this tenant. We are very fair when it comes to security deposits and assessing damages and we work together with our tenants and owners closely to make sure all parties are informed and on the same page. It is unfortunate how this particular situation turned out. Thank you for your time! [redacted] 
[redacted]Network Realty
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