Dear Ms. [redacted],I have reviewed the settings in our system that were completed on 9/29/17 by the system user: [redacted].The setting in place are for automatic reocurring payments on the 1st of each month. On 10/1/2017, your payment of $300 was processed, as that was the balance that our...
system displayed on that day. The next day, 10/2/2017 the same system user [redacted] made a manual one-time payment of $895.00 totalling $1,195, as you stated. In the service ticket I reviewed, it is stated that you were given the name of the property management company, and the phone number to request a refund. Once we are authorized by your management company to refund the $300 payment, we will gladly do so.If you have any questions regarding the refund approval, please call the management company, [redacted] at ###-###-####. Thank you, Steven
Dear Ms. [redacted],I have reviewed the settings in our system that were completed on 9/29/17 by the system user: [redacted].The setting in place are for automatic reocurring payments on the 1st of each month. On 10/1/2017, your payment of $300 was processed, as that was the balance that our...
system displayed on that day. The next day, 10/2/2017 the same system user [redacted] made a manual one-time payment of $895.00 totalling $1,195, as you stated. In the service ticket I reviewed, it is stated that you were given the name of the property management company, and the phone number to request a refund. Once we are authorized by your management company to refund the $300 payment, we will gladly do so.If you have any questions regarding the refund approval, please call the management company, [redacted] at ###-###-####. Thank you, Steven